You will get Dispute and Chargeback Manager
Project details
I have over 7 years of experience in eCommerce and dropshipping, specializing in PayPal, Stripe, and Shopify Payments dispute and chargeback management. I’ve handled high-volume Shopify stores, maintained strong processor account health, and consistently achieved a 90% dispute win rate.
My experience includes preparing persuasive evidence packages, maintaining organized dispute-tracking systems, and coordinating with Support, Fulfillment, and Product teams to gather documentation and prevent auto-losses. I’ve also implemented effective chargeback-prevention strategies, including improved tracking, clearer policies, CRM tagging, and enhanced post-purchase communication.
I am detail-oriented, proactive, and capable of managing multiple cases independently. With extensive knowledge of Shopify operations, logistics, and high-risk merchant environments, I excel at preventing disputes and protecting account integrity. I am excited to bring my expertise to your team.
My experience includes preparing persuasive evidence packages, maintaining organized dispute-tracking systems, and coordinating with Support, Fulfillment, and Product teams to gather documentation and prevent auto-losses. I’ve also implemented effective chargeback-prevention strategies, including improved tracking, clearer policies, CRM tagging, and enhanced post-purchase communication.
I am detail-oriented, proactive, and capable of managing multiple cases independently. With extensive knowledge of Shopify operations, logistics, and high-risk merchant environments, I excel at preventing disputes and protecting account integrity. I am excited to bring my expertise to your team.
Data Entry Type
Copy Paste, Data Cleansing, Error Detection, Word ProcessingData Entry Tool
CRM Software, Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included $200
These options are included with the project scope.
$200
- Delivery Time 4 days
- Number of Revisions 1
- Number of Hours of Work 40
- Formatting & Clean Up
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About Elreen
Customer Service & E-commerce Operations Manager | 15+ Years | Dispute
72%
Job Success
GenSan, Philippines - 9:16 am local time
Multi-Platform Specialist | Listings Optimization | Customer Experience & Backend Operations
Results-driven E-commerce Operations Manager with 7+ years of experience managing multi-channel online stores across Shopify, Amazon, eBay, Walmart, TikTok Shop, and Temu. I specialize in optimizing product listings, managing backend operations, improving conversion rates, and delivering exceptional customer experiences that drive revenue growth.
Currently managing end-to-end operations for DTC and dropshipping brands, including listing creation, pricing strategies, order fulfillment, dispute resolution, and inventory coordination across US marketplaces.
🔹 Why I’m a Strong Fit for This Role
I already manage Walmart, eBay, Amazon, TikTok Shop, and Temu stores, handling:
Product listing creation and optimization
Customer service and dispute management
Returns, refunds, cancellations, and reshipments
Chargeback responses and fraud prevention
Inventory coordination and supplier communication
Backend admin and reporting
I work full-time in US business hours and am fully comfortable handling high-volume operations.
Core Responsibilities & Expertise
🛒 Marketplace Listing & Optimization
Create and optimize product listings on Walmart, eBay, Shopify, and Amazon
Write SEO-optimized product titles, bullet points, and descriptions tailored to each platform
Conduct competitor research to improve ranking and visibility
Update pricing and run platform-specific promotions
Refresh categories and attributes for better discoverability
📦 Order & Fulfillment Management
Process and track daily customer orders across platforms
Coordinate with suppliers and couriers for smooth fulfillment
Manage shipping updates and tracking uploads
Handle lost packages, delivery exceptions, and warehouse issues
🔄 Returns, Refunds & Dispute Management
Process returns and exchanges according to marketplace policies
Handle chargebacks and disputes (PayPal, Klarna, Shopify Payments)
Proactively reduce dispute rates through customer engagement
Generate return labels and manage RMA workflows
💬 Customer Service & CX Management
Respond to inquiries via email, chat, phone, social media, and marketplaces
Maintain high CSAT while managing high ticket volumes
Resolve complaints efficiently to prevent negative reviews
De-escalate difficult cases with professionalism
📊 Inventory & Backend Operations
Monitor stock levels and restocking needs
Update SKUs, variations, and pricing in backend systems
Coordinate product onboarding and supplier updates
Provide sales tracking and operational reports
Relevant Experience
15+ years in customer service
7+ years in e-commerce & dropshipping operations
2+ year directly managing TikTok Shop, Walmart, Amazon, eBay, and Temu for DTC brands
Experience across US, UK, EU, and Canadian markets
Comfortable working 40 hours per week during American business hours
Industries Worked With
Supplements & Wellness
Beauty & Perfume
Skin Care Products
Fashion & Apparel
Home & Tools
Fitness & Sports Products
Tools & Platforms
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Shopify Admin, Amazon Seller Central, Walmart Seller Center, eBay Seller Hub, TikTok Shop Seller Center, DSers, Asana, ClickUp, Slack, Hubstaff, and more.
What I Bring to Your Team
✔ Proven ability to optimize listings for higher conversions
✔ Strong understanding of marketplace algorithms and policies
✔ Low dispute and chargeback management expertise
✔ Organized backend operations management
✔ Proactive communication and ownership mindset
Let’s connect — I’d love to help elevate your eCommerce operations and customer experience.
Steps for completing your project
After purchasing the project, send requirements so Elreen can start the project.
Delivery time starts when Elreen receives requirements from you.
Elreen works on your project following the steps below.
Revisions may occur after the delivery date.
Gather and organize supporting documentation