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You will get Customer Service Representative/ Customer Support/Live Chat / Email / VA
Top Rated
Project details
I ensure your customers receive the best service. Great customer service and reliable help!
YOU WILL GET 1 WEEK FREE TRIAL
Looking for a professional and dedicated virtual customer service representative to handle all of your customer interactions? Look no further!
On this project, I offer my expertise as a virtual receptionist, providing:
Appointment setting
Cold Emailing
Standby receptionist services
Email and ticket response
Chat Support
E-Commerce store management and business support
Social Media Support
Multichannel Assistant
24/7 Support
365 Days support
With my extensive experience in customer service, I am confident in my ability to provide 100% satisfaction to your customers.
As a skilled customer service representative and virtual receptionist, I will help improve your customer service.
I have a team of experts who can help your business stats in customer service, with over 5 years of experience in customer support, virtual receptionist, and technical service support. Available 24/7/through various channel
Hire me today and let's work together to improve your customer experience and boost your sales.
PLEASE MESSAGE ME BEFORE PLACING AN ORDER!!!
YOU WILL GET 1 WEEK FREE TRIAL
Looking for a professional and dedicated virtual customer service representative to handle all of your customer interactions? Look no further!
On this project, I offer my expertise as a virtual receptionist, providing:
Appointment setting
Cold Emailing
Standby receptionist services
Email and ticket response
Chat Support
E-Commerce store management and business support
Social Media Support
Multichannel Assistant
24/7 Support
365 Days support
With my extensive experience in customer service, I am confident in my ability to provide 100% satisfaction to your customers.
As a skilled customer service representative and virtual receptionist, I will help improve your customer service.
I have a team of experts who can help your business stats in customer service, with over 5 years of experience in customer support, virtual receptionist, and technical service support. Available 24/7/through various channel
Hire me today and let's work together to improve your customer experience and boost your sales.
PLEASE MESSAGE ME BEFORE PLACING AN ORDER!!!
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Hardware & Electronics, Marketing & Advertising, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$200
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 1 | 40 | 160 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
10 reviews
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DG
Devin G.
Feb 2, 2025
Enhance Laravel API and Integrate React Components
Great experience working with Umer! He completed Laravel API enhancements and React component integrations efficiently and with high-quality results.
He is also a very polite and nice fellow to work with.
He is also a very polite and nice fellow to work with.
DG
Devin G.
Jan 6, 2025
Custom PHP Laravel Development
Umer did an excellent job on our PHP Laravel project. He delivered tailored solutions, resolved bugs quickly and ensured the platform’s performance. Great communication and professionalism throughout.
Will hire him again!
Will hire him again!
MK
Mo K.
May 20, 2024
Sales and Business Development Services
AA
Arpine A.
May 20, 2024
Looking for a Customer Support Agent
I was really impresses with Umer's professionalism when working with him. He is very punctual and accurate to details. Our project ended but I really hope to work with him in the future, as it's really hard to find responsible and skilled Support Agents nowdays.
MK
Mo K.
May 7, 2024
Sales and Business Development Services
Nice work delivered on time. Will hire again.
About Umer
Executive Customer Support & eCommerce Expert | Email & Live Chat | VA
100%
Job Success
Fort Abbas, Pakistan - 3:47 pm local time
🏆 Among the Top 3% of Freelancers on Upwork
🏆 Trusted by Global eCommerce Brands
🏆 Recognized for Exceptional Responsiveness and Customer Satisfaction
🏆 Expert in Streamlining Customer Support Workflows and SOP Implementation
💬 Delivering World-Class Customer Experiences with Precision and Care
With over 7 years of professional experience and 13,000+ successful Upwork hours, I specialize in:
📦 Customer Support & Order Management (Shopify)
💬 Email, Chat & Social Media Support (Freshdesk, Tawk.to, Gmail)
🤝 Client Communication & Retention Strategies
⚙️ CRM & Helpdesk Systems (Freshsales, Smartlead, HeyReach)
🧾 Refunds, Returns, and Escalation Handling
📊 Virtual Assistance & Back-End Data Management
I’ve built my reputation by helping brands maintain fast, empathetic, and accurate customer service — ensuring every interaction builds loyalty and trust. My approach is proactive, detail-oriented, and always aligned with your business goals.
🚀 Let’s work together to deliver the kind of customer experience that turns first-time buyers into lifelong supporters.
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