You will get Email Customer Support | Professional Replies & CRM Management
Project details
I provide professional email customer support to help businesses handle inquiries, complaints, refunds, and order issues efficiently. Using CRM platforms like Zendesk, Freshdesk, or HubSpot, I ensure timely, accurate, and polite responses while maintaining your brand voice. My services include email management, complaint resolution, ticket updates, and reporting. Whether you run an e-commerce store, SaaS platform, or service business, I deliver high-quality email support that improves customer satisfaction (CSAT), response times, and retention. Weekly summary reports with KPIs track resolved queries and performance. Clients benefit from reliable, professional, and consistent email communication that strengthens customer relationships and brand reputation.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$25
|
Standard
$50
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$25 - $60
Additional Revision
+$15Frequently asked questions
About Hassaan
Customer Support Representative | Email, Chat & Customer Retention
Lahore, Pakistan - 6:17 am local time
I specialize in email support, live chat support, and customer service operations, ensuring every customer feels heard, supported, and valued.
While I am new on Upwork, I have strong hands-on knowledge of:
Customer service best practices
Chat & email support workflows
CRM handling and ticket management
Clear written communication
Problem-solving and customer empathy
What I can help you with:
Responding to customer emails professionally
Live chat & chat support (website, apps, social media)
Order tracking & customer inquiries
Handling refunds, complaints, and escalations
CRM updates (Zendesk, Freshdesk, HubSpot, etc.)
Maintaining response time and CSAT standards
I understand how important quick response time, polite communication, and accuracy are for any business. I am detail-oriented, reliable, and committed to delivering consistent support.
If you’re looking for a dedicated customer service or chat support representative who communicates clearly and follows instructions carefully — I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Hassaan can start the project.
Delivery time starts when Hassaan receives requirements from you.
Hassaan works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding
Gather email/CRM access, brand tone, FAQs, and policies.
Setup
Configure email accounts and CRM for smooth workflow.