You will get Dynamics 365 Customer Engagement (CRM) Setup, Customization & Support
Project details
I provide end-to-end Dynamics 365 Customer Engagement (CRM) solutions, from setup and customization to integration with SharePoint, Exchange, and Dataverse. With 4+ years supporting enterprise clients, I ensure secure, optimized, and automated CRM environments that streamline workflows, improve data management, and enhance team productivity. My focus is on delivering high-quality, scalable solutions with clear documentation and ongoing support.
Purpose
BusinessIndustry
Biotech, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Engineering, Financial Services, Government & Public Sector, Legal, Nonprofit, Real Estate, Retail & Wholesale, Software, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$300
|
Standard
$650
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Number of Hours of Work | 10 | 20 | 35 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$500 - $1,500
Additional Hour of Work
+$5
Scriptwriting
(+ 3 Days)
+$30
Live Chat Support
(+ 2 Days)
+$10Frequently asked questions
1 review
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GN
Gerard N.
Apr 18, 2024
Backend Developer for E-commerce Site Bug Fixing
Working with Abel Tony was an absolute pleasure! he not only fixed the bugs in our project swiftly but also exceeded our expectations in terms of turnaround time. his communication was exceptional, ensuring he fully understood the requirements and executed flawlessly. I'm thoroughly impressed with his professionalism and the quality of his work. I Would highly recommend and look forward to collaborating again in the future!
About Abel Tony
Microsoft Dynamics 365 | ERP & CRM Specialist | Cloud & Enterprise
Kigali, Rwanda - 1:44 am local time
I am a Microsoft-certified Technical Engineer with 5+ years of experience supporting and customizing enterprise-grade solutions for clients across Europe, Africa, and the Americas (AMS & APJ regions).
I specialize in Microsoft Dynamics 365 (ERP & CRM), Azure, and the Power Platform, helping businesses optimize workflows, migrate to the cloud, resolve complex escalations, and keep systems secure and efficient.
✅ What I Can Help You With:
Microsoft Dynamics 365 ERP & CRM (Customer Engagement, Finance & Operations) setup, customization & troubleshooting.
-Azure Cloud services – deployment, monitoring, and integrations.
-Power Platform (Power Automate, Power Apps, Power BI) – automation and dashboards.
-Exchange Server / Exchange Online – migration, configuration & support.
-Enterprise Infrastructure: VMware, Active Directory, Identity & Access Management.
-Data Protection & Compliance (GDPR, backup & recovery solutions).
-Technical Documentation, Training & Mentorship for your teams.
🏆 Why Work With Me?
-I’ve resolved 1,000+ complex enterprise cases as part of Microsoft vendor support.
-Worked directly with Technical Account Managers, SMEs, and Architects on high-severity issues.
-Skilled in clear communication, mentorship, and delivering solutions fast.
-Hands-on experience across multi-region deployments (AMS, APJ).
If you need someone who understands enterprise systems inside and out, from setup and customization to escalations and long-term support, let’s work together.
🔹 Skills to Add (for Upwork keywords/filters)
-Microsoft Dynamics 365 ERP
-Microsoft Dynamics 365 CRM (Customer Engagement)
-Microsoft Power Platform (Power BI, Power Automate, Power Apps)
-Azure Cloud Services
-Microsoft Exchange Server / Online
-Active Directory
-VMware Administration
-Enterprise IT Support
-Technical Documentation
-IT Training & Mentorship
🔹 Portfolio Suggestions
Azure Integration for Enterprise Client
→ Configured and optimized Azure services for a mid-sized organization, including secure access management and monitoring. Improved system performance and reduced downtime.
SharePoint & Dynamics 365 Integration
→ Integrated SharePoint with Dynamics 365 to streamline document management and collaboration. Enabled seamless record linking, secure file storage, and faster retrieval workflows.
Mailbox Configuration & Migration
→ Migrated on-premises mailboxes to Exchange Online. Configured mailbox policies, handled user data migration, and ensured secure, compliant communication.
Dataverse Customization for Business Applications
→ Designed and customized Dataverse tables and relationships to support a Power Platform application. Enabled better data consistency and reporting for the client.
On-Prem CRM Environment Upgrade & Support
→ Maintained and upgraded an on-premises Dynamics CRM environment, applied service patches, and resolved integration issues. Ensured smooth transition of custom workflows and data security.
Steps for completing your project
After purchasing the project, send requirements so Abel Tony can start the project.
Delivery time starts when Abel Tony receives requirements from you.
Abel Tony works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
Client provides CRM goals, modules to configure, workflows, sample data, and access credentials for Dynamics 365, SharePoint, and Exchange/Outlook.
Analysis & Planning
I review requirements, plan the CRM setup, Dataverse customizations, and integrations to ensure a scalable, secure solution.