You will get Top-tier customer support via email and live chat, fast and effective.
Rising Talent
Project details
I help ecommerce businesses deliver fast, friendly, and professional customer support while ensuring accurate Shopify order management. With 4+ years of experience as a Customer Support, Email Support, and Shopify Virtual Assistant, I help brands grow through clear communication, reliable support, and smooth store operations.
I handle email support, order updates, refunds, complaints, live chat, Shopify store tasks, and product listings with high accuracy and a customer-focused approach. My goal is to give your customers an excellent support experience while keeping your operations stress-free.
⭐ What I Can Do
• Email Support (Gmail, Outlook)
• Shopify Orders: tracking, refunds, replacements
• Ticket Handling (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Support
• Inbox Management & Customer Follow-ups
• Complaint Resolution & Basic Troubleshooting
• 24/7 Availability
🔥 Specialties
Email Support | Shopify Support | Zendesk | Gorgias | Ecommerce VA | Live Chat | Order Fulfillment | Product Listing
I’m available and ready to start supporting your team.
I handle email support, order updates, refunds, complaints, live chat, Shopify store tasks, and product listings with high accuracy and a customer-focused approach. My goal is to give your customers an excellent support experience while keeping your operations stress-free.
⭐ What I Can Do
• Email Support (Gmail, Outlook)
• Shopify Orders: tracking, refunds, replacements
• Ticket Handling (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live Chat Support
• Inbox Management & Customer Follow-ups
• Complaint Resolution & Basic Troubleshooting
• 24/7 Availability
🔥 Specialties
Email Support | Shopify Support | Zendesk | Gorgias | Ecommerce VA | Live Chat | Order Fulfillment | Product Listing
I’m available and ready to start supporting your team.
Purpose
PersonalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Adnan
Customer Support Specialist | Shopify | Email & Live Chat | Chargeback
Multan Cantt, Pakistan - 1:55 pm local time
I appreciate you taking a moment to review my profile!
I’m a full-time Customer Service Representative with over 4years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response.
If you're looking for a dedicated Virtual Assistant with hands-on experience in Shopify store management and customer support, I'm here to help.
✅ Shopify eCommerce Support – My Core Responsibilities:
• Responding to customer inquiries via email and chat
• Answering product-related questions
• Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds)
• Tracking orders and updating customers
• Handling returns and refunds professionally
• Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc.
🛍️ Shopify Store Management:
• Order tracking, processing, and fulfillment
• Order cancellation and refunds
• Modifying customer details (address, email, etc.)
• Creating and managing discount codes
• Communicating with suppliers for order updates
• Handling chargebacks and disputes efficiently
📲 Social Media Support:
• Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback
• Responding to inquiries across Instagram, TikTok, and Meta platforms
💻 Tools & Platforms I Use:
• HelpScout
• Gorgias
• Gmail
• Freshdesk
• Zendesk
• Outlook
• PrivateMail
• Re:amaze
• ManyChat
• Facebook Pages
• Google Sheets
🛒 Brands I've Supported:
► Vivora – Fashion brand (Shopify): Email & social media support
► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support
► Nutral Life – Supplement products (Shopify): Email support & social media support
► Zeria – Supplement products (Shopify): Email support
► PawfectBuddies – Pet products (Shopify): Email & social media support
► Wonder Paws – Dog products (Shopify): Email & social media messaging support
► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger.
🌐 Multilingual Support:
I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator).
🙌 Why Clients Choose Me:
• 24/7 availability—including weekends and holidays
• Calm, clear, and professional communication—even under pressure
• Deep Shopify expertise with full-spectrum support
• Fast response times with attention to detail
• Long-term mindset focused on loyalty and customer retention
I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans.
😌 Ready to elevate your customer experience?
Let’s connect! I’d love the opportunity to support your brand and grow together.
Thank you for your time—I look forward to working with you!
Best regards,
Adnan
Steps for completing your project
After purchasing the project, send requirements so Adnan can start the project.
Delivery time starts when Adnan receives requirements from you.
Adnan works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Login Details
The client provides the necessary login credentials or access information. Once received, I will begin working on the assigned tasks immediately.