You will get EHR Inbox and Message Management
Project details
As a HIPAA certified Medical Virtual Assistant trained on TherapyNotes EHR, I manage your EHR inbox so patient messages never sit unanswered, urgent items never slip through and your providers stay focused on care instead of clearing notifications.
This includes triaging incoming patient messages, routing clinical questions to the right provider, drafting non clinical responses for provider review or send, managing refill requests and document lab results notifications and flagging time sensitive messages that need same day attention.
My clinical background (BSc Medical Biotechnology, prior laboratory and lecturing experience) means I can recognize clinical urgency in patient language, not just sort by keyword, so nothing gets buried in growing inbox.
Deliverables follow a documented SOP refined through TherapyNotes inbox workflows: triage categories, response time benchmarks, escalation criteria and message templates for common non clinical requests ( scheduling questions, billing inquiries, document requests)
You get a predictable, organized inbox from day one.
This includes triaging incoming patient messages, routing clinical questions to the right provider, drafting non clinical responses for provider review or send, managing refill requests and document lab results notifications and flagging time sensitive messages that need same day attention.
My clinical background (BSc Medical Biotechnology, prior laboratory and lecturing experience) means I can recognize clinical urgency in patient language, not just sort by keyword, so nothing gets buried in growing inbox.
Deliverables follow a documented SOP refined through TherapyNotes inbox workflows: triage categories, response time benchmarks, escalation criteria and message templates for common non clinical requests ( scheduling questions, billing inquiries, document requests)
You get a predictable, organized inbox from day one.
Purpose
BusinessIndustry
Medical & PharmaceuticalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$195
|
Advanced
$390
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Frequently asked questions
About Vallarie
Medical Virtual Assistant| HIPAA Certified| Healthcare Admin
Eldoret, Kenya - 10:53 pm local time
Hours that belong with patients not paperwork.
I am a HIPAA certified Medical Virtual Assistant with a BSc in Medical Biotechnology with IT and purpose built MVA training.
I am not a generalist VA who crossed into healthcare. I am a clinical admin specialist trained specifically for medical practice support.
My background spans telehealth, chronic care management, functional medicine, endocrinology, behavioral health, home care and general medical practice.
My clinical foundation and medical billing and coding certification mean I understand the medical context behind every administrative task, not just the paper work.
Prior authorization is my core specialty. I manage the full PA cycle, submission, follow up, peer to peer coordination, written appeals and denial management, so your patients get approvals faster and your revenue stays protected.
I use payer specific checklists and proactive follow up to cut delays and reduce missed deadlines.
Clients typically see faster approval turnaround and fewer denial resubmissions within the first 30 days.
Beyond prior authorizations, I handle insurance verifications, patient scheduling, EHR documentation, patient intake and onboarding, care coordination and account receivable follow up.
The complete administrative backbone your practice needs to run without friction.
EHR systems I work with:
DrChrono | SimplePractice
Athenahealth |TherapyNotes
I work as a dedicated practice partner, not a shared resource split across multiple clients. One point of contact, consistent workflows and zero handoff delays, every single day.
I am available 30+ hours per week, work across US time zones and commit to long term engagements where I become a seamless extension of your team.
If prior authorization delays or insurance denials are costing your practice time and revenue, send me a message with your EHR and one PA case you are stuck on. I will show you exactly how I handle it.
Steps for completing your project
After purchasing the project, send requirements so Vallarie can start the project.
Delivery time starts when Vallarie receives requirements from you.
Vallarie works on your project following the steps below.
Revisions may occur after the delivery date.
Inbox audit and triage criteria
I review current inbox volume and message types then set up triage categories and urgency criteria so nothing clinical gets missed.
Routing and escalation setup.
I establish clear routing rules; which messages go to providers, which I handle directly and which need same day escalation.