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You will get Customer Support Specialist for E-commerce store.
Top Rated
Project details
I will provide comprehensive premium customer support services for your e-commerce Shopify store, ensuring timely, friendly, and solution-focused assistance across all customer touchpoints. My service is designed to enhance customer satisfaction, build trust, and improve retention by handling inquiries, order issues, refunds, and post-purchase support with accuracy and care—allowing you to focus on growing your business while your customers receive exceptional support.
Purpose
BusinessIndustry
Ecommerce, TelecommunicationsLanguage
EnglishWhat's included $525
These options are included with the project scope.
$525
- Delivery Time 5 days
- Social Media Replies
- Email Support
- Live Chat Support
4 reviews
(4)
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This project doesn't have any reviews.
DR
Dillon R.
May 24, 2026
Virtual Assistant
I highly recommend Ossama. He gets the job done every single time with no disappointment. Very detail-oriented, professional, and committed to quality work.
DB
Dalyn B.
Mar 27, 2026
Appointment Setter & Customer Service Representative Needed
Ossama is a great person to work with!
KN
Kanita N.
Mar 1, 2026
E- Commerce Customer Support and Operations Specialist.
It was an amazing experience working with Ossama (Sam). He is highly skilled and professional, with exceptional communication skills and tech-savvy expertise. I will definitely rehire him in the future.
ET
Eyal T.
Dec 27, 2025
CSupport Champion (Full-Flexible time) - Earn $350+ with Bonuses!
Great person to work with!
About Ossama
Inbound Lead Closer | Appointment Setting | Dispatch | Rental Bookings
100%
Job Success
Lahore, Pakistan - 11:29 am local time
I respond in under 3 minutes, close the appointment, and dispatch your team, so your calendar stays full and your techs stay busy.
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► WHAT I DO
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▸ Reply to inbound leads within 1 to 3 minutes across calls, chats, and emails
▸ Walk customers through pricing and services, then book them straight into the calendar
▸ Assign jobs to technicians, optimize their routes, and keep the schedule running smoothly
▸ Send invoices, collect payments, and follow up on anything pending
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► WHO I HAVE WORKED WITH
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For the last 4+ years, I have helped service businesses turn inquiries into booked jobs.
Most recently with auto detailing companies, Sunny Car Detailing and Wash & Go Mobile Detailing, and car rental businesses on Turo, including Maheir Car Rentals and Resla, where I handle the full cycle from first inquiry to final payment.
Before that, I spent 3 years in customer support for e-commerce and SaaS brands, including Diamoray, Kustom Interior, Extreme Online Store, Varsity Gripz, and Boss Up Desk, handling orders, refunds, replacements, and product questions over email, chat, and phone. That foundation is why I can talk to your customers like a real human, not a script.
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► TOOLS I WORK WITH
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GoHighLevel (white-label CRM), Turo, Google Calendar, Calendly, Zendesk, Intercom, Slack, and most major helpdesk and dispatch platforms.
If that sounds like what you need, send me a message. I will reply faster than you would expect.
Steps for completing your project
After purchasing the project, send requirements so Ossama can start the project.
Delivery time starts when Ossama receives requirements from you.
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Important.
Client purchases the project and sends requirements.