You will get Dedicated Virtual Assistant for 30 Days
Top Rated
Top Rated
Project details
Are you spending your entire day doing tasks that someone else could handle? Admin work, emails, scheduling, data entry and social media are stealing your time away from actually growing your business.
I am a Top Rated virtual assistant on Upwork with over 1,000 hours delivered and a 100 percent Job Success Score. I support founders, coaches, consultants and small business owners who need a reliable, intelligent assistant they can trust completely.
I work with tools including Google Workspace, Trello, Asana, Slack, Canva, Zoho CRM, Salesforce, Zendesk and Microsoft 365. Whatever your current system is, I adapt to it from day one with zero learning curve.
My clients get their evenings and weekends back. They stop worrying about their inbox. They show up to meetings prepared because I handle everything behind the scenes.
Done means: every task on your list is handled on time, your inbox is organized, your calendar is managed, your CRM is updated, and you have full visibility of everything I have done each week.
I am a Top Rated virtual assistant on Upwork with over 1,000 hours delivered and a 100 percent Job Success Score. I support founders, coaches, consultants and small business owners who need a reliable, intelligent assistant they can trust completely.
I work with tools including Google Workspace, Trello, Asana, Slack, Canva, Zoho CRM, Salesforce, Zendesk and Microsoft 365. Whatever your current system is, I adapt to it from day one with zero learning curve.
My clients get their evenings and weekends back. They stop worrying about their inbox. They show up to meetings prepared because I handle everything behind the scenes.
Done means: every task on your list is handled on time, your inbox is organized, your calendar is managed, your CRM is updated, and you have full visibility of everything I have done each week.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Telecommunications, WellnessWhat's included
| Service Tiers |
Starter
$400
|
Standard
$600
|
Advanced
$1,100
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Lead List | - | - | - |
Frequently asked questions
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About Shabana
Virtual Assistant-Operations & CRM Specialist| Onboarding
100%
Job Success
Kolkata, India - 11:13 pm local time
⚡📡 High-performance internet & complete equipment
⌚🔐 Time zone flexibility & data security
Are you looking for a reliable professional who can manage customer operations, client onboarding, and internal coordination without sales pressure or targets?
I am a Customer Operations & Client Onboarding Specialist with over 10 years of experience supporting customers, managing CRM systems, and coordinating tasks across teams. I help businesses deliver a smooth, organized, and professional customer experience from onboarding to ongoing support.
My focus is process, communication, and operational efficiency — not upselling or revenue targets.
I have worked with global clients, startups, SaaS companies, agencies, and service-based businesses, handling customer communication, CRM updates, documentation, and issue resolution in a structured and proactive manner.
I specialize in:
Client onboarding & handover processes
Customer operations & support workflows
CRM management and documentation
SLA tracking and escalation handling
Cross-team coordination and follow-ups
I am comfortable working independently, following SOPs, and ensuring customers are informed, supported, and satisfied throughout their journey.
🔹 WHAT I CAN HELP YOU WITH.
Here’s how I add value to your business:
Client onboarding from Day 1 to Day 30
CRM setup, updates, and record management
Customer support ticket handling and follow-ups
SLA monitoring and escalation coordination
Clear customer communication and status updates
Internal coordination between teams
Process documentation and SOP creation
Administrative and operational support.
🔹 TOOLS & SYSTEMS
Zendesk
If your business needs structured onboarding, reliable customer handling, and smooth internal coordination — without sales pressure or constant follow-ups — I can help.
I specialize in customer operations and client onboarding, ensuring that customers are properly onboarded, informed, supported, and retained through clear processes and communication.
With 10+ years of experience, I have supported SaaS companies, agencies, startups, and service-based businesses by managing day-to-day customer operations and internal workflows so founders can focus on growth.
🔹 HOW I SUPPORT YOUR BUSINESS
I help you create a professional, organized customer experience from Day 1 onward:
✔ Client onboarding (Day 1–30)
✔ CRM setup, updates & customer records
✔ Customer support tickets & follow-ups
✔ SLA monitoring & escalation coordination
✔ Clear customer communication & status updates
✔ Internal coordination across teams
✔ SOPs, documentation & process improvement
✔ Administrative & operational support
My approach is process-driven, proactive, and detail-focused — not sales-oriented.
🔹 TOOLS & SYSTEMS I USE
Go High Level
Zendesk
Zoho CRM
Pipedrive
Email & ticket-based support systems
Google Workspace (Docs, Sheets, Drive)
Excel for tracking, reporting & audits.
🔹 WHO I WORK BEST WITH
✔ SaaS companies
✔ Agencies (marketing, tech, service-based)
✔ Startups needing structured operations
✔ Founders who want reliable customer handling
✔ Teams that value process, clarity, and accountability
🔹 WHY CLIENTS WORK WITH ME
Independent & self-managed
Strong documentation & follow-up habits
Time zone flexibility
High data security & confidentiality standards
Clear communication — no micromanagement needed
📩 Let’s Talk
If you need a dependable professional to manage customer operations and onboarding with clarity and structure, send a message with a brief overview of your needs.
📞 Discovery calls available.
Portfolio & process documentation shared on request.
⭐ If you're interested and think we're a good fit
📱 Drop a personalized message and let me know
☎️ When would be the best time for a discovery call?"
Warm Regards,
Shabana Khan.
Steps for completing your project
After purchasing the project, send requirements so Shabana can start the project.
Delivery time starts when Shabana receives requirements from you.
Shabana works on your project following the steps below.
Revisions may occur after the delivery date.
Final Report and Handoff:
Full activity log delivered at the end of the project with documentation of all processes and option to continue as a retainer