You will get Ecommerce Customer Support & Helpdesk Automation
Project details
Managing ecommerce customer support across email, live chat, and multiple tickets can become time-consuming, especially when repetitive questions, delayed responses, and disorganized workflows affect customer satisfaction.
I help ecommerce businesses build a structured customer support and helpdesk system that makes support faster, easier to manage, and more consistent.
What I offer:
✓ Ecommerce Customer Support Setup
✓ Zendesk & Gorgias Helpdesk Configuration
✓ Email & Live Chat Support
✓ Ticket Routing & Management
✓ Macros, Tags, Triggers & Automations
✓ Help Center & Knowledge Base Setup
✓ Customer Service Workflows
✓ Support Automation & Optimization
My goal is to reduce repetitive manual tasks, improve response times, organize customer inquiries, and create a smoother experience for both your team and customers.
Ready to improve your ecommerce support? Send me a message and let’s build a smarter helpdesk system for your business.
I help ecommerce businesses build a structured customer support and helpdesk system that makes support faster, easier to manage, and more consistent.
What I offer:
✓ Ecommerce Customer Support Setup
✓ Zendesk & Gorgias Helpdesk Configuration
✓ Email & Live Chat Support
✓ Ticket Routing & Management
✓ Macros, Tags, Triggers & Automations
✓ Help Center & Knowledge Base Setup
✓ Customer Service Workflows
✓ Support Automation & Optimization
My goal is to reduce repetitive manual tasks, improve response times, organize customer inquiries, and create a smoother experience for both your team and customers.
Ready to improve your ecommerce support? Send me a message and let’s build a smarter helpdesk system for your business.
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
BigCommerce, Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 8 days |
Inventory Management | - | - | - |
Order Management | - | - | - |
Customer Assistance | - | - | - |
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | - |
Reporting | - | - | - |
Frequently asked questions
4 reviews
(4)
(0)
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This project doesn't have any reviews.
MM
Mustapha M.
Aug 25, 2026
Zendesk Customer Support Specialist for Ticketing & Automation
He sent a message Great experience working with Olalekan. He understood our Zendesk customer support needs, worked efficiently, and communicated well throughout.
AD
Alaka D.
Aug 15, 2026
Shopify Customer Support Channels & FAQ Automation Setup
I had a great experience working with Ibrahim. He understood what I needed and completed the Zendesk setup professionally. The macros, FAQ automation, AI chatbot training and triggers were all properly configured and tested. Communication was clear, and he kept me updated throughout the project. Everything is working well, and I’m very happy with the result. I would definitely recommend his services.
TO
Taiwo O.
Jul 11, 2026
Zendesk Expert, Freshdesk Consultant for Ecommerce Brands
Ibrahim was professional, communicative, and easy to work with throughout the project. He reviewed our Zendesk support workflows, ticket routing, automations, and overall helpdesk configuration, keeping us updated at every stage. He completed the work as agreed and was responsive to feedback and questions. I appreciate his dedication and would be happy to work with him again. Highly recommended!
SA
Sidiq A.
Jun 22, 2026
Zendesk | Gorgias | Freshdesk | Customer support | Helpdesk Expert
Ibrahim was professional, communicative, and knowledgeable throughout the project.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
He conducted a thorough audit, provided clear recommendations, and identified practical improvements for workflow efficiency, ticket routing, automation, SLA visibility, and reporting.
The project was completed on time, and his structured approach made the process smooth and productive.
I would gladly work with him again and recommend him for Zendesk, Gorgias, Freshdesk, and customer support optimization projects.
About Olalekan
Shopify Customer Support Specialist | Zendesk, Gorgias & Automation
100%
Job Success
Ibadan, Nigeria - 10:59 am local time
Your customers shouldn't have to wait hours for a simple answer, and your team shouldn't spend the day manually handling repetitive tickets.
I help Shopify and e-commerce brands manage customer inquiries, order tracking, shipping, returns, refunds, email, and live chat while keeping support organized and efficient. I combine hands-on customer service with Gorgias and Zendesk ticket management, workflow automation, and helpdesk optimization.
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🚫 The problems I help solve
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✅ Customer inquiries piling up across email and chat
✅Slow response and resolution times
✅ Shopify order, shipping, delivery, return, and refund issues
✅Tickets being routed to the wrong team or agent
✅ Customers receiving inconsistent responses
✅ Disorganized macros, triggers, rules, views, and automations
✅ Support workflows that are difficult to manage as order volume grows
✅ Gorgias or Zendesk setups that need cleanup and optimization
✅ Customer support processes that lack clear escalation and follow-up
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💡 How I can help
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💡Shopify E-commerce Customer Support
🌟Customer email and chat support
🌟Order tracking and order management
🌟 Shipping and delivery inquiries
🌟Returns, refunds, cancellations, and exchanges
🌟Product and order questions
🌟Customer follow-up and issue resolution
🌟Customer satisfaction and experience management
💡Gorgias Customer Support
🌟 Gorgias setup and optimization
🌟 Shopify-Gorgias integration
🌟 Macros and saved responses
🌟 Rules, automations, and ticket routing
🌟 Views and support workflows
🌟 Help Center and knowledge content
🌟 Gorgias AI Agent support and optimization
🌟 Ticket management and support efficiency
💡 Zendesk Customer Support
🌟 Zendesk configuration, setup & optimization
🌟 Email, online chat & Zendesk live chat support
🌟 Zendesk Help Center setup & optimization
🌟 Ticket routing, views & workflow automation
🌟 Triggers, macros, rules & customer response
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If your Shopify support operations is becoming difficult to manage, send me a message and tell me what you're currently struggling with. I can help identify the support bottleneck and recommend a practical way to improve your customer service workflow.
Steps for completing your project
After purchasing the project, send requirements so Olalekan can start the project.
Delivery time starts when Olalekan receives requirements from you.
Olalekan works on your project following the steps below.
Revisions may occur after the delivery date.
Support Audit
Review your ecommerce support channels, helpdesk, tickets, workflows, and current customer service process.
Helpdesk Setup
Configure Zendesk or Gorgias, including tickets, tags, views, macros, routing, and support settings.