You will get Customer Support That Builds Loyalty | Phone, Email & Chat

Name: You will get Customer Support That Builds Loyalty | Phone, Email & Chat
Availability: InStock

Shinnelle H. Shinnelle H.

4.7

Top Rated

Shinnelle H. Shinnelle H.

4.7

Top Rated

Project details

I'm confident in handling 60-100 emails & live chats per day. 𝐈 provide 𝐟𝐚𝐬𝐭, 𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲, and 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 via phone, email, and chat that 𝐬𝐨𝐥𝐯𝐞𝐬 problems, keeps clients informed, and strengthens relationships to 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐯𝐚𝐥𝐮𝐞.

💬 Customer Support & Communication
▪️ Customer Service
▪️ Customer Support
▪️ Online Chat Support
▪️ Email Communication
▪️ Zendesk Support
▪️ Interpersonal Skills
▪️ Client Relationship Management
▪️ Customer Feedback Documentation

🧠 Virtual Assistance & Admin
▪️ Virtual Assistant
▪️ Administrative Support
▪️ Order Processing
▪️ Order Entry
▪️ Calendar Management
▪️ Vendor Coordination
▪️ Online Research
▪️ Data Entry
▪️ Microsoft Outlook
▪️ Google Workspace

🛍️ E-commerce & Sales
▪️ Shopify Support
▪️ Amazon Seller Central
▪️ E-commerce Assistance
▪️ Product Listings
▪️ Inventory Management
▪️ Sales Support

🛠️ Tools & Tech
▪️ Slack
▪️ Zoom
▪️ Trello / ClickUp / Asana
▪️ Google Docs / Sheets / Gmail
▪️ AI Tools (ChatGPT, Claude)

🌟 Soft Skills & Value
▪️ Detail-Oriented
▪️ Reliable & Responsive
▪️ Fluent English
▪️ Fast Learner
▪️ Problem Solver
▪️ Flexible Availability
▪️ Brand Voice Consistency

Purpose

Business

Industry

Agriculture, Animals & Pets, Audio Services, Beauty & Cosmetics, Construction, Ecommerce, Education, Environmental, Events Planning, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & Publishing

Language

English

What's included

Service Tiers	Starter $80	Standard $240	Advanced $400
Delivery Time	1 day	3 days	5 days
Number of Outbound Calls	60	200	400
Number of Email Sends	40	130	280
Scriptwriting	-	-	-
Summary Report
Lead List	-

Frequently asked questions

4.7

9 reviews

78% Complete

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11% Complete

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Customer Support Agent: 3-month contract (potential to extend) Shinnelle met the expectations of her role and approached her work with a thoughtful, professional mindset. She was responsive, easy to work with, and open to guidance when needed. Overall, she was a reliable contributor who brought a steady and positive approach to her work throughout the engagement.

Customer Care Agent

Catering Business Manager

Adminsitrative Tasks Great to work with

Catering Business Manager Shinnelle is a pleasure to work with.

About Shinnelle

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Social Media Manager | AI | Lead Gen | Sales & Appointment Specialist

100% Job Success

4.7 (9 reviews)

Bog Walk, Jamaica - 3:46 am local time

⭐⭐⭐⭐⭐ "𝑾𝒆 𝒏𝒆𝒆𝒅𝒆𝒅 𝒔𝒐𝒎𝒆 𝒔𝒉𝒐𝒓𝒕 𝒕𝒆𝒓𝒎 𝑽𝑨 𝒉𝒆𝒍𝒑 𝒂𝒏𝒅 𝑺𝒉𝒊𝒏𝒏𝒆𝒍𝒍𝒆 𝒄𝒂𝒎𝒆 𝒊𝒏 𝒂𝒏𝒅 𝒑𝒓𝒐𝒗𝒊𝒅𝒆𝒅 𝒂𝒎𝒂𝒛𝒊𝒏𝒈 𝒔𝒖𝒑𝒑𝒐𝒓𝒕! 𝑺𝒉𝒆 𝒘𝒂𝒔 𝒂𝒃𝒍𝒆 𝒕𝒐 𝒇𝒊𝒏𝒊𝒔𝒉 𝒕𝒂𝒔𝒌𝒔 𝒘𝒊𝒕𝒉 𝒍𝒊𝒕𝒕𝒍𝒆 𝒐𝒗𝒆𝒓𝒔𝒊𝒈𝒉𝒕 𝒘𝒉𝒊𝒍𝒆 𝒅𝒆𝒍𝒊𝒗𝒆𝒓𝒊𝒏𝒈 𝒆𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒕 𝒘𝒐𝒓𝒌. 𝑾𝒊𝒍𝒍 𝒉𝒊𝒓𝒆 𝒂𝒈𝒂𝒊𝒏. 𝑻𝒉𝒂𝒏𝒌 𝒚𝒐𝒖!"

