You will get Customer Support Specialist | Email, Chat & Phone Support
Project details
I provide reliable, friendly, and professional customer support to help businesses communicate better with their customers. Whether you need help managing emails, handling live chats, responding to inquiries, or organizing support tickets, I deliver fast, accurate, and customer-focused service.
With strong communication skills, attention to detail, and a commitment to timely responses, I help you improve customer experience, reduce stress, and keep your support channels running smoothly.
With strong communication skills, attention to detail, and a commitment to timely responses, I help you improve customer experience, reduce stress, and keep your support channels running smoothly.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Energy, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Esther
HubSpot Customer Support Specialist | Email, CRM & | Ticket management
Lagos Island, Nigeria - 8:18 am local time
* Tickets are not assigned to the right team members
* Sales & support teams can't find accurate customer information
* Low customer satisfaction(CSAT) scores
* Inconsistent communication with customers
* Customer records are incomplete or disorganized
* Tickets are pilling up without being resolved
* Slow ticket resolution times
* Poor organization of support requests
* Reports and records are inaccurate
* Inbox is overflowing
* Customer retention is declining
* Too many unanswered emails and chat messages
* Lost customer conversations due to poor CRM management
* Daily administrative work takes too much time.
I help businesses reduce response times, organize their HubSpot CRM, resolve customer issues efficiently, and improve customer satisfaction through professional email and live chat support.
Here’s how I can help your business:
✔ Customer support via email and live chat
✔ HubSpot CRM contact management
✔ Ticket creation, assignment, and resolution
✔ Inbox and conversation management
✔ Customer onboarding and follow-ups
✔ Knowledge Base management
✔ Data entry and CRM data cleanup
✔ Customer satisfaction (CSAT) support
✔ Administrative and virtual assistance
Tools I use:
* HubSpot CRM & Service Hub
* Zendesk
* Freshdesk
* Microsoft Excel
* Google Sheets
* Google Docs
* Gmail & Outlook
* Slack
* Microsoft Teams
* Zoom
Soft Skills:
-Professional Communication
-Time Management
-Consistency & Reliability
-Results-Driven Mindset
- Problem Solving
*Need someone reliable to handle support independently, Hire Me.
Steps for completing your project
After purchasing the project, send requirements so Esther can start the project.
Delivery time starts when Esther receives requirements from you.
Esther works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement gathering
I review your instructions, business details, customer support guidelines, and any tools or platforms I will be using. I log into your support channels (email, chat, CRM, social media, etc.) and organize everything for smooth workflow.