You will get Dispute and Chargeback Manager
Project details
I have over 7 years of experience in eCommerce and dropshipping, specializing in PayPal, Stripe, and Shopify Payments dispute and chargeback management. I’ve handled high-volume Shopify stores, maintained strong processor account health, and consistently achieved a 90% dispute win rate.
My experience includes preparing persuasive evidence packages, maintaining organized dispute-tracking systems, and coordinating with Support, Fulfillment, and Product teams to gather documentation and prevent auto-losses. I’ve also implemented effective chargeback-prevention strategies, including improved tracking, clearer policies, CRM tagging, and enhanced post-purchase communication.
I am detail-oriented, proactive, and capable of managing multiple cases independently. With extensive knowledge of Shopify operations, logistics, and high-risk merchant environments, I excel at preventing disputes and protecting account integrity. I am excited to bring my expertise to your team.
My experience includes preparing persuasive evidence packages, maintaining organized dispute-tracking systems, and coordinating with Support, Fulfillment, and Product teams to gather documentation and prevent auto-losses. I’ve also implemented effective chargeback-prevention strategies, including improved tracking, clearer policies, CRM tagging, and enhanced post-purchase communication.
I am detail-oriented, proactive, and capable of managing multiple cases independently. With extensive knowledge of Shopify operations, logistics, and high-risk merchant environments, I excel at preventing disputes and protecting account integrity. I am excited to bring my expertise to your team.
Data Entry Type
Copy Paste, Data Cleansing, Error Detection, Word ProcessingData Entry Tool
CRM Software, Google Docs, Google Sheets, Microsoft Excel, Microsoft Office, Microsoft WordWhat's included $200
These options are included with the project scope.
$200
- Delivery Time 4 days
- Number of Revisions 1
- Number of Hours of Work 40
- Formatting & Clean Up
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About Elreen
Customer Service & E-commerce Operations Manager | 15+ Years | Dispute
72%
Job Success
Gensan, Philippines - 8:51 pm local time
I specialize in managing both customer support and backend eCommerce processes, ensuring smooth operations while protecting the business.
What I Can Do for You
✔ Handle customer support (email, chat, phone, and social media) with clear, professional, and empathetic communication
✔ Manage disputes and chargebacks (PayPal, Klarna, Shopify Payments) to reduce losses
✔ Process orders, tracking, refunds, returns, and reshipments efficiently
✔ Coordinate with suppliers and couriers to resolve shipping issues
✔ Maintain product listings, inventory, and store operations
✔ Create SOPs and workflows to improve efficiency and reduce repeat issues
✔ Monitor customer concerns and prevent escalations
Key Strengths
✔ Detail-oriented and highly organized
✔ Proactive problem-solver
✔ Strong communication skills
✔ Reliable and consistent
✔ Able to balance customer satisfaction with business protection
Tools & Platforms
Shopify, Amazon, eBay, Etsy, TikTok Shop
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot
I don’t just respond to customers — I take ownership, solve problems, and help improve your operations.
If you're looking for someone dependable who can support and grow your eCommerce business, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Elreen can start the project.
Delivery time starts when Elreen receives requirements from you.
Elreen works on your project following the steps below.
Revisions may occur after the delivery date.
Gather and organize supporting documentation