I help property-related businesses, entrepreneurs brands, startups, sales teams, and service-based businesses book qualified appointments and generate inbound leads through 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝒔𝒐𝒄𝒊𝒂𝒍 𝒎𝒆𝒅𝒊𝒂 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕, 𝒍𝒆𝒂𝒅 𝒈𝒆𝒏𝒆𝒓𝒂𝒕𝒊𝒐𝒏, 𝒂𝒏𝒅 𝒅𝒆𝒅𝒊𝒄𝒂𝒕𝒆𝒅 𝒂𝒑𝒑𝒐𝒊𝒏𝒕𝒎𝒆𝒏𝒕 𝒔𝒆𝒕𝒕𝒊𝒏𝒈

With 𝟔+ 𝒚𝒆𝒂𝒓𝒔 𝒐𝒇 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒂𝒔 𝒂 𝒗𝒊𝒓𝒕𝒖𝒂𝒍 𝒂𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕, 𝒔𝒐𝒄𝒊𝒂𝒍 𝒎𝒆𝒅𝒊𝒂 𝒎𝒂𝒏𝒂𝒈𝒆𝒓, 𝒂𝒏𝒅 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒔𝒑𝒆𝒄𝒊𝒂𝒍𝒊𝒔𝒕 supporting U.S. and international clients across 𝐫𝐞𝐚𝐥 𝐞𝐬𝐭𝐚𝐭𝐞, 𝐭𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬, 𝐟𝐢𝐧𝐚𝐧𝐜𝐞, 𝐞-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐚𝐧𝐝 𝐞𝐯𝐞𝐧𝐭 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠, I deliver the operational speed, convert inquiries into booked appointments using AI-assisted workflows and conversational skill that turn cold prospects into warm handoffs and inquiries into revenue.

Whether you need an ISA (𝑰𝒏𝒔𝒊𝒅𝒆 𝒔𝒂𝒍𝒆𝒔 𝒂𝒈𝒆𝒏𝒕) to qualify real estate leads, a consistent appointment setter to fill your calendar, or an AI-enhanced social media manager to drive organic demand, I integrate into your tools and team culture within days, not weeks.

𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨
𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 & 𝐒𝐚𝐥𝐞𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭
✔️Lead generation, prospecting, and list building for real estate, B2B, and B2C
✔️Appointment setting and calendar management via Calendly, HubSpot, and CINC
✔️ISA / acquisition support: cold outreach, SMS follow-ups, CRM nurturing
✔️KYC verification, tenant communication, and compliance-ready documentation

𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐈𝐧𝐛𝐨𝐮𝐧𝐝 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠
✔️AI-Enhanced content creation, scheduling, and engagement (Instagram, Facebook, LinkedIn)
✔️Social media lead generation and DM outreach campaigns
✔️Listing marketing, flyer design, and brand visibility for real estate professionals

𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧
✔️Multichannel customer support: Phone, Email, Chat, and Social DMs
✔️60+ Weekly interactions handled with 100% compliance and retention-focused service
✔️Order management, workflow improvements, and admin systems that reduce errors by 25%

𝐌𝐮𝐥𝐭𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐔𝐬𝐞
✔️CRM & Sales: HubSpot, CINC, Calendly, HoneyBook
✔️Support: Zendesk, Intercom, Gorgias, Genesys, RingCentral, Avaya, Slack
✔️Operations: Shopify, ShipStation, IBM Order Management, Google Workspace, Microsoft 365, Trello, ClickUp
✔️Social & Marketing: Instagram, Meta Business Suite, Facebook, WordPress, Loom

𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞

✅ 𝐍𝐨 𝐦𝐢𝐜𝐫𝐨𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐧𝐞𝐞𝐝𝐞𝐝 — I anticipate needs and deliver independently
✅ 𝐏𝐫𝐨𝐭𝐞𝐜𝐭 𝐲𝐨𝐮𝐫 𝐫𝐞𝐩𝐮𝐭𝐚𝐭𝐢𝐨𝐧 — Every interaction advances your pipeline
✅ 𝐌𝐞𝐚𝐬𝐮𝐫𝐚𝐛𝐥𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬 — fewer errors, faster turnaround, higher conversion rates
✅ 𝐅𝐚𝐬𝐭 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 — I adapt to your tools, tone, and team culture quickly

If you need reliable support that keeps operations running smoothly and ensures your customers 𝐟𝐞𝐞𝐥 𝐡𝐞𝐚𝐫𝐝, 𝐯𝐚𝐥𝐮𝐞𝐝, and 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 at every interaction, feel free to send an invite or message.

➡️ Click 𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛 or send me a quick message, let's turn your backlog into growth.

Steps for completing your project

After purchasing the project, send requirements so Shinnelle can start the project.

Delivery time starts when Shinnelle receives requirements from you.

Shinnelle works on your project following the steps below.

Revisions may occur after the delivery date.

Gather Information & Access

Receive login credentials, guidelines, FAQs, and any other materials.

Review Client Guidelines

Study company policies, scripts, and tone of voice to maintain consistent communication.

Review the work, release payment, and leave feedback to Shinnelle.

Select service tier

Starter$80

Standard$240

Advanced$400

Hourly Quick Customer Support

Quick, friendly phone, email & chat support to keep customers happy.

Delivery Time 1 day
Number of Outbound Calls 60
Number of Email Sends 40
- Summary Report

1 day delivery — Jul 5, 2026

Revisions may occur after this date.

Upwork Payment Protection

Fund the project upfront. Shinnelle gets paid once you are satisfied with the work.