You will get Ecommerce Virtual Assistant – Store Management & Customer Support
Project details
I help ecommerce businesses stay organized, support their customers, and simplify daily operations.
With over 3 years of experience in ecommerce customer service, I provide reliable backend support including customer inbox management, order updates, CRM organization, product uploads, and workflow coordination.
My approach combines clear communication, attention to detail, and KPI-driven processes — supported by smart AI tools when needed — so you can focus on growing your business while I handle the day-to-day tasks.
Whether you’re a small shop or a growing online store, I adapt to your systems and workflows to become a seamless part of your team.
Let’s simplify your operations and improve your customer experience.
With over 3 years of experience in ecommerce customer service, I provide reliable backend support including customer inbox management, order updates, CRM organization, product uploads, and workflow coordination.
My approach combines clear communication, attention to detail, and KPI-driven processes — supported by smart AI tools when needed — so you can focus on growing your business while I handle the day-to-day tasks.
Whether you’re a small shop or a growing online store, I adapt to your systems and workflows to become a seamless part of your team.
Let’s simplify your operations and improve your customer experience.
Purpose
BusinessIndustry
Ecommerce, Logistics & Supply Chain Management, Manufacturing & StorageLanguage
SpanishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$140
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 2 | 6 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Extra Ecommerce Tasks
+$20Frequently asked questions
About Eloisa
E-commerce Operations & Customer Support Optimization | Helpdesk Setup
Buenos Aires, Argentina - 4:56 am local time
slow responses, or disorganized customer service workflows,
I help identify the root causes and optimize your support operations.
I specialize in short-term projects with clear deliverables such as
customer support audits, helpdesk setup, and ecommerce operations reviews.
Services I Offer
• Customer Support Audit
• Helpdesk Setup & Optimization
• Shopify / WooCommerce Support Workflow Setup
• E-commerce Operations Review
• Ticket Analysis & Customer Insight Reports
• SOP Creation for Support Teams
Typical Deliverables
• Customer Support Analysis Report
• Ticket Classification & Insight Report
• Support Workflow Map
• Helpdesk Structure Setup
• Customer Support SOP Documentation
If you need a structured review of your customer support or ecommerce
operations, I can provide clear insights and practical improvements
through short-term projects with defined deliverables.
Steps for completing your project
After purchasing the project, send requirements so Eloisa can start the project.
Delivery time starts when Eloisa receives requirements from you.
Eloisa works on your project following the steps below.
Revisions may occur after the delivery date.
Paso 1 – Project kickoff
Review client requirements, business details, tools, and define priorities.