You will get E-commerce Customer Support Specialist | Shopify | Customer Success
Project details
I am a responsible and experienced Customer Support Specialist, focused on delivering fast, reactive, and professional customer service for e-commerce businesses.
I handle daily customer interactions including order inquiries, tracking updates, product questions, and general support requests. I am also experienced in managing more sensitive situations such as customer complaints, disputes, and refund requests, always aiming to find fair and efficient solutions.
One of my key strengths is my ability to resolve conflicts and reduce customer frustration, especially in cases involving PayPal or Stripe disputes, chargebacks, or refund demands.
I work in a structured and responsive way, ensuring that no customer request is left unanswered and that every issue is treated with priority. My approach helps improve customer trust, reduce negative feedback, and maintain a positive brand image.
Overall, my goal is to provide fast, reliable, and solution-oriented customer support, while minimizing refund rates and improving overall customer satisfaction.
Let’s discuss your project and see how I can help your store grow.
I handle daily customer interactions including order inquiries, tracking updates, product questions, and general support requests. I am also experienced in managing more sensitive situations such as customer complaints, disputes, and refund requests, always aiming to find fair and efficient solutions.
One of my key strengths is my ability to resolve conflicts and reduce customer frustration, especially in cases involving PayPal or Stripe disputes, chargebacks, or refund demands.
I work in a structured and responsive way, ensuring that no customer request is left unanswered and that every issue is treated with priority. My approach helps improve customer trust, reduce negative feedback, and maintain a positive brand image.
Overall, my goal is to provide fast, reliable, and solution-oriented customer support, while minimizing refund rates and improving overall customer satisfaction.
Let’s discuss your project and see how I can help your store grow.
Industry
EcommercePlatform
ShopifyLanguage
FrenchWhat's included
| Service Tiers |
Starter
$49
|
Standard
$145
|
Advanced
$290
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Management Duration (Days) | 7 | 14 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting | - | - |
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Quentin R.
Feb 15, 2026
UGC Sourcer (VA) – Find Authentic Creators for a Beauty Brand ($$$)
About Rahamamonjisoa Lantina
Shopify Customer Support Specialist | E-commerce Virtual Assistant
Antananarivo, Madagascar - 11:25 am local time
I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes.
The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers.
I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers.
Tools I use:
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
I can work independently or integrate quickly into an existing team.
If needed, I can help you set up a smoother support system that saves time and reduces customer issues.
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Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien.
Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes.
L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients.
Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits.
Outils que j’utilise :
- Shopify
- Gorgias / Zendesk
- AfterShip / 17Track
- PayPal / Stripe
- Gmail
Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place.
Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.
Steps for completing your project
After purchasing the project, send requirements so Rahamamonjisoa Lantina can start the project.
Delivery time starts when Rahamamonjisoa Lantina receives requirements from you.
Rahamamonjisoa Lantina works on your project following the steps below.
Revisions may occur after the delivery date.
1. Review Your Requirements
I carefully review your business needs, support goals, and specific instructions before starting.
2. Set Up Access
I securely access your Shopify store and customer support tools to prepare the workflow.