You will get EHR Inbox and Message Management
Project details
As a HIPAA certified Medical Virtual Assistant trained on TherapyNotes EHR, I manage your EHR inbox so patient messages never sit unanswered, urgent items never slip through and your providers stay focused on care instead of clearing notifications.
This includes triaging incoming patient messages, routing clinical questions to the right provider, drafting non clinical responses for provider review or send, managing refill requests and document lab results notifications and flagging time sensitive messages that need same day attention.
My clinical background (BSc Medical Biotechnology, prior laboratory and lecturing experience) means I can recognize clinical urgency in patient language, not just sort by keyword, so nothing gets buried in growing inbox.
Deliverables follow a documented SOP refined through TherapyNotes inbox workflows: triage categories, response time benchmarks, escalation criteria and message templates for common non clinical requests ( scheduling questions, billing inquiries, document requests)
You get a predictable, organized inbox from day one.
This includes triaging incoming patient messages, routing clinical questions to the right provider, drafting non clinical responses for provider review or send, managing refill requests and document lab results notifications and flagging time sensitive messages that need same day attention.
My clinical background (BSc Medical Biotechnology, prior laboratory and lecturing experience) means I can recognize clinical urgency in patient language, not just sort by keyword, so nothing gets buried in growing inbox.
Deliverables follow a documented SOP refined through TherapyNotes inbox workflows: triage categories, response time benchmarks, escalation criteria and message templates for common non clinical requests ( scheduling questions, billing inquiries, document requests)
You get a predictable, organized inbox from day one.
Purpose
BusinessIndustry
Medical & PharmaceuticalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$195
|
Advanced
$390
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Frequently asked questions
About Vallarie
Medical Virtual Assistant| EHR, Scheduling| Patient Care Coordinator
Eldoret, Kenya - 7:21 am local time
Need a Medical Virtual Assistant who understands EHR, insurance and patient workflows from a clinical foundation, not a generic admin background? Let's talk.
I'm trained specifically for medical practice support, with hands on simulation experience in patient intake, appointment scheduling, insurance verification, EHR management and prior authorization.
My background in BSc Medical Biotechnology and HIPAA certified Medical VA training mean I understand the medical context behind every task, not just the paperwork.
Here's what working together looks like:
Patient Onboarding & Scheduling.
Smooth intake, accurate records and a calendar that runs without double bookings or last minute no shows.
Insurance Verification.
Coverage confirmed before the appointment, so your front desk isn't dealing with eligibility issues mid visit.
Prior Authorization.
Full cycle submission and follow up, using payer specific checklists to reduce delays and missed deadlines.
EHR Inbox & Documentation Management. Timely, accurate handling of patient messages and chart updates, keeping your inbox from backlog.
EHR platforms I work in:
OptiMantra
SimplePractice
PracticeQ
TherapyNotes
Healthie
I work as a dedicated practice partner. One point of contact, consistent workflows, no split attention across clients.
Available 30+ hours a week across US time zones and open to a paid trial case before a longer engagement.
If your front desk is drowning in appointment scheduling, insurance verification or documentation, send me a message with your EHR and what's piling up. I'll show you how I'd handle it.
Steps for completing your project
After purchasing the project, send requirements so Vallarie can start the project.
Delivery time starts when Vallarie receives requirements from you.
Vallarie works on your project following the steps below.
Revisions may occur after the delivery date.
Inbox audit and triage criteria
I review current inbox volume and message types then set up triage categories and urgency criteria so nothing clinical gets missed.
Routing and escalation setup.
I establish clear routing rules; which messages go to providers, which I handle directly and which need same day escalation.