You will get Daily admin and customer support to keep operations running smoothly
Top Rated
Top Rated
Project details
Are you a busy founder, host, or team leader drowning in customer messages, scheduling conflicts, and back-office tasks? I provide reliable Customer Support & Administrative Operations to help you stay organized, productive, and focused on growth.
With experience handling high-volume inboxes, ticket-based support, and guest/customer inquiries, I ensure every message is responded to professionally and promptly. I also support CRM management, order processing, and escalation handling, ensuring your customers receive exceptional service and your operations stay smooth.
On the administrative side, I manage calendars, meetings, and task coordination to keep your projects on track. I’m skilled in process optimization, reporting, research, and accurate data entry, and I maintain structured documentation to keep your systems organized and efficient.
I’m dedicated to clear communication, consistent delivery, and long-term support. Whether you need daily customer support, administrative assistance, or both, I’m here to help you reduce stress, save time, and improve operational efficiency.
With experience handling high-volume inboxes, ticket-based support, and guest/customer inquiries, I ensure every message is responded to professionally and promptly. I also support CRM management, order processing, and escalation handling, ensuring your customers receive exceptional service and your operations stay smooth.
On the administrative side, I manage calendars, meetings, and task coordination to keep your projects on track. I’m skilled in process optimization, reporting, research, and accurate data entry, and I maintain structured documentation to keep your systems organized and efficient.
I’m dedicated to clear communication, consistent delivery, and long-term support. Whether you need daily customer support, administrative assistance, or both, I’m here to help you reduce stress, save time, and improve operational efficiency.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$18
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 1 | 1 |
Basic Photo Editing | |||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning |
3 reviews
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PS
Paul S.
May 16, 2025
Airbnb property finder
Poor quality
MT
Monica T.
Apr 28, 2025
Social Media & Community Manager
Great VA. She successfully manages my social media and scales my followers. 10 outta 10 ⭐️⭐️⭐️⭐️⭐️
MT
Monica T.
Feb 7, 2025
Virtual Assistant for Social Media Management
She always gives it her best!
About Imoleayo
Administrative Virtual Assistant | Operations Manager
100%
Job Success
Lagos, Nigeria - 11:37 pm local time
Hi, I'm Enny, a reliable Administrative & Customer Support Virtual Assistant dedicated to helping businesses stay organized, responsive, and efficient. I provide dependable administrative support, professional customer communication, and day-to-day operational assistance so you can focus on growing your business.
Here's how I can support you:
➤Administrative & Executive Support
Proactive administrative and executive support that keeps your business organized, efficient, and running smoothly.
• Calendar management and scheduling
• Email and inbox management
• Data entry and database updates
• File and document organization
• Meeting coordination and note-taking
• Travel planning and itinerary management
• Internet research and report preparation
➤ Customer Support & Client Communication
Fast, professional responses that protect your reputation and retain clients.
• Email and chat support
• Zendesk and helpdesk management
• Customer inquiry management
• Follow-ups and professional communication
• CRM updates and customer record management
• Issue tracking and resolution support
• Customer relationship management
• Maintaining a positive and professional customer experience
➤ Social Media Management
Consistent, on-brand presence without adding to your workload.
• Content scheduling and platform management
• Community engagement and inbox monitoring
• Basic content coordination across channels
➤ Airbnb & Short-Term Rental Guest Communication
• Guest messaging and timely responses
• Booking communication and coordination
• Check-in and check-out support
• Reservation updates and guest follow-ups
• Assisting with smooth guest experiences
➤ Workflow & Operations:
• Task management using Notion, Trello, Asana, ClickUp, and Monday
• Team communication via Slack
• Process documentation and administrative coordination
➤ Who I Work With:
• Founders and CEOs managing multiple businesses
• Healthcare and service-based businesses
• Startups and growing remote teams
• Ecommerce brands
• Airbnb Hosts and real estate businesses
• Coaches and consultants
➤ Tools and Platform I Work With:
Google Workspace, Microsoft Office (Word, Excel, Outlook), Notion, Trello, Asana, ClickUp, Monday, Slack, HubSpot CRM, Calendly, Dropbox, OneDrive, Canva, Mailchimp, Saleshandy Zoho, ChatGPT, Gemini, Apollo, LinkedIn Sales Navigator, Airbnb, VRBO, Booking, Guesty, Hostaway, OwnerRez, Hospitable, Hostfully, Lodgify Turno, Breezeway, Cleanster, PriceLabs, StayFi and more.
I’m quick at picking up new applications and always open to learning. At the core of my work are clear communication, reliability, and genuinely caring about my clients’ success. I value long-term working relationships and take pride in being a dependable virtual assistant who fits seamlessly into your team and supports your business as it grows.
If you're looking for dependable administrative, customer support, and operations assistance to help your business run smoothly, feel free to send an invite. I'd be happy to discuss your needs and see how I can become a valuable long-term support partner for you and your team.
~Enny.
Steps for completing your project
After purchasing the project, send requirements so Imoleayo can start the project.
Delivery time starts when Imoleayo receives requirements from you.
Imoleayo works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
You share access to tools, goals, and preferred communication. I review your systems, workflows, and priorities.
Reporting & Optimization
I provide regular updates, track tasks, and optimize processes to improve efficiency and customer satisfaction.