You will get Email and Chat Support Virtual Assistant
Top Rated
Project details
Your customers remember how they were treated long after they forget what they bought, and I make sure that memory is a great one.
I'm a dedicated customer support specialist who handles live chat, email, and phone with speed, accuracy, and real empathy, so your buyers feel heard and your team stays focused on growth.
What sets me apart:
• Fast, on-brand replies that sound like you, never a robotic script
• Confident with leading tools Zendesk, Intercom, HubSpot, Gorgias, Freshdesk
• Full ownership of tickets, orders, refunds, and escalations
• Multilingual, flexible coverage that fits your time zone and hours
• Proactive by nature: I fix the root cause, not just the symptom
I don't just clear your inbox, I turn frustrated customers into loyal, repeat buyers and protect the reputation you've worked hard to build.
If you want reliable, professional support that feels like a true extension of your team, let's talk.
I'm a dedicated customer support specialist who handles live chat, email, and phone with speed, accuracy, and real empathy, so your buyers feel heard and your team stays focused on growth.
What sets me apart:
• Fast, on-brand replies that sound like you, never a robotic script
• Confident with leading tools Zendesk, Intercom, HubSpot, Gorgias, Freshdesk
• Full ownership of tickets, orders, refunds, and escalations
• Multilingual, flexible coverage that fits your time zone and hours
• Proactive by nature: I fix the root cause, not just the symptom
I don't just clear your inbox, I turn frustrated customers into loyal, repeat buyers and protect the reputation you've worked hard to build.
If you want reliable, professional support that feels like a true extension of your team, let's talk.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Education, Medical & Pharmaceutical, Software, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$55
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 1 | 3 | 40 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Dedicated Customer Support for 1 month
(+ 1 Day)
+$48Frequently asked questions
11 reviews
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JG
Jemarie G.
Jan 29, 2026
Long-term + Hardworking General Virtual Assistant
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Courtney T.
Jul 31, 2024
Super Admin for Healthcare Company - Consultation
Rohit completed excellent work! He has a great eye for detail and performs work thoroughly and has fast turnaround. Will definitely work with Rohit in the future!
SZ
Shirley Z.
Apr 26, 2024
March 22, 2024 CS Specialist - English Market (Hiring 4)
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Vincent J.
Nov 22, 2023
Enthusiastic Data Entry Specialist for E-commerce Product Listing (30-50 hrs/week)
Rohit was able to deliver all the work he was supposed too! He understood things fast and asked the right questions. Easy and good working
About Rohit
Reliable Virtual Assistant | U.S. CS (Email & Chat) | Healthcare RCM
100%
Job Success
Loni, India - 6:05 am local time
💬 Customer Support Expertise:
• Friendly, empathetic, and professional email/chat handling
• Tools: Zendesk, Gorgias, Freshdesk, Hubspot, Shopify inbox, Crisp etc
• SLA-compliant ticket resolution and customer retention
• Order issues, refunds, account changes, and live chat handling
🗂️ Data Entry & Admin:
• CRM management (HubSpot, Salesforce, Notion)
• Accurate spreadsheet updates, reporting, invoice tracking
• Calendar, inbox cleanup, and workflow organization
• Fast typing (50+ WPM), zero-error data transcription
⚙️ Tools & Tech:
Google Workspace | Slack | Trello | Excel | Calendly | ChatGPT | Canva | Monday.com
✅ Why Clients Love Working with Me:
• Clear Communication – Responsive during U.S. hours. Able to adapt to any time zone
• Process-Oriented – I follow SOPs or help build them
• Reliable & Trustworthy – 100% job completion on past projects
• Available for 1-week paid trial to prove my value
🔗 Let’s connect to see how I can lighten your load and keep your customers happy!
Steps for completing your project
After purchasing the project, send requirements so Rohit can start the project.
Delivery time starts when Rohit receives requirements from you.
Rohit works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & onboarding
We start with a short call or message exchange to align on your business, customers, support channels, hours, and goals. I review any FAQs, macros, and brand guidelines you share so I can match your voice.
Access & tool setup
You grant me access to your helpdesk/CRM (Zendesk, Intercom, HubSpot, etc.) through secure, proper channels. I get familiar with your workflows, tags, and existing canned responses.