You will get Email, Live Chat, Customer Service & Support Representative for E-commerce
Rising Talent
Project details
Are you looking for a reliable and experienced customer support agent to provide exceptional service to your customers? Look no further! I specialize in delivering top-notch customer service, live chat support, and email support to ensure your business runs smoothly and your customers are satisfied.
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
š | ā¦ | What I Offer | ā¦ |
ā Handle inquiries, resolve issues, and provide a positive experience for your customers.
ā Handling customer complaints with professionalism and empathy.
ā Responding swiftly and effectively to customer queries through email.
ā Assisting with product information and order processing.
ā Maintaining accurate records of customer interactions.
ā Answering queries promptly via live chat.
ā Supplier Communication.
ā Order Management.
ā Multilingual Support.
ā Help Desk Support.
ā Live Chat Support.
š | ā¦ | Why Choose Me? | ā¦ |
ā Affordable pricing according to your needs
ā Customer-Centric Approach
ā Efficient Problem-Solving
ā Reliable and Professional
Have any questions or specific requirements? Don't hesitate to reach out!
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Music, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$6
|
Standard
$24
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 8 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
2 reviews
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This project doesn't have any reviews.
DS
David S.
Jul 2, 2026
Customer Support Representative For Fashion Brand (Short-Term)
I really enjoyed working with Amna. She is responsible, communicates clearly, and delivers quality work within deadlines. She managed everything in a smooth and professional way. I would definitely hire her again and recommend her to anyone looking for a fast, dependable customer service agent.
SM
Sidra M.
Jun 7, 2026
Customer Support Agent (Email Support)
Great work on handling customer email support. Communication was professional, responses were timely, and customer inquiries were managed efficiently. Reliable freelancer and a pleasure to work with.
About Amna
Customer Support | Shopify | Email & Live Chat
100%
Job Success
Multan, PakistanĀ - 7:55 am local time
I specialize in š¦šµš¼š½š¶š³š ššššš¼šŗš²šæ š¦šš½š½š¼šæš, helping š²šš¼šŗšŗš²šæš°š² šÆšæš®š»š±š manage customer inquiries, order updates, refunds, shipping issues, returns, and chargebacks while delivering a seamless customer experience that builds trust, increases customer satisfaction, and strengthens your brand.
With over š°+ šš²š®šæš š¼š³ šµš®š»š±š-š¼š» š²š š½š²šæš¶š²š»š°š² in customer support, I help Shopify and eCommerce businesses provide š½šæš¼š³š²ššš¶š¼š»š®š¹, šæš²š¹š¶š®šÆš¹š², š®š»š± šš¼š¹ššš¶š¼š»-š³š¼š°ššš²š± ššš½š½š¼šæš. My goal is simple: make your operations smoother while ensuring every customer feels heard, valued, and well supported.
š š¦šµš¼š½š¶š³š & š-š°š¼šŗšŗš²šæš°š² š¦šš½š½š¼šæš
š š°š®š» šµš²š¹š½ šš¶ššµ:
ā Customer Inquiries & Account Management
ā Order Processing & Fulfillment
ā Order Tracking & Shipping Updates
ā Refunds, Returns & Exchanges
ā Chargeback & Dispute Resolution
ā PayPal & Klarna Disputes
ā Subscription Management
ā Product Inquiries & After-Sales Support
ā Supplier & Vendor Communication
š§ ššŗš®š¶š¹ & šš¶šš² ššµš®š š¦šš½š½š¼šæš
I provide š½šæš¼š³š²ššš¶š¼š»š®š¹, š³šæš¶š²š»š±š¹š, š®š»š± š²šŗš½š®ššµš²šš¶š° support across email and live chat.
I've worked with š„š²:š®šŗš®šš², šš²š»š±š²ššø, šš¼šæš“š¶š®š, ššæš²ššµš±š²ššø, šš²š¹š½ š¦š°š¼šš, šš¼šµš¼ šš„š , š¦šµš¼š½š¶š³š šš»šÆš¼š , š¢ššš¹š¼š¼šø, and šš¼š¼š“š¹š² šŖš¼šæšøšš½š®š°š².
š š£š¹š®šš³š¼šæšŗš & š§š¼š¼š¹š
šš„š & š¦šš½š½š¼šæš
ā¢ Re:amaze
ā¢ Zendesk
ā¢ Gorgias
ā¢ Freshdesk
ā¢ Help Scout
ā¢ Zoho CRM
š-š°š¼šŗšŗš²šæš°š²
ā¢ Shopify
ā¢ Shopify Inbox
šš¼šŗšŗšš»š¶š°š®šš¶š¼š»
ā¢ Outlook
ā¢ Slack
ā¢ Google Workspace
ā¢ DeepL
š šŖšµš šš¹š¶š²š»šš ššµš¼š¼šš² š š²
ā š°+ š¬š²š®šæš š¼š³ ššššš¼šŗš²šæ š¦šš½š½š¼šæš šš š½š²šæš¶š²š»š°š²
ā Extensive experience with š„š²:š®šŗš®šš² & š¦šµš¼š½š¶š³š
ā Strong written communication
ā Fast response times
ā Detail-oriented & organized
ā Calm under pressure
ā Reliable, proactive, and a quick learner
ā° ššš®š¶š¹š®šÆš¶š¹š¶šš
ā Available for šÆš¼ššµ ššµš¼šæš-šš²šæšŗ š®š»š± š¹š¼š»š“-šš²šæšŗ š½šæš¼š·š²š°šš
ā Flexible with different time zones
ā Ready to become a dependable extension of your team
š¤ šš²šāš šŖš¼šæšø š§š¼š“š²ššµš²šæ
If you're looking for someone who genuinely cares about your customers and your business, I'd love to help.
Feel free to reach out, I'm always happy to discuss how I can support your business.
Best Regards,
Amna Qaiser
Steps for completing your project
After purchasing the project, send requirements so Amna can start the project.
Delivery time starts when Amna receives requirements from you.
Amna works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Business & Policies
I will review your store, policies, FAQs, and customer support guidelines to understand your business and ensure consistent communication with your customers.