You will get Customer Support Specialist for Shopify Dropshipping | Zendesk / Gorgias
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Project details
Need a reliable Customer Support Specialist for your Shopify or Dropshipping store?
I provide professional Email Support and Live Chat Support to help Shopify, eCommerce, and Dropshipping businesses deliver outstanding customer experiences. With over 5 years of customer service experience, I handle customer inquiries quickly, professionally, and in line with your brand's voice.
My services include:
• Shopify Customer Support
• Email & Live Chat Support
• Order Tracking & WISMO
• Refunds, Returns & Exchanges
• Order Management
• Shipping & Delivery Issues
• Customer Complaint Resolution
• Chargeback Assistance
• Shopify Admin Support
• Gorgias & Zendesk Ticket Handling
I focus on fast response times, clear communication, and customer satisfaction to help reduce refunds, improve retention, and build trust in your brand. Whether you need ongoing customer support or help during busy sales periods, I'm here to keep your customers happy while you focus on growing your business.
Let's work together to provide exceptional customer service for your store.
I provide professional Email Support and Live Chat Support to help Shopify, eCommerce, and Dropshipping businesses deliver outstanding customer experiences. With over 5 years of customer service experience, I handle customer inquiries quickly, professionally, and in line with your brand's voice.
My services include:
• Shopify Customer Support
• Email & Live Chat Support
• Order Tracking & WISMO
• Refunds, Returns & Exchanges
• Order Management
• Shipping & Delivery Issues
• Customer Complaint Resolution
• Chargeback Assistance
• Shopify Admin Support
• Gorgias & Zendesk Ticket Handling
I focus on fast response times, clear communication, and customer satisfaction to help reduce refunds, improve retention, and build trust in your brand. Whether you need ongoing customer support or help during busy sales periods, I'm here to keep your customers happy while you focus on growing your business.
Let's work together to provide exceptional customer service for your store.
Purpose
BusinessIndustry
Ecommerce, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$140
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
6 reviews
(5)
(1)
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This project doesn't have any reviews.
LS
Luke S.
Aug 18, 2026
Add Brochures and Manuals to Product Pages
Rana was great to work with. Very responsive and detailed, following through to ensure everything was completed properly.
RC
Raul C.
Aug 14, 2026
Shopify Virtual Assistance
Started working with Rana a couple of months now. He's very professional dealing with customer service. I run two Shopify stores doing e-commerce dropshipping, and Rana has dealt with all the customer service issues, which save me a lot of time and a lot of headaches. He knows how to deal with customers with any issues, and he fixes it.
RC
Raul C.
Jul 29, 2025
Product Uploader VA for Shopify
AC
Anoosh C.
Apr 10, 2025
Online Sales & Customer Service
Great freelancer to work with, Rana is a hard worker & we're continuing to work together. Highly recommend!
UU
U U.
Feb 19, 2025
Gumtree outreach for AI Chatbot
About Rana Haider
Shopify Email Customer Service Specialist, Zendesk & Live Chat Support
100%
Job Success
Sialkot, Pakistan - 6:27 am local time
I help Shopify and eCommerce brands manage customer emails, resolve order and shipping issues, handle refunds and returns, respond to WISMO requests, and deliver professional customer support that keeps customers satisfied.
As a 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐟𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 𝐰𝐢𝐭𝐡 𝐚 𝟏𝟎𝟎% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐒𝐜𝐨𝐫𝐞, $𝟖𝐊+ 𝐞𝐚𝐫𝐧𝐞𝐝, 𝟏,𝟐𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤, 𝐚𝐧𝐝 𝟓+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, I provide professional 𝐄𝐦𝐚𝐢𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 using leading helpdesk platforms such as 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐚𝐧𝐝 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤.
𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡:
✔ Email Customer Service
✔ Shopify Customer Support
✔ Email & Live Chat Support
✔ Gorgias & Zendesk Ticket Management
✔ Shopify Admin & Order Management
✔ Order Processing & Order Tracking
✔ WISMO / "Where Is My Order?" Requests
✔ Shipping Delays & Delivery Issues
✔ Refunds, Returns & Exchanges
✔ Chargeback & Payment Dispute Support
✔ Customer Complaint & Escalation Resolution
✔ Customer Retention & Satisfaction
✔ Help Center, FAQ & Support Management
𝐌𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡
I understand that every customer is different. Some need a quick answer, while others need reassurance and detailed assistance. As an experienced 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐠𝐞𝐧𝐭 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭, I stay patient, communicate clearly, and focus on finding the right solution while protecting your brand's reputation.
I can also handle 𝐡𝐢𝐠𝐡-𝐯𝐨𝐥𝐮𝐦𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐢𝐧𝐛𝐨𝐱 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐭𝐢𝐜𝐤𝐞𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐫𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐧𝐪𝐮𝐢𝐫𝐢𝐞𝐬 while maintaining your brand voice and support standards.
𝐓𝐨𝐨𝐥𝐬 𝐈 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡:
𝐒𝐡𝐨𝐩𝐢𝐟𝐲 | 𝐆𝐨𝐫𝐠𝐢𝐚𝐬 | 𝐙𝐞𝐧𝐝𝐞𝐬𝐤 | 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤 | 𝐆𝐦𝐚𝐢𝐥 | 𝐎𝐮𝐭𝐥𝐨𝐨𝐤 | 𝐒𝐥𝐚𝐜𝐤 | 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞 | 𝐂𝐡𝐚𝐭𝐆𝐏𝐓
I don't just answer emails or close tickets 𝐈 𝐫𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝. My goal is to provide fast, professional, empathetic, and solution-focused customer service that turns frustrated customers into satisfied and loyal customers.
If you're looking for a reliable 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐨𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐭𝐨𝐫𝐞, who can take ownership of your inbox, customer inquiries, orders, and support tickets, I'd be happy to become a valuable part of your team.
Steps for completing your project
After purchasing the project, send requirements so Rana Haider can start the project.
Delivery time starts when Rana Haider receives requirements from you.
Rana Haider works on your project following the steps below.
Revisions may occur after the delivery date.
Share the shopify account dashboard
Share the shopify account dashboard