You will get Ecommerce Customer Support Specialist | Shopify VA | Email & Chat Support
Project details
I provide professional, fast, and friendly customer support for Shopify and ecommerce stores. I assist business owners by handling emails, live chat inquiries, and messages from customers, ensuring every interaction is timely, helpful, and on-brand. By managing returns, refunds, order tracking, and general questions, I help reduce the workload on store owners, allowing them to focus on growing their business. I pay close attention to brand guidelines, tone of voice, and standard procedures, making every response consistent and professional. My services aim to improve customer satisfaction, build loyalty, and create a seamless shopping experience. I also provide regular updates, reports, and insights, helping clients optimize their support process. With a commitment to accuracy, responsiveness, and a friendly approach, I ensure customers feel valued while supporting the growth of your ecommerce business.
Purpose
PersonalIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$7.99
|
Standard
$25.99
|
Advanced
$75.99
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 2 | 5 | 11 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15About Alveno.
Virtual Assistant Customer Support Specialist | Chat and Email Support
Mandaue City, Philippines - 9:57 am local time
E-commerce Customer Support | 2 Years CSR Experience
Introduction:
Hello! I’m a Customer Support Virtual Assistant specializing in E-commerce businesses.
With 2 years of experience as a Customer Service Representative, I’ve developed strong skills in assisting customers, resolving issues quickly, and maintaining professional communication.
I help E-commerce manage customer inquiries so they can focus on growing their store while maintaining excellent customer satisfaction.
My goal is to act as a helping hand for your business by providing fast, reliable, and friendly support to your customers.
How I Help E-commerce Businesses
Running an online store means receiving many customer inquiries every day.
I help business owners by managing
• Customer emails
• Live chat inquiries
• Order tracking requests
• Refund and return concerns
• Product inquiries
• Customer complaints and issue resolution
This allows business owners to save time while maintaining great customer experience.
Services I Offer
Email Customer Support
Responding to customer inquiries professionally and efficiently.
Live Chat Support
Assisting customers in real time with product questions and order concerns.
Order Tracking Assistance
Helping customers track shipments and providing delivery updates.
Refund & Return Support
Handling refund and return requests according to company policies.
Customer Issue Resolution
Resolving customer complaints with empathy and professionalism.
Available for Remote Customer Support VA roles
Open to:
• Part-time
• Full-time
• Freelance projects
Let’s Work Together
If you’re looking for a reliable Customer Support VA to help manage your E-commerce customer inquiries, I’d be happy to support your business.
Feel free to connect with me on LinkedIn or send me a message.
Steps for completing your project
After purchasing the project, send requirements so Alveno. can start the project.
Delivery time starts when Alveno. receives requirements from you.
Alveno. works on your project following the steps below.
Revisions may occur after the delivery date.
Review & Understand
Go through your store, support channels, product info, and guidelines.
Set Up Templates & Workflows
Prepare response templates and organize support processes.