You will get Your Go-To Expert for Customer Success
Top Rated
Top Rated
Project details
What sets me and my project apart is my hands-on experience in ecommerce logistics and customer support. I don’t just handle tasks — I solve problems. From tracking orders and managing returns to handling Zendesk tickets and preparing reports, I work with speed, accuracy, and attention to detail. I’ve supported brands using tools like Shopify, ShipHero, and AusPost, ensuring smooth backend operations and happy customers. You’ll get a reliable VA who takes initiative, communicates clearly, and treats your business like it’s my own.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingWhat's included
| Service Tiers |
Starter
$48
|
Standard
$240
|
Advanced
$1,056
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 22 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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AP
Aaron P.
Apr 30, 2025
Audio Classification Specialist
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Chelsea H.
Sep 10, 2024
VA for IG Outreach
great work! proactive and very willing to learn. Great attitude too! Thank you! :D
BY
Brian Y.
Mar 1, 2024
General Virtual Assistant Needed For Shopify Ecommerce
RE
Rae E.
Jan 25, 2024
Customer Service Agent
About Sumaiya
Shopify & 3PL Customer Support Expert
100%
Job Success
Iligan City, Philippines - 1:54 pm local time
I specialize in non-voice customer support, focusing on:
• Live chat
• Email support
• Social media comments and messages
My goal is to deliver high-quality support while maintaining a seamless customer experience. I handle:
• Pre-order and post-purchase communication
• Recurring complaint analysis to reduce ticket volume
• Lost package investigations with carriers
• Converting refund requests into exchanges whenever possible
Availability:
✔ 5 days per week
✔ Comfortable handling 50+ tickets daily
My approach focuses on resolving issues efficiently while strengthening customer loyalty and trust in your brand.
Let’s make sure your customers feel heard, valued, and confident every time they reach out.
Steps for completing your project
After purchasing the project, send requirements so Sumaiya can start the project.
Delivery time starts when Sumaiya receives requirements from you.
Sumaiya works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Requirements & Access
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