You will get Dedicated Customer Support Specialist (Weekly Support)
Top Rated
Top Rated
Project details
You will get a dedicated customer support specialist who becomes a true extension of your team, managing your emails, chats, tickets, billing queries, order issues, and customer communication with accuracy, empathy, and consistency.
With 8+ years of experience in SaaS, e-commerce, telecom, and service-based businesses, I provide reliable weekly support (10 / 20 / 40 hours) tailored to your workload. Every message is handled professionally, every ticket is owned until resolution, and every customer receives a smooth, positive experience.
You’ll also get structured reporting, workflow improvements, and proactive suggestions to reduce ticket volumes and boost customer satisfaction. I work independently, communicate clearly, and deliver results without hand-holding.
Whether you need someone to take over your busy inbox, support your SaaS users, manage Shopify orders, handle refunds, or streamline your support processes, I’ve got you covered.
Fast, dependable, and committed to your long-term success.
With 8+ years of experience in SaaS, e-commerce, telecom, and service-based businesses, I provide reliable weekly support (10 / 20 / 40 hours) tailored to your workload. Every message is handled professionally, every ticket is owned until resolution, and every customer receives a smooth, positive experience.
You’ll also get structured reporting, workflow improvements, and proactive suggestions to reduce ticket volumes and boost customer satisfaction. I work independently, communicate clearly, and deliver results without hand-holding.
Whether you need someone to take over your busy inbox, support your SaaS users, manage Shopify orders, handle refunds, or streamline your support processes, I’ve got you covered.
Fast, dependable, and committed to your long-term success.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$300
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional 5 Hours of Support
+$35
Support Inbox Setup
(+ 1 Day)
+$50
SOP Creation
(+ 2 Days)
+$100Frequently asked questions
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About Kirtikey
Customer Service | Technical Support | SaaS Chat & Email Specialist
100%
Job Success
Bangalore, India - 11:16 pm local time
🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence
📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist
Hello there! 👋
If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place.
I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction.
🧰 What I Can Help You With
⭐ Customer Support (Email, Chat & Phone)
Responding to customer queries with clarity, professionalism, and empathy
Managing high-volume ticket queues
Providing timely and accurate resolutions
⭐ SaaS & Technical Support
Account setup, onboarding & troubleshooting
Billing, subscription & payment issues
Login/auth errors, product navigation, and bug reporting
Escalation management and cross-team communication
⭐ Billing & Dispute Resolution (Mitratech Expertise)
Invoice discrepancies
Refunds, chargebacks, credits & adjustments
Payment failures & subscription renewals
Deep-dive investigation and documentation
⭐ E-commerce Support
Order updates, shipping delays, cancellations
Refunds, returns & exchange coordination
Shopify, PayPal, Stripe & marketplace communication
Vendor/supplier follow-ups
⭐ Admin & Back-Office Support
CRM management & data entry
Spreadsheet handling
Document organization
Process documentation & SOP creation
🌟 Why Clients Love Working With Me
✔ Reliable & Consistent — 100% Job Success with long-term clients
✔ Retention-Focused — I turn frustrated customers into loyal advocates
✔ Strong Communicator — Clear, friendly, and professional communication
✔ Tech-Savvy — Quick to learn new tools and platforms
✔ Process-Oriented — Identify recurring issues and suggest improvements
✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers
🛠 Tools & Platforms I Work With
Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce
Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite
If your tool isn’t listed, I’ll learn it fast.
📌 My Commitment
I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload.
📞 Ready to elevate your customer experience?
Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.
Steps for completing your project
After purchasing the project, send requirements so Kirtikey can start the project.
Delivery time starts when Kirtikey receives requirements from you.
Kirtikey works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements & Set Up Access
I’ll review your tools, workflows, and guidelines to ensure I fully understand your support needs and expectations.
Start Handling Customer Emails, Chats & Tickets
I will begin responding to customers, resolving issues, processing requests, and managing your inbox/tickets based on the agreed coverage.