You will get Email & Live Chat Customer Support
Project details
I provide professional Email & Live Chat Support that keeps your customers happy and your business running smoothly. Fast, reliable, and empathetic responses-so you can focus on growth while I handle customer satisfaction.
Industry
Agriculture, Animals & Pets, Biotech, Ecommerce, Education, Environmental, Food & Beverage, Gaming, Lifestyle, Medical & Pharmaceutical, Nonprofit, Religion & Spirituality, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$85
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 15 | 40 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About San
Customer Support Specialist | Email, Phone & Chat Support
Kisumu, Kenya - 12:55 am local time
I specialize in Email and Live Chat Support, helping businesses maintain smooth communication with their customers. My goal is simple: to provide fast, clear, and professional support that boosts customer satisfaction and loyalty.
What I bring to the table:
-Strong problem-solving and multitasking abilities to handle high-volume inquiries.
-Excellent communication that adapts to your brand voice.
-Experience with complaint resolution, order tracking, account management, and reporting.
Let’s work together to deliver the seamless, friendly, and professional support experience your clients deserve.
Steps for completing your project
After purchasing the project, send requirements so San can start the project.
Delivery time starts when San receives requirements from you.
San works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
Gather client requirements (tools, tone of communication, FAQs, escalation process). Get access to ticketing system, email, or chat platform. Align on working hours and response time expectations
Customer Support Execution
Respond to customer emails and chats quickly and professionally. Provide accurate information, resolve issues, and escalate when necessary. Handle order tracking, complaint resolution, account inquiries, and other routine support tasks.