You will get e-commerce customer support and order resolution with high accuracy
Project details
Maintain 5-star customer satisfaction without spending your day answering repetitive tickets! I provide fast, empathetic, and accurate customer service support for e-commerce brands and digital businesses.
Leveraging my direct customer support experience at Amazon, I specialize in resolving high-frequency consumer inquiries, handling logistics issues, and maintaining strict response SLA metrics.
WHAT I HANDLE:
• Ticket & Email Support: Rapid resolution of WISMO ( Where is my order? ), cancellations, replacements, and general inquiries.
• Order & Refund Management: Navigating e-commerce backends (Shopify, Amazon, Zendesk) to process returns and refunds according to store policy.
• Customer De-escalation: Turning unhappy customers into loyal buyers through empathetic, professional communication.
• Log & Ticket Analytics: Categorizing tickets to spot common product or shipping issues.
Leveraging my direct customer support experience at Amazon, I specialize in resolving high-frequency consumer inquiries, handling logistics issues, and maintaining strict response SLA metrics.
WHAT I HANDLE:
• Ticket & Email Support: Rapid resolution of WISMO ( Where is my order? ), cancellations, replacements, and general inquiries.
• Order & Refund Management: Navigating e-commerce backends (Shopify, Amazon, Zendesk) to process returns and refunds according to store policy.
• Customer De-escalation: Turning unhappy customers into loyal buyers through empathetic, professional communication.
• Log & Ticket Analytics: Categorizing tickets to spot common product or shipping issues.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Environmental, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$140
|
Advanced
$260
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 10 | 25 | 50 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$2
Live Chat Support
(+ 7 Days)
+$50Frequently asked questions
About Divyesh
High Quality Standards, Data Reporting and Ops Professional
Kolkata, India - 6:42 pm local time
Are you a busy founder, executive, or business owner overwhelmed by operational tasks, recruitment, and daily administrative workflows? Let an experienced operations professional handle the heavy lifting so you can focus on scaling your business.
With a strong background in business operations, client management, and process execution, I provide end-to-end operational and administrative support tailored to your unique workflows. Whether you need structured data management, seamless inbox/schedule organization, or a dedicated partner to execute your hiring and job application pipelines, I deliver precision, reliability, and speed.
---
🛠️ Core Operational Services I Offer:
1. Operations & Administrative Support
• Executive Assistance: Calendar management, inbox triage/email organization, meeting scheduling, and client communication.
• Social Media & Content Operations: Scheduling posts, inbox management, community engagement, and routine content coordination.
• Workflow Optimization: Setting up Standard Operating Procedures (SOPs), tracking systems, and team productivity flows.
2. Data Management & Accuracy
• High-Accuracy Data Entry: Sourcing, cleaning, organizing, and maintaining complex databases and spreadsheets (Google Sheets / Excel).
• Web Research & Data Scraping: Sourcing high-quality leads, industry insights, and competitor data for decision-making.
3. Personal Recruitment & Reverse Sourcing
• End-to-End Application Management: Handpicked job sourcing, ATS-aligned resume and cover letter tailoring, and direct client applications.
• Candidate & Client Pipeline Tracking: Live, real-time application and recruitment reporting.
---
📊 Proven Track Record & Key Outcomes:
• High Success Rate: Delivered streamlined reverse-recruitment services where 50%–60% of clients secured target job offers within 30 days.
• Operational Efficiency: Streamlined administrative, email, and tracking workflows for remote teams, cutting daily task completion time by up to 30%.
• Precision & Data Integrity: Maintained 99%+ accuracy across high-volume data entry, research, and client reporting tasks.
---
💡 Why Partner With Me?
• Agile & Dedicated: Direct 1-on-1 collaboration without agency overhead or delay.
• Data-Driven & Organized: Every project is backed by transparent, live tracking sheets and structured execution.
• Scalable Support: Flexible to handle recurring daily ops, high-priority projects, or specialized recruitment pipelines.
Let’s simplify your daily operations and achieve your target outcomes together. Send a direct message today to discuss how I can support your goals!
Steps for completing your project
After purchasing the project, send requirements so Divyesh can start the project.
Delivery time starts when Divyesh receives requirements from you.
Divyesh works on your project following the steps below.
Revisions may occur after the delivery date.
Store Policy & Platform Onboarding
We review your store policies (refunds, shipping, returns), FAQ documentation, and set up platform access.
Active Customer Support Execution
I respond to incoming customer tickets and emails with speed, empathy, and strict adherence to your brand guidelines.