You will get ecommerce expert | ecommerce customer service | ecommerce management
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Project details
Professional eCommerce Expert | Customer Service & Management Excellence
In search of a top-tier eCommerce professional to transform your business? With more than 14 years of mastery in eCommerce management, I’m adept at streamlining operations, elevating customer experiences, and fueling explosive sales growth.
What I Bring:
• Precision eCommerce Command: A virtuoso across platforms like Amazon, Shopify, eBay, and TikTok Shop, I manage inventory, craft standout product listings, optimize SEO, and ensure flawless order execution.
• Unrivaled Customer Care: I turn every interaction into an opportunity for trust and loyalty, expertly handling inquiries and returns with finesse.
• Revenue-Charged Strategies: From bespoke marketing campaigns to sharp PPC management and deep competitor insights, I amplify your brand’s reach and profitability.
Backed by a solid record of triumphs, I’m passionate about delivering results that hit your business targets dead-on. Whether you’re kickstarting a venture or scaling a powerhouse, I’m here to sharpen your operations and delight your customers.
Let’s team up to launch your eCommerce success into the stratosphere!
In search of a top-tier eCommerce professional to transform your business? With more than 14 years of mastery in eCommerce management, I’m adept at streamlining operations, elevating customer experiences, and fueling explosive sales growth.
What I Bring:
• Precision eCommerce Command: A virtuoso across platforms like Amazon, Shopify, eBay, and TikTok Shop, I manage inventory, craft standout product listings, optimize SEO, and ensure flawless order execution.
• Unrivaled Customer Care: I turn every interaction into an opportunity for trust and loyalty, expertly handling inquiries and returns with finesse.
• Revenue-Charged Strategies: From bespoke marketing campaigns to sharp PPC management and deep competitor insights, I amplify your brand’s reach and profitability.
Backed by a solid record of triumphs, I’m passionate about delivering results that hit your business targets dead-on. Whether you’re kickstarting a venture or scaling a powerhouse, I’m here to sharpen your operations and delight your customers.
Let’s team up to launch your eCommerce success into the stratosphere!
Industry
Arts, Business, Consumer Goods, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Financial Services/Banking, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Music, News, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Etsy, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$49
|
Standard
$99
|
Advanced
$199
|
|---|---|---|---|
| Delivery Time | 5 days | 15 days | 30 days |
Management Duration (Days) | 5 | 15 | 30 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
15 reviews
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AL
Alexandria L.
Jan 13, 2025
Customer Support Representative
Thank you Nazmul for your hard work! You were a great addition to our customer service team over our peak season!
PS
PAOLO S.
Oct 26, 2024
Smart and skilled CSR for an E-Commerce brand
Working with Zim has been a great pleasure. He has always strived to give his all and constantly improve, even at the expense of his own interests to put ours first.
His work ethic is something you rarely see, consequently if you are looking for someone dedicated I highly recommend him.
Unfortunately, at this time, we are not fully aligned but I am sure he will prove to be a useful resource in the future, good luck with your career, and we wish you the best!
His work ethic is something you rarely see, consequently if you are looking for someone dedicated I highly recommend him.
Unfortunately, at this time, we are not fully aligned but I am sure he will prove to be a useful resource in the future, good luck with your career, and we wish you the best!
BR
Bilel R.
Dec 10, 2022
Customer support for Ecom store
AS
Ashish S.
Apr 6, 2021
Customer support for E-commerce store
BY
Brian Y.
Jan 31, 2020
Remote Customer Service Agent
Enthusiastic and Quick Learning.
About Nazmul
Customer Service, Data Annotation/Labelling & Project Management PRO
100%
Job Success
Joypurhat, Bangladesh - 4:59 am local time
✨What I bring to your business:
🤝 Proven Conflict Resolution: Trained in de-escalation frameworks for high-stakes customer interactions.
⚙️ End-to-End Platform Mastery: Expert in Zendesk, Freshdesk, Shopify, and Klaviyo workflows.
⛨ Reliability: Consistently praised by clients for meeting tight deadlines and exceeding SLAs.
Let’s work together to make your support team a profit center, not a cost.
➜ How I Can Help You ⁉️
✨ HelpDesk Support:
I specialize in providing top-tier customer support across multiple channels, ensuring your customers feel valued and heard:
✅ Email/Live Chat/Phone Support : Handling general inquiries, resolving complaints, and managing difficult customer interactions with professionalism and empathy.
✅ Process Management: Package Tracking & Supplier Coordination; Ensuring timely updates and resolutions for shipping-related issues. Order Follow-Ups etc.
✅ Social Media Moderation : Managing Facebook, Instagram, TikTok to maintain a positive brand image (Tools: Metricool, Buffer, HootSuite)
✨ Support Platforms I Excel In :
✅ ZenDesk
✅ Gorgias
✅ FrontApp
✅ HelpScout
✅ FreshDesk
✅ Reamaze
✨ E-Commerce Store Management:
With extensive experience in managing online stores, I can handle all aspects of your e-commerce operations:
✅ Platform Expertise : Shopify, WooCommerce, Etsy, BigCommerce, and Amazon Seller Central.
✅ Product Management : Conducting product research, uploading listings, updating descriptions (Original as well LLMs/ChatGPT generated), and managing tags to enhance visibility and sales.
✅ Order Fulfillment : Streamlining processes using tools like POKY App, CJ Drop-shipping, ShipStation, and Massfulfill (Bulk CSV)
✅ Chargeback Resolution : Managing PayPal, Authorize.net, Stripe/Shopify Payments, Klarna, and OceanPayment disputes to protect your revenue and reputation.
✨ Why Partner With Me?
14+ Years Solving “Mission Impossible” Support Challenges, trained in psychology-based de-escalation (Verbal Judo®) to retain angry customers. No Half-Measures, I audit your entire support process first—no quick fixes, only sustainable solutions to achieve your desired ROI📈
I’m seeking long-term, continuous work that allows me to contribute meaningfully to your growth 🚀. If you’re looking for a reliable partner who will treat your business as their own, let’s connect!
Steps for completing your project
After purchasing the project, send requirements so Nazmul can start the project.
Delivery time starts when Nazmul receives requirements from you.
Nazmul works on your project following the steps below.
Revisions may occur after the delivery date.
Revision
Additional revision may occur during the work*