You will get Customer Support Specialist | Expert in Email, Chat & Phone Communication
Project details
Looking for professional and dependable support for your business? I’m a skilled Customer Support Representative, content writer, and virtual assistant with over 2 years of experience helping clients deliver exceptional service and efficient operations.
I’ve worked with top platforms like *Careem* and *Voi*, handling inbound/outbound calls, live chat, and email support. My communication style is clear, empathetic, and solution-focused, ensuring customers stay satisfied and loyal.
In addition, I offer *SEO-friendly content writing* for blogs, websites, emails, and product descriptions crafted to engage and convert. My virtual assistant background includes calendar/email management, data entry, document creation, CRM tools, and more.
✅ Voice, Chat & Email Support
✅ Blog & Web Content Writing
✅ Admin Support & Task Management
✅ Remote Ready | Night Shift Available
✅ Fluent in English
✅ Worked with Careem & Voi
If you need someone who is attentive, organized, and genuinely invested in your success, let’s connect! I’m ready to contribute to your team and support your growth.
I’ve worked with top platforms like *Careem* and *Voi*, handling inbound/outbound calls, live chat, and email support. My communication style is clear, empathetic, and solution-focused, ensuring customers stay satisfied and loyal.
In addition, I offer *SEO-friendly content writing* for blogs, websites, emails, and product descriptions crafted to engage and convert. My virtual assistant background includes calendar/email management, data entry, document creation, CRM tools, and more.
✅ Voice, Chat & Email Support
✅ Blog & Web Content Writing
✅ Admin Support & Task Management
✅ Remote Ready | Night Shift Available
✅ Fluent in English
✅ Worked with Careem & Voi
If you need someone who is attentive, organized, and genuinely invested in your success, let’s connect! I’m ready to contribute to your team and support your growth.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 7 days |
Number of Hours of Work | 8 | 40 | 50 |
Scriptwriting | |||
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Social Media Replies
+$5
Additional days
(+ 1 Day)
+$20Frequently asked questions
About Hira
Customer Support representative | Calls , Emails & Chat Support
Mithan Kot, Pakistan - 12:02 am local time
Hello! I'm a professional and friendly customer support representative with a strong background in handling customer inquiries, resolving issues, and creating positive experiences across fast-paced, global platforms.
Past Experience:
Careem Customer Support: Assisted customers via call support dealing with their delivery issues for food orders, box deliveries, and groceries. Delivered fast, empathetic, and solution-focused service in a high-volume environment.
Voi Ride Support: Provided real-time support to e-scooter users, handling queries related to rides, app troubleshooting, safety issues, and refunds. Ensured smooth user experience and timely escalations when needed.
🗣️ Fluent in English spoken and written, professional communication
🌙 Night shift available—flexible with time zones and schedules
📞 Experienced in live chat, email, and phone support
🧠 Tech-savvy and skilled in tools like Zendesk, Freshdesk, Genesys and Slack
⚡ Quick learner with a problem-solving mindset
🤝 Calm under pressure, customer-focused, and detail-oriented
With a proven track record in both ride-hailing and micro-mobility support, I bring experience, reliability, and a customer-first attitude to every task. Whether it's resolving complaints, handling refunds, or guiding users step-by-step—I’ve got you covered.
Let’s connect! I’m ready to support your customers and elevate your brand’s service quality.
Steps for completing your project
After purchasing the project, send requirements so Hira can start the project.
Delivery time starts when Hira receives requirements from you.
Hira works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding Your Requirements
We start with a quick discussion or brief to understand your goals, tools, support channels, and timelines.
Project Setup
I’ll get access to required tools (CRM, inboxes, content docs, etc.) and organize tasks for smooth execution.