You will get Dynamic Pricing and guest communication
Project details
I will optimize your short-term rental operations by setting up dynamic pricing, automating guest communication, managing calendars, coordinating cleaners and maintenance, and ensuring your listings run efficiently across platforms like Airbnb, Booking.com, VRBO, Hostaway, Hospitable, and PriceLab My goal is to increase occupancy, maximize revenue, and provide an outstanding guest experience while reducing your day-to-day workload.
Purpose
PersonalWhat's included $800
These options are included with the project scope.
$800
- Delivery Time 20 days
- Number of Hours of Work 100
- Social Media Replies
- Email Support
- Live Chat Support
13 reviews
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RS
Rajdeep S.
Aug 12, 2026
Spanish Speaking Full-Time Virtual Property Manager Needed for Real Estate Business
Ricardo was on our team for a fixed project. He did a great job, he answered his phone whenever we needed to reach him, and he was knowledgeable when it came to short-term Rentals and other real estate property management needs. We would recommend him to anyone in this space.
EP
Eva P.
Jul 14, 2026
Full time Assistant position for a Property MGMT firm
NA
Nelson A.
May 17, 2026
Call Center Agent - Thursday to Monday - 5pm to 11pm EST
Not a good experience.
SB
Sarah B.
May 6, 2026
Virtual Assistant for Airbnb & Property Management (Short-term)
SM
Sean M.
Aug 8, 2025
Collections and Data Entry Specialist
About Ricardo
Short Term Rentals |Airbnb|Project & Property Management | Collections
96%
Job Success
Guatemala City, Guatemala - 9:34 pm local time
If you’re an Airbnb host, property manager, or business owner feeling buried in guest messages, daily operations, or disconnected systems, I help turn chaos into clean, scalable operations.
I bring 12+ years of experience across customer service leadership, collections upper management, and virtual property management—supporting teams and clients at scale for companies like Coca-Cola Refreshments, Airbnb operations, law firms, and multi-property STR portfolios.
I don’t just “handle tasks.” I run operations, fix system issues, and make sure things work smoothly day after day.
🏠 Short-Term Rental & Airbnb Operations
I provide full-service Airbnb co-hosting and virtual support designed for responsiveness, clarity, and growth:
24/7 Guest Communication & Issue Resolution
End-to-end guest messaging, check-in/check-out coordination, problem resolution, and review management—protecting guest experience and ratings.
PMS Setup & Automations
Guesty, Hostaway, Hospitable, and similar platforms: channel connections, automation rules, calendar syncs, task workflows, and system cleanup.
Cleaning & Maintenance Coordination
Cleaner scheduling, turnover tracking, maintenance follow-ups, and operational checklists to avoid missed turnovers and last-minute issues.
Revenue & Dynamic Pricing Support
PriceLabs setup, configuration, and optimization based on demand, seasonality, and performance data.
🧠 Technical & Systems Advantage
Alongside STR operations, I bring a strong technical background that allows me to resolve issues most co-hosts escalate or avoid:
PMS and channel sync errors
Automation gaps and rule conflicts
Multi-platform integration issues
System breakdowns when tools stop talking to each other
This becomes especially valuable once you manage multiple listings, platforms, or automations instead of a single manual setup.
💼 Business, Collections & Client Management Experience
Customer Service Team Lead (Airbnb-focused environments)
Collections Management – Coca-Cola Refreshments (12 years)
Managing AR, dispute resolution, and payment follow-ups while maintaining strong client relationships.
Virtual Operations & Admin Support
Scheduling, reporting, CRM management, and process optimization.
⚙️ Tools & systems
SAP S/4HANA , Oracle NetSuite , microsoft, slack, Hospitable, hostaway etc.
🤝 Why Clients Work With Me
Detail-oriented and highly organized
Clear, professional communication
Proactive problem-solver
Operations-first mindset (not reactive support)
Reliable, calm, and accountable
I work inside your operations—not around them. Guest experience stays protected, systems stay organized, and scaling feels controlled instead of chaotic.
If you’re looking for someone who can own operations, fix problems, and keep things running smoothly, let’s talk.
Steps for completing your project
After purchasing the project, send requirements so Ricardo can start the project.
Delivery time starts when Ricardo receives requirements from you.
Ricardo works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Property Review
I'll review your listings, pricing setup, calendar, automation, and current workflows to identify improvements.