You will get Customer Support Workflow Setup for Your Business
Top Rated
Project details
I will help you set up and organize your customer support system with Gorgias, workflows, SOP documentation, and response templates. This project is designed to improve customer experience, reduce response time, and create a more organized support process for your business. I can assist with email support, live chat setup, FAQ templates, and customer response scripts to help your team deliver consistent and efficient customer service.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Customer Support Response Scripts
(+ 1 Day)
+$25Frequently asked questions
97 reviews
(83)
(6)
(4)
(2)
(2)
This project doesn't have any reviews.
DH
Duncan H.
Jun 17, 2026
Owners of Double Infinity Art
Janine was a real diamond. She is very easy to work with. She is very knowledgeable and has no trouble getting projects done quickly and efficiently. We will definitely rehire her for our next project.
EB
Edson Luiz B.
May 18, 2026
maneger pawmify.co.uk
Hi,
Thank you for your message, and I hope you are feeling better now.
I just wanted to inform you that the contracted professional was not available at the time, so another professional assisted us and resolved the issues.
Thank you for your understanding.
Best regards,
Thank you for your message, and I hope you are feeling better now.
I just wanted to inform you that the contracted professional was not available at the time, so another professional assisted us and resolved the issues.
Thank you for your understanding.
Best regards,
EK
EJ K.
May 9, 2026
Web SEO Optimization
Very fast, timely and applies feedback well. It was very helpful to have her help! Would love to work with her again.
MC
Mark C.
May 1, 2026
Social Media Management & Ads Campaign
DS
Dental S.
Apr 30, 2026
Virtual Assistant for Shopify Order Entry
About Janine
Expert E-commerce VA & SEO Specialist | Customer Service |Shopify Etsy
96%
Job Success
Davao, Philippines - 8:37 pm local time
I’m an experienced E-commerce Virtual Assistant and SEO Specialist with a strong focus on Shopify and Etsy. I’ve helped online sellers increase visibility, optimize their stores, manage daily operations, and provide exceptional customer service support to retain clients and build trust.
🛒 What I Can Do for You:
✅ Customer Service Support (24/7 response, Gorgias integration)
✅ Shopify Store Setup & Optimization (pages, collections, products)
✅ Etsy Listing Creation, SEO Optimization & Keyword Research
✅ Product Research (hot-selling/trending items)
✅ Inventory & Order Management
✅ Social Media Marketing (organic & paid, including Facebook Ads)
✅ Linktree Setup for seamless social selling
✅ Web Research & Competitor Analysis
🧠 E-commerce Platforms I Work With:
✅ Shopify
✅ Etsy
✅ WooCommerce
✅ Amazon FBM
✅ Ebay
✅ OfferUp / Mecari
✅ Facebook Marketplace & Shops
✅ Print-on-Demand: Printful, Printify, Gelato, Cartzy
✅ Fairy Wholesale
✅ Wix / WordPress
📈 SEO & Marketing Skills:
✅ On-page SEO (Shopify, Etsy, WordPress)
✅ Backlinking & Site Optimization
✅ Etsy SEO using tools like E-Rank, Everbee, MarmaLead
✅ Keyword Research via Google Trends, Helium10, Keepa
✅ Facebook Ads, Social Media Campaigns
✅ Email & Messenger Marketing (basic)
🛠 Tools I Use Regularly:
✅ Canva, Placeit, Photoroom, Creativa (for visuals)
✅ Zeedrop, OAgenius, AutoDS
✅ Helium10, Tactical Arbitrage, SellerAmp, AzInsight
✅ Google Suite (Docs, Sheets), Microsoft Office
✅ Hootsuite, Facebook Creator Studio
✅ Gorgias (for customer service automation and support)
✅ ChatGPT (for content & SEO)
👩💼 A Little About Me:
Before freelancing, I ran my own online store. That experience taught me how to multitask, communicate with customers, and handle inventory and marketing effectively. I’m also quick to learn, adaptable, and committed to delivering results.
I use Gorgias, simple short proposal, please add hire me and lets talk, years of experience, and be humble that still growing and learning, i can start immediately
I have experience on Commslayer to streamline customer service, ensuring fast, personalized responses and resolving issues efficiently.
📌 BONUS Skills:
Website Optimization: WordPress, Wix, Shopify
Real Estate Virtual Assistance (basic knowledge with Hubspot, PropertyMe)
Cybersecurity Awareness (Pen Testing, Kali Linux, Malware Analysis)
Skill Tags (updated):
Customer Service Support, Social Media Account Setup, Social Media Marketing, WordPress, Facebook, Canva, Order Processing, eBay Listing, Amazon, Order Fulfillment, SEO Keyword Research, WooCommerce, Website, Product Listings
Steps for completing your project
After purchasing the project, send requirements so Janine can start the project.
Delivery time starts when Janine receives requirements from you.
Janine works on your project following the steps below.
Revisions may occur after the delivery date.
Review business and support requirements
Review the client’s business details, customer support channels, current workflow, goals, and challenges to understand the support process and identify improvement opportunities.
Analyze current workflow and challenges
Evaluate existing support processes and identify gaps, bottlenecks, and areas for improvement.