You will get Shopify store management, product upload and backend operations
Project details
Struggling to keep your Shopify store organized, updated, and running smoothly?
I help e-commerce brands manage their Shopify stores efficiently so you can focus on growing your business while I handle the backend.
Whether you need help with product uploads, inventory updates, or full store management, I provide reliable support to keep your store running professionally.
What I can help with:
Product uploads (titles, descriptions, images, variants)
Collection setup and store organization
Inventory updates and stock management
Order processing and fulfillment support
Customer support (email and chat)
Product listing optimization to improve visibility and sales
I focus on accuracy, speed, and clean organization to ensure your store looks professional and runs efficiently.
Why work with me?
Detail-oriented and reliable
Fast communication
Shopify backend experience
I am available to discuss your requirements and ensure the best setup for your store.
I help e-commerce brands manage their Shopify stores efficiently so you can focus on growing your business while I handle the backend.
Whether you need help with product uploads, inventory updates, or full store management, I provide reliable support to keep your store running professionally.
What I can help with:
Product uploads (titles, descriptions, images, variants)
Collection setup and store organization
Inventory updates and stock management
Order processing and fulfillment support
Customer support (email and chat)
Product listing optimization to improve visibility and sales
I focus on accuracy, speed, and clean organization to ensure your store looks professional and runs efficiently.
Why work with me?
Detail-oriented and reliable
Fast communication
Shopify backend experience
I am available to discuss your requirements and ensure the best setup for your store.
Industry
Business, Ecommerce, Retail & WholesalePlatform
ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$95
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Management Duration (Days) | 3 | 7 | 14 |
Inventory Management | - | ||
Order Management | - | - | |
Customer Assistance | - | - | |
Payment Processing | - | - | - |
Product Offers & Promotions | - | ||
Reporting | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $50
Additional Management Day
(+ 1 Day)
+$30
Inventory Management
(+ 1 Day)
+$45
Order Management
(+ 1 Day)
+$50
Customer Assistance
(+ 1 Day)
+$50
Product Listings Optimization
(+ 1 Day)
+$50Frequently asked questions
About Rita
Customer Support, Shopify & CRM Specialist | Zendesk, Zoho & Klaviyo
Doha, Qatar - 6:03 pm local time
I am Rita, a customer support specialist and CRM-savvy virtual assistant with over 10 years of experience helping brands build loyalty through exceptional service.
I have worked across industries like retail, insurance, events, luxury fashion, and e-commerce, supporting both remote and in-person teams in Nigeria and Qatar. Whether it's calming a frustrated customer or managing high-volume chats during a product launch, I bring professionalism, clarity, and empathy to every interaction.
Here’s what I have helped past clients and employers achieve:
– Increased customer retention by delivering fast, human-first responses via live chat and email
– Resolved inquiries 2x faster by implementing efficient tagging and response systems in Zendesk and HubSpot
– Maintained 98%+ customer satisfaction scores while managing inboxes, social DMs, Shopify customer support, and CRM updates
– Supported luxury clients with curated product suggestions that drove repeat purchases and referrals
– Assisted with Klaviyo email and SMS campaign support, customer segmentation, and campaign coordination for e-commerce brands
If we work together, here’s what you can expect:
– Reliable, friendly customer service across email, chat, social media, Shopify, and CRM platforms
– Accurate CRM updates and thoughtful follow-ups that make customers feel remembered
– Consistent communication, a calm tone under pressure, and a focus on protecting your brand reputation
– Quick onboarding with remote tools like Slack, Zoom, ClickUp, and Google Workspace
Here are the tools and platforms I work best with:
– I am adept at using Zendesk, Zoho CRM, HubSpot, Salesforce, Shopify, and Klaviyo for CRM, e-commerce, and customer support
– For communication and admin tasks, I am great with Slack, Gmail, Google Docs, Outlook, and Notion
– For sales and ticketing support, I handle live chat, inbox management, social media DMs, and ticketing systems with ease
Above all, I am empathetic, a problem solver, great at tone matching, professional, and culturally aware.
With my work, the goal is not just to reply to tickets. It is to represent your brand with care, help your customers feel seen and heard, and keep your support inbox running like clockwork.
Let’s create experiences that turn new customers into loyal fans.
Steps for completing your project
After purchasing the project, send requirements so Rita can start the project.
Delivery time starts when Rita receives requirements from you.
Rita works on your project following the steps below.
Revisions may occur after the delivery date.
Store Access & Review
Review your Shopify store, products, and structure.
Product Upload & Organization
Upload products, update details, and organize collections.