You will get E-Commerce Customer Support Specialist-Improve Retention & Store Management
Project details
Stop losing customers to slow support. Let’s scale your Shopify store together.
You’ve worked hard to build your brand and drive traffic, don't let a messy inbox or a backlog of tickets ruin your reputation. I am a Shopify & Zendesk Specialist with a proven 98% CSAT score, and I am here to take the weight of customer support off your shoulders so you can focus on growing your business.
Why hire me as your Store Management partner?
I Own the Backend: I don't just "reply" to emails. I navigate Shopify admin, handle complex refunds, manage shipment disputes, and update inventory with 100% accuracy.
I Protect Your Revenue: A frustrated customer is a lost sale. I specialize in Customer Retention, turning "where is my order?" complaints into loyal, repeat buyers through fast, empathetic communication.
I Master Your Brand Voice: Whether your brand is high-end formal or friendly and casual, I mirror your tone perfectly. Your customers will feel they are speaking to a core member of your team.
My goal is simple: To get you to "Inbox Zero" and keep your customers coming back. Select a tier, and let’s get started today.
You’ve worked hard to build your brand and drive traffic, don't let a messy inbox or a backlog of tickets ruin your reputation. I am a Shopify & Zendesk Specialist with a proven 98% CSAT score, and I am here to take the weight of customer support off your shoulders so you can focus on growing your business.
Why hire me as your Store Management partner?
I Own the Backend: I don't just "reply" to emails. I navigate Shopify admin, handle complex refunds, manage shipment disputes, and update inventory with 100% accuracy.
I Protect Your Revenue: A frustrated customer is a lost sale. I specialize in Customer Retention, turning "where is my order?" complaints into loyal, repeat buyers through fast, empathetic communication.
I Master Your Brand Voice: Whether your brand is high-end formal or friendly and casual, I mirror your tone perfectly. Your customers will feel they are speaking to a core member of your team.
My goal is simple: To get you to "Inbox Zero" and keep your customers coming back. Select a tier, and let’s get started today.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Manufacturing, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Technology & Internet, Transportation & AutomotivePlatform
Alibaba, Shopify, OtherLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$300
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Management Duration (Days) | 2 | 7 | 30 |
Inventory Management | - | - | |
Order Management | - | ||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting |
Frequently asked questions
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BF
Blake F.
Feb 3, 2026
Full Time Customer Service Specialist, Shopify + Gorgias Email Support for Holiday
RW
Rory W.
Jul 1, 2025
Recruiting Assistant
It was great working with Temi, she was very helpful.
About Elebute
Executive VA | Operations, Client Relations & Support Specialist
45%
Job Success
Lagos, Nigeria - 10:04 pm local time
I am an Executive Assistant and Operations Specialist with 7+ years of remote experience supporting founders, executives, agencies, and growing businesses globally from every part of the world. I step in to bring structure, clarity, and consistency behind the scenes, providing reliable support so your daily backend operations run smoothly with minimal supervision. I operate seamlessly across international time zones and am also open to considering onsite opportunities depending on the scope of the role.
Areas of Expertise:
✓ Inbox & Ticket Backlog Management: I independently dive into overwhelmed corporate queues, disorganized business inboxes, or customer support ticket pipelines, rapidly clearing them out and setting up clean systems so no message is missed.
✓ Customer Support & Retention: Deeply experienced in managing client relations, clearing complex ticket escalations, and turning high-pressure customer situations into positive outcomes to safeguard your brand's reputation.
✓ Shopify & E-commerce Operations: Experienced in handling backend online store operations, managing product listings, updating customer data, and ensuring seamless order fulfillment flows.
✓ Team Coordination & Client Onboarding: I keep daily workflows moving by organizing team tasks, ensuring project accountability, and managing the onboarding process for new clients or team members.
✓ Social Media Inbox Management: Managing Meta Business Suite (Facebook & Instagram DMs, posts, and comments) to ensure your followers receive fast, professional, and engaging responses.
✓ Data Entry & Database Management: Keeping your backend data, CRM pipelines, and internal tracking perfectly organized and secure.
Tools & Platforms Mastered:
Shopify, Zendesk, Gorgias, HubSpot, Salesforce, Zoho CRM, ClickUp, Asana, Trello, Notion, Slack, Meta Business Suite, and more.
What You Can Expect:
Dependable Support: I manage my responsibilities efficiently, requiring minimal supervision or hand-holding.
Professional Communication: Clear, polished communication across email, live chat, and phone channels.
Strong Attention to Detail: Ensuring backend documentation and data entry are accurate.
Absolute Confidentiality: Protecting your internal business data and client information.
If you're looking for a reliable partner to support your operations, customer relations, and administrative processes, let's connect. I'd love to learn more about your business and discuss how I can help you save time, improve efficiency, and stay focused on growth.
Steps for completing your project
After purchasing the project, send requirements so Elebute can start the project.
Delivery time starts when Elebute receives requirements from you.
Elebute works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Brand Alignment
I begin by reviewing your Shopify admin, past tickets, and FAQ documents. This ensures I fully understand your refund policies, shipping timelines, and unique brand voice before I send the first response.
Active Inbox & Order Management
I take over daily operations: responding to inquiries, tracking shipments, and processing returns. I focus on maintaining a 98% CSAT score and ensuring no customer query sits unanswered for more than a few hours.