You will get E-Commerce Customer Support Specialist-Improve Retention & Store Management
Project details
Stop losing customers to slow support. Let’s scale your Shopify store together.
You’ve worked hard to build your brand and drive traffic, don't let a messy inbox or a backlog of tickets ruin your reputation. I am a Shopify & Zendesk Specialist with a proven 98% CSAT score, and I am here to take the weight of customer support off your shoulders so you can focus on growing your business.
Why hire me as your Store Management partner?
I Own the Backend: I don't just "reply" to emails. I navigate Shopify admin, handle complex refunds, manage shipment disputes, and update inventory with 100% accuracy.
I Protect Your Revenue: A frustrated customer is a lost sale. I specialize in Customer Retention, turning "where is my order?" complaints into loyal, repeat buyers through fast, empathetic communication.
I Master Your Brand Voice: Whether your brand is high-end formal or friendly and casual, I mirror your tone perfectly. Your customers will feel they are speaking to a core member of your team.
My goal is simple: To get you to "Inbox Zero" and keep your customers coming back. Select a tier, and let’s get started today.
You’ve worked hard to build your brand and drive traffic, don't let a messy inbox or a backlog of tickets ruin your reputation. I am a Shopify & Zendesk Specialist with a proven 98% CSAT score, and I am here to take the weight of customer support off your shoulders so you can focus on growing your business.
Why hire me as your Store Management partner?
I Own the Backend: I don't just "reply" to emails. I navigate Shopify admin, handle complex refunds, manage shipment disputes, and update inventory with 100% accuracy.
I Protect Your Revenue: A frustrated customer is a lost sale. I specialize in Customer Retention, turning "where is my order?" complaints into loyal, repeat buyers through fast, empathetic communication.
I Master Your Brand Voice: Whether your brand is high-end formal or friendly and casual, I mirror your tone perfectly. Your customers will feel they are speaking to a core member of your team.
My goal is simple: To get you to "Inbox Zero" and keep your customers coming back. Select a tier, and let’s get started today.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Manufacturing, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Technology & Internet, Transportation & AutomotivePlatform
Alibaba, Shopify, OtherLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$300
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Management Duration (Days) | 2 | 7 | 30 |
Inventory Management | - | - | |
Order Management | - | ||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting |
Frequently asked questions
2 reviews
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BF
Blake F.
Feb 3, 2026
Full Time Customer Service Specialist, Shopify + Gorgias Email Support for Holiday
RW
Rory W.
Jul 1, 2025
Recruiting Assistant
It was great working with Temi, she was very helpful.
About Temitope
Customer Support Manager | Executive & E-commerce Operation Specialist
45%
Job Success
Lagos, Nigeria - 8:40 pm local time
I am a Customer Support Manager and Executive & E-commerce Operations Specialist with 7+ years of global remote experience. I step in as an expert partner to take complete ownership of your daily business operations, manage support pipelines, protect your brand reputation, and build seamless systems that keep your customers loyal and your business running efficiently.
Core Solutions I Deliver:
Complete Shopify & E-commerce Operations: I take total control of your backend store management, product listings, order fulfillment flows, and customer data accuracy with zero hand-holding required.
Customer Support, Retention & Brand Reputation: I manage and respond to customer feedback across Trustpilot, Google Reviews, and the Better Business Bureau (BBB) to protect your brand image, turn negative experiences into positive outcomes, and build high customer trust. Using Gorgias and Zendesk, I handle high-volume and escalation-heavy support effortlessly.
Team Leadership & Workflow Coordination: As a proven Team Lead and coordinator, I organize daily tasks, manage team performance, keep remote team members accountable, and ensure your internal operations move forward without friction.
Social Media & Community Management: I actively manage Meta Business Suite (Facebook & Instagram DMs, comments, and posts) to deliver fast, professional, and conversion-focused responses to your audience.
Streamlined CRM & Back-End Administration: I build and maintain clean databases, tracking systems, and CRM pipelines across HubSpot, Salesforce, Zoho, ClickUp, Asana, Trello, and Notion so nothing ever slips through the cracks.
Tools & Platforms Mastered:
Shopify, Gorgias, Zendesk, GoHighLevel, Trustpilot, Google Reviews, BBB, HubSpot, Salesforce, Zoho CRM, ClickUp, Asana, Trello, Notion, Slack, Meta Business Suite, and more.
What You Can Expect When Working With Me:
Autonomous Execution: I identify operational gaps and execute solutions independently so you can focus entirely on high-level growth.
Polished Communication: Clear, professional correspondence across email, live chat, review channels, and communication tools.
Absolute Attention to Detail: Precision in backend documentation, data entry, and daily tracking.
Total Confidentiality: Strict protection of your company data, client privacy, and internal workflows.
Let’s connect to discuss how my expertise can streamline your operations, elevate your customer experience, and support your ongoing business growth.
Steps for completing your project
After purchasing the project, send requirements so Temitope can start the project.
Delivery time starts when Temitope receives requirements from you.
Temitope works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Brand Alignment
I begin by reviewing your Shopify admin, past tickets, and FAQ documents. This ensures I fully understand your refund policies, shipping timelines, and unique brand voice before I send the first response.
Active Inbox & Order Management
I take over daily operations: responding to inquiries, tracking shipments, and processing returns. I focus on maintaining a 98% CSAT score and ensuring no customer query sits unanswered for more than a few hours.