You will get Efficient customer support | Issue resolution.
Top Rated
Top Rated
Project details
After-hour efficient customer support, ensuring prompt issue resolution.
Partner with me, a proficient and tech-savvy virtual assistant, to streamline your operations and boost productivity.
My ultimate goal is to provide you with high-quality job deliverables.
As your VA, I will:
✅ Efficiently manage your administrative duties, allowing you to focus on core tasks.
✅ Handle data entry, email management, and calendar scheduling with precision.
✅ Organize your documents, ensuring easy access.
✅ Conduct in-depth online research to support your business decisions.
Why Work with Me:
✅ Tech-savvy with a strong understanding of office software and tools.
✅ Attention to detail and a commitment to quality work.
✅ Proven track record in streamlining administrative processes.
✅ Quick turnaround time and reliable communication.
Other services include:
✅ Project management
✅ Creating Excel reports and PowerPoint presentations
✅ Social Media / WordPress Content Management
✅ Customer Support
✅ Graphics Design
✅ Video Editing
✅ And more!
Partner with me to elevate your efficiency and reduce your administrative workload.
Partner with me, a proficient and tech-savvy virtual assistant, to streamline your operations and boost productivity.
My ultimate goal is to provide you with high-quality job deliverables.
As your VA, I will:
✅ Efficiently manage your administrative duties, allowing you to focus on core tasks.
✅ Handle data entry, email management, and calendar scheduling with precision.
✅ Organize your documents, ensuring easy access.
✅ Conduct in-depth online research to support your business decisions.
Why Work with Me:
✅ Tech-savvy with a strong understanding of office software and tools.
✅ Attention to detail and a commitment to quality work.
✅ Proven track record in streamlining administrative processes.
✅ Quick turnaround time and reliable communication.
Other services include:
✅ Project management
✅ Creating Excel reports and PowerPoint presentations
✅ Social Media / WordPress Content Management
✅ Customer Support
✅ Graphics Design
✅ Video Editing
✅ And more!
Partner with me to elevate your efficiency and reduce your administrative workload.
Purpose
PersonalIndustry
Beauty & Cosmetics, Ecommerce, Events Planning, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$600
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 6 days | 7 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
(+ 1 Day)
+$10
Social Media Replies
(+ 1 Day)
+$10Frequently asked questions
21 reviews
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JK
Jessica K.
Jun 13, 2024
Travel Assistant for Travel / Hospitality Start-Up
Kary was a delight to work with. She was very thorough with her work, communicated well and completed every assignment provided to her with a positive attitude. The project required meticulous attention to detail, extensive market research, and thorough evaluation of potential vendors to meet our specific needs. Thank you so much!
JN
James N.
Jun 13, 2024
Customer Service Support for Slide
Karicely was a fantastic customer service agent. She was detail oriented and always interacted well with customers.
EW
Eden W.
Oct 22, 2023
Customer Service Rep
Karicely is a polite, intelligent, and articulate team member who takes great care in completing her work to a high standard. If our business strategy had not shifted, we would still be working with her, and will definitely keep her in mind for any shorter term projects if they arise. I 100% recommend working with Karicely if you get the chance!
AS
Amus S.
Apr 19, 2023
Service, Sales and Admin Support.
Karicely is a really kind and receptive person. She is a quick learner and has so much potential. Unfortunately after a week of training. She came in one day and left unexpectedly. No heads up just was unable to complete the work or the training for the day. She also informed me the day after she will no longer be able to finish the contract. Advance notice would have been nice and professional. I do appreciate her communicating that with us. Other than that, I do recommend her when it comes to her skillset.
JN
James N.
Feb 10, 2023
Email and Facebook support agent in English
Karicely is an excellent customer service agent. She is very detail-oriented, reliable, and empathetic with customers. I highly recommend her to anyone looking for a top-quality representative.
About Karicely
Psychologist/ Virtual Assistant/Travel & Event Planner Coordinator
100%
Job Success
Managua, Nicaragua - 1:17 pm local time
In the e-commerce domain, I have adeptly managed Marketplace stores across Amazon Seller Central, Walmart Seller Central, and eBay Seller Hub, ensuring optimal account health and operational efficiency. My skills extend to project management tools like Asana, Trello, Monday, Smartsheet, and Teamwork, which I leverage to bring systematic efficiency and coordination to any team.
Specializing in customer interactions across platforms like Hubspot, Zendesk, Freshdesk, Helpscout, Intercome, Gorgias, Front, Podium, and Facebook/Instagram Business Suite. Proficient in Shopify’s system, Bigcommerce, Channel Advisor, and Desktop Shipper) to perform the following tasks:
✅ Membership management (WooCommerce, Checkout Champ, NMI)
✅ Overseeing interactions on social media platforms (Facebook/Instagram Business Suite)
✅ Handling the processing and completion of orders (Shopify)
✅ Revising and maintaining product listings (Amazon, Walmart, Ebay Seller Central)
✅ Researching competitors' products
✅ Managing refunds and resolving disputes (Stripe, Paypal & Braintree)
✅ Inputting and updating tracking information for shipments
✅ Developing and establishing a comprehensive knowledge database (Google Docs, Exel, Word, PowerPoint)
✅ Strategizing and executing operational plans
✅ Monitoring and assessing employee feedback
✅ Administering and managing online customer reviews (Google, Airbnb, Viator, GYG, Expedia).
Beyond e-commerce, my experience in the tourism industry has equipped me with a comprehensive understanding of travel operations. I have orchestrated seamless group travel experiences by:
✅ Coordinating transportation, accommodation, and activities (Slack, Skype, Telegram & WhatsApp)
✅ Ensuring hassle-free journeys for clients. (Follow-up calls, Sending tour reminders, email confirmations, weather watch updates, tour date rescheduling)
✅ In-depth research into tourist destinations.
✅ Managing cutting-edge reservation platforms and specialized software (Booking, Skyscanner, FareHarbor)
✅ Streamlined booking processes and enhanced client satisfaction.
I ensure every customer query is an opportunity to build brand loyalty.
I´m not just an employee; I´m a force multiplier for any e-commerce business aiming for unprecedented growth and customer satisfaction.
Steps for completing your project
After purchasing the project, send requirements so Karicely can start the project.
Delivery time starts when Karicely receives requirements from you.
Karicely works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Needs Assessment and Onboarding
Conduct an initial meeting, familiarizing myself with your company's offerings (products/services) and customer demographics. I'll also delve into your existing customer service and technical support protocols.
Step 2: Support Roadmap
Develop a detailed proposal outlining the scope of support services, including the terms and conditions of our collaboration.