Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get Customer Support & Virtual Assistance | Live Chat, Email & CRM Management

Noor U.Status: Offline
Noor U. Noor U.
5.0
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Noor, priced and ready to go.
Noor U.Status: Offline
Noor U. Noor U.
5.0
Preview imagePreview imagePreview image

Let a pro handle the details

Buy Customer Support services from Noor, priced and ready to go.

Project details

I provide end-to-end customer support services that improve response times, increase customer satisfaction, and help businesses retain more clients.

With hands-on experience managing inbound inquiries, CRM systems, appointment scheduling, and follow-ups, I ensure your customers feel heard, valued, and supported.

🔹 What I Can Handle For You

✅ Live Chat Support
✅ Email Support (Gmail, Outlook, Helpdesk systems)
✅ Ticket Management (Zendesk, Freshdesk, HubSpot, etc.)
✅ CRM Updates & Data Entry
✅ Order Processing & Tracking
✅ Refund & Complaint Handling
✅ Appointment Scheduling
✅ Follow-Up & Retention Calls
✅ FAQ Management & Knowledge Base Support
✅ Social Media DM Support

🔹 Tools I’ve Worked With

Zendesk
Freshdesk
HubSpot CRM
EclinicalWorks
Slack
Shopify
Google Workspace
Trello / Asana

🔹 Industries Served

✔ Healthcare & Wellness
✔ Real Estate
✔ eCommerce
✔ Coaching & Consulting
✔ Service-Based Businesses

Let's connect!
Purpose
Business
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$150
Standard
$350
Advanced
$700
Delivery Time 7 days 7 days 7 days
Number of Hours of Work
102040
Scriptwriting
-
-
-
Summary Report
-
Social Media Replies
-
-
Email Support
-
Live Chat Support
-
Optional add-ons You can add these on the next page.
Fast Delivery
+$50
Additional Hour of Work
+$15
Scriptwriting
+$50
Summary Report
+$50
Social Media Replies
+$100
Email Support
+$150
Live Chat Support
+$150
5.0
1 review
100% Complete
(1)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

JH

Julian H.
5.00
Jun 4, 2026
Looking for hourly based cold callers Thank you guys so much for your time and effort!
Noor U.Status: Offline

About Noor

Noor U.Status: Offline
Cold Call, Customer Support, Appointment Setting, Lead Gen, Email/Chat
56% Job Success
5.0  (1 review)
Cambridge, Canada - 2:18 pm local time
Need someone who can talk to your customers like a human, not a script?

I’m a Customer Support & Cold Calling specialist with hands-on experience handling phone, chat, and email support, qualifying leads, booking appointments, and keeping customers happy while protecting your brand.

🔥 What I Do Best

🔶 Customer Support

• Inbound & outbound phone support
• Phone, Live Chat, Email & Ticket-Based Support
• Ticket management (Tier 1 & Tier 2)
• Account management, order tracking & billing support
• Escalation handling & follow-ups
• Customer retention
• SLA adherence and customer satisfaction optimization

🔶 Cold Calling & Lead Management

• High-volume cold calling
• Lead qualification (BANT, motivation, timeline, pricing)
• Appointment setting & calendar management
• Script-based and consultative selling
• Objection handling & call dispositioning
• CRM updates

🔶 Sales Support

• Upselling & cross-selling
• Customer retention & churn reduction
• Follow-up campaigns
• CRM pipeline management

🔹 Technical & Operational Skills

• CRM data management & reporting
• Call logging & disposition accuracy
• Ticket lifecycle management
• Customer journey mapping
• KPI tracking (AHT, CSAT, FCR, Conversion Rate)
• SOP adherence & process improvement
• QA compliance & call quality standards

🔹 Tools & Technologies

♦️ CRMs & Dialers

• Salesforce, HubSpot, Zoho CRM, Pipedrive, GoHighLevel
• Podio, Aloware, Aircall, RingCentral, Dialpad

♦️ Support Platforms

• Zendesk, Freshdesk, Intercom, Help Scout, Gorgias

♦️ Collaboration & Productivity

• Slack, ClickUp, Asana, Trello, Google Workspace, Microsoft Office

🔹 Industries I’ve Supported: both B2B and B2C.

• Real Estate (Acquisitions, Lead Management)
• E-commerce & DTC Brands
• Logistics & Service Businesses
• Subscription-Based Platforms
• Healthcare Companies
• IT Firms
• Agencies & Consultants

🔹 Why Clients Work With Me

✔ Clear, neutral + native English accent
✔️ Time zone flexibility, available for US, UK, EU, or AUS shifts
✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk.
✔ Professional phone presence
✔ Detail-oriented & process-driven
✔ Comfortable with KPIs and performance targets
✔ Reliable, consistent, and deadline-focused

📩 Let’s Talk

If you need a Customer Support Expert, Cold Caller, or All-around Support Rep who can handle phone, chat, and email without hand-holding, let’s connect.

I’m open to trials, long-term contracts, and flexible schedules.

Thanks,
Noor ul ain

Steps for completing your project

After purchasing the project, send requirements so Noor can start the project.

Delivery time starts when Noor receives requirements from you.

Noor works on your project following the steps below.

Revisions may occur after the delivery date.

Initial Setup & Access Review

Review tools, SOPs, FAQs, and understand your customer journey before starting.

Support Workflow Setup

Organize inbox, set labels/tags, create templates, and structure ticket handling process.

Review the work, release payment, and leave feedback to Noor.