You will get eCommerce Customer Support, Fulfillment & Logistics, Admin Task
Project details
Are you overwhelmed with order tracking, customer messages, or 3PL delays?
Let me help! I specialize in supporting eCommerce stores by handling:
✅ Customer support via email, chat & inbox tools
✅ Order tracking, refunds, return coordination
✅ Inventory updates & warehouse follow-ups
✅ Fulfillment management (ShipBob, Farfill, Amazon FBA)
✅ Admin tasks and B2B communication
✅ Weekly reports via Google Sheets or Excel
Let me help! I specialize in supporting eCommerce stores by handling:
✅ Customer support via email, chat & inbox tools
✅ Order tracking, refunds, return coordination
✅ Inventory updates & warehouse follow-ups
✅ Fulfillment management (ShipBob, Farfill, Amazon FBA)
✅ Admin tasks and B2B communication
✅ Weekly reports via Google Sheets or Excel
Industry
Business, Ecommerce, Logistics & Supply Chain Management, Manufacturing, Retail & WholesalePlatform
Amazon, Shopify, WalmartLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Management Duration (Days) | 5 | 7 | 10 |
Inventory Management | - | ||
Order Management | - | ||
Customer Assistance | - | ||
Payment Processing | - | ||
Product Offers & Promotions | - | ||
Reporting |
5 reviews
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RA
Rovina Mae A.
May 8, 2026
Paid Founder Fellowship - Learn Venture-Backed Startup Building From Inside a Venture Studio
Sofia has been easy to collaborate with throughout our engagement. She met the expectations we have for the quality of work we need delivered. She's also receptive to feedback and has remained professional. Overall, we had a good experience working together with Sofia.
LL
Lily L.
May 7, 2026
Virtual assistant & office support
Thank you
DH
Dallas H.
Jul 23, 2025
Customer Experience & Marketing Support Coordinator (E-Commerce, Remote)
Sofia did a great job for the work she was assigned.
AA
Accounts A.
Jun 11, 2025
General Virtual Assistant
MZ
Mohammed Z.
May 26, 2025
Virtual Assistant Needed for Influencer Research
About Sofia Janella
Customer Support Specialist for Shopify & Etsy | Social Media Manager
86%
Job Success
Taguig, Philippines - 11:04 pm local time
I have experience handling customer inquiries, order tracking, returns, refunds, fulfillment coordination, and backend store management for Shopify and Etsy brands. I also support social media management by creating content, scheduling posts, and engaging with customers to help improve brand presence and customer experience.
Services:
• Shopify & Etsy Customer Support
• Order Tracking, Returns & Refunds
• Fulfillment Coordination (ShipBob, Farfill)
• Product Listing & Store Management
• Email, Chat & Voice Support
• Social Media Management & Engagement
• Canva Design & Short-Form Video Editing
• Calendar, Inbox & Administrative Support
• Data Entry & Operational Tasks
Tools:
Shopify | Etsy | Gorgias | ShipBob | Google Workspace | Excel | Outlook | Slack | Canva | CapCut | ChatGPT | Gmail
Why work with me:
✔ Strong customer communication skills
✔ Organized and detail-oriented
✔ Reliable, proactive, and fast learner
✔ Focused on smooth operations and customer satisfaction
If you need a dependable Virtual Assistant for Customer Support, eCommerce Operations, or Social Media Management, feel free to send me an invitation.
Let's Connect!
Steps for completing your project
After purchasing the project, send requirements so Sofia Janella can start the project.
Delivery time starts when Sofia Janella receives requirements from you.
Sofia Janella works on your project following the steps below.
Revisions may occur after the delivery date.
Review Workflows
I’ll review your current customer support flow, order process, and fulfillment system to understand how everything runs.