You will get Email, Live Chat, Customer Service & Support Representative for E-commerce
Rising Talent
Project details
Are you looking for a reliable and experienced customer support agent to provide exceptional service to your customers? Look no further! I specialize in delivering top-notch customer service, live chat support, and email support to ensure your business runs smoothly and your customers are satisfied.
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Music, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$120
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 8 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
2 reviews
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This project doesn't have any reviews.
DS
David S.
Jul 2, 2026
Customer Support Representative For Fashion Brand (Short-Term)
I really enjoyed working with Amna. She is responsible, communicates clearly, and delivers quality work within deadlines. She managed everything in a smooth and professional way. I would definitely hire her again and recommend her to anyone looking for a fast, dependable customer service agent.
SM
Sidra M.
Jun 7, 2026
Customer Support Agent (Email Support)
Great work on handling customer email support. Communication was professional, responses were timely, and customer inquiries were managed efficiently. Reliable freelancer and a pleasure to work with.
About Amna
Customer Service | Shopify Customer Support | Email & Live Chat
100%
Job Success
Multan, PakistanĀ - 10:36 am local time
š¢ Hello there, I help š¦šµš¼š½š¶š³š š®š»š± š-š°š¼šŗšŗš²šæš°š² brands deliver fast, friendly, and professional customer support through ššŗš®š¶š¹ š¦šš½š½š¼šæš, šš¶šš² ššµš®š, order management, refunds, & š°šµš®šæš“š²šÆš®š°šøš so you can focus on growing your business instead of managing customer inquiries.
With 4+ years of experience in ššššš¼šŗš²šæ š¦šš½š½š¼šæš and ššššš¼šŗš²šæ š¦š²šæšš¶š°š², I've supported š¦šµš¼š½š¶š³š š®š»š± š-š°š¼šŗšŗš²šæš°š² brands across fashion, beauty, healthcare, home, gaming, and dropshipping industries. From handling customer inquiries to managing ššŗš®š¶š¹ š¦šš½š½š¼šæš, šš¶šš² ššµš®š, order management, refunds, supplier communication, and chargebacks, I've helped businesses improve customer satisfaction, reduce support workload, and build lasting customer relationships.
šš¼š š š¦šš½š½š¼šæš š¦šµš¼š½š¶š³š & š-š°š¼šŗšŗš²šæš°š² ššæš®š»š±š
ā¢ ššŗš®š¶š¹ š¦šš½š½š¼šæš: Fast, professional, and brand-focused communication.
ā¢ šš¶šš² ššµš®š š¦šš½š½š¼šæš: Real-time assistance that improves customer experience and resolves issues efficiently.
ā¢ š¢šæš±š²šæ š š®š»š®š“š²šŗš²š»š: Order processing, tracking, modifications, customer updates, and reducing šŖšš¦š š¢ ("Where Is My Order?") inquiries.
ā¢ š„š²š³šš»š±š & š„š²šššæš»š: Processing refunds, exchanges, cancellations, and return requests professionally.
ā¢ ššµš®šæš“š²šÆš®š°šøš & šš¶šš½ššš²š: Preparing supporting evidence and managing payment disputes to help protect revenue.
š š¦šµš¼š½š¶š³š & š-š°š¼šŗšŗš²šæš°š² š¢š½š²šæš®šš¶š¼š»š
ā¢ Order Management & Tracking
ā¢ Customer Information Updates
ā¢ Discount Codes & Promotions
ā¢ Refunds, Returns & Exchanges
ā¢ Supplier Coordination
ā¢ Chargebacks & Disputes
š šš»š±ššššæš¶š²š šāšš² š¦šš½š½š¼šæšš²š±
ā¢ Fashion ā¢ Beauty ā¢ Skincare ā¢ Health & Wellness ā¢ Home & Living ā¢ Jewelry ā¢ Pet Products ā¢ Gaming ā¢ Dropshipping ā¢ DTC Brands ā¢ High-Ticket Shopify Stores
š§° š§š¼š¼š¹š & š£š¹š®šš³š¼šæšŗš š šŖš¼šæšø šŖš¶ššµ
Experienced with the tools trusted by š¦šµš¼š½š¶š³š š®š»š± š-š°š¼šŗšŗš²šæš°š² brands, allowing me to integrate quickly into existing workflows.
ā¢ šš²š¹š½š±š²ššø & šš„š : Help Scout, Zendesk, Gorgias, Freshdesk, Zoho CRM, Reamaze, Trengo, Richpanel, eDesk, Odoo Helpdesk, and other customer support platforms.
ā¢ š§š²š®šŗ šš¼š¹š¹š®šÆš¼šæš®šš¶š¼š»: Slack, Microsoft Teams, Skype, WhatsApp, Discord, WeChat, and Service Point.
ā¢ š¢šæš±š²šæ & š¦šµš¶š½šŗš²š»š š§šæš®š°šøš¶š»š“: USPS, UPS, DHL, FedEx, 17TRACK, 24TRACK, YunExpress, PostNL, Universal Parcel Tracking, Global Tracking, and similar platforms.
ā¢ š šš¹šš¶š¹š¶š»š“šš®š¹ š¦šš½š½š¼šæš: Providing natural customer support in German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Turkish, Russian, and more using ChatGPT and DeepL.
š¼ š£šæš¼šš²š» š¦šµš¼š½š¶š³š & š-š°š¼šŗšŗš²šæš°š² šš š½š²šæš¶š²š»š°š²
I've supported Shopify and e-commerce brands across multiple industries, including:
šš®ššµš¶š¼š» & šš¶š³š²šššš¹š²: Seraphae, Svelte, Fablien, Monikahouse, Norry Fashion, Five Leafs, NoirCrew, Grace London, Hugo & James, Elego, Jack & Grace.
šš¼šŗš² & šš¶šš¶š»š“: Optimal Houses, Balma Home, Parisignature, OZ Home Hub, Maison Raniee.
šš²š®š¹ššµ, šš²š®ššš & šŖš²š¹š¹š»š²šš: SensePro, Rosabella, Happy Nails.
šš®šŗš¶š»š“ & š§š²š°šµš»š¼š¹š¼š“š: Elle Modding, K Smart Watch, Gear Tech, Adventure Mart.
š¢ššµš²šæ š-š°š¼šŗšŗš²šæš°š² ššæš®š»š±š: DeAutoUnie, TinyWonders, Redhoumy, Trymireva, Euroxen Trade.
ā šŖšµš šš¹š¶š²š»šš ššµš¼š¼šš² š š²
ā¢ Shopify & E-commerce focused Customer Support
ā¢ Fast response times with professional communication
ā¢ End-to-end Order Management experience
ā¢ Chargebacks & Payment Dispute expertise
ā¢ Multilingual Customer Support
ā¢ Ready to integrate into your existing workflow with minimal onboarding
During peak seasons, I can scale support with trained team members under my supervision while remaining your direct point of contact and maintaining consistent service quality.
š¬ If you're looking for a reliable š¦šµš¼š½š¶š³š ššššš¼šŗš²šæ š¦šš½š½š¼šæš specialist who can represent your brand professionally and deliver exceptional customer experiences, I'd be happy to discuss how I can support your business.
Thanks,
Amna qaiser šØāš»
Steps for completing your project
After purchasing the project, send requirements so Amna can start the project.
Delivery time starts when Amna receives requirements from you.
Amna works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Business & Policies
I will review your store, policies, FAQs, and customer support guidelines to understand your business and ensure consistent communication with your customers.