You will get Customer Support VA for E-commerce & Subscription Brands
Project details
With over 2 years of experience in customer service, including 1 year supporting e-commerce and subscription brands, I provide reliable and professional customer support through email and live chat. I handle daily tickets, resolve order issues, process refunds and cancellations, and manage subscription accounts using tools like Shopify and Richpanel. I immerse myself in brand voice, product catalogs, and FAQs to ensure every interaction reflects your business’s high standards. My goal is to deliver fast, accurate, and empathetic support while maintaining customer satisfaction, reducing churn, and protecting your brand reputation.
Skills & Tools Highlighted:
Shopify | Richpanel | Email & Chat Support | Order Management | Refunds & Returns | Subscription Management | Customer Retention | Ticket Workflow Optimization
Skills & Tools Highlighted:
Shopify | Richpanel | Email & Chat Support | Order Management | Refunds & Returns | Subscription Management | Customer Retention | Ticket Workflow Optimization
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Ecommerce, Food & Beverage, Logistics & Supply Chain Management, Manufacturing & Storage, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$15
|
Advanced
$18
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $35
Additional Hour of Work
+$25About Mary Grace
Customer Support VA for E-commerce & Subscription Brands
Loon, Philippines - 8:13 am local time
I handle daily tickets, order inquiries, refunds, cancellations, and subscription management while ensuring fast, accurate, and brand-aligned responses. My focus is on customer satisfaction, retention, and protecting your brand reputation. I follow standard operating procedures, optimize helpdesk workflows, and maintain organized ticketing for smooth operations.
Whether you need help resolving customer issues, managing orders, or implementing retention strategies, I provide reliable, detail-oriented support that lets your business grow while keeping your customers happy.
Skills & Tools:
Email & Live Chat Support
Shopify Order & Customer Management
Richpanel Ticket Handling
Refunds, Exchanges & Subscription Management
Customer Retention Strategies
CRM & Helpdesk Workflows
Clear & Professional Communication
Steps for completing your project
After purchasing the project, send requirements so Mary Grace can start the project.
Delivery time starts when Mary Grace receives requirements from you.
Mary Grace works on your project following the steps below.
Revisions may occur after the delivery date.
Knowledge Discovery & Brand Alignment
Immerse in brand voice, product catalog, and FAQs to ensure every interaction is accurate, seamless, and reflects your e-commerce business’s high standards.
Tool Integration & Workflow Optimization
Set up helpdesk access, refine response templates, and streamline ticket workflows to deliver clear, fast, and professional customer support.