You will get Email & Live Chat Customer Support
Project details
I provide professional customer support through email, live chat and ticket management. With Google IT Support certification and Bloomberg Client Service Simulation, I handle customer inquiries, complaints and follow-up clearly and on time. I am reliable, detail oriented and committed to making sure every customer feels heard and helped.
What's included $20
These options are included with the project scope.
$20
- Delivery Time 3 days
- Number of Hours of Work 5
- Email Support
- Live Chat Support
About Leonard-White
Customer Support | Email & Chat Support | Google IT Support Certified
Owerri, Nigeria - 8:21 am local time
Are your customers going unanswered ? Are your support ticketing pilling up? Are customers waiting too long for replies?
I help eCommerce brands, online businesses, and growing companies provide professional customer support through email support, live chat support, ticket management, and customer service.
My focus is simple: ensure customer inquiries are handled promptly, customer concerns are resolved professionally, and every customer interaction reflects positively on your brand.
I support businesses by managing customer emails, live chat conversations, support tickets, order tracking requests, refunds, returns, customer follow-ups, and day-to-day customer service operations.
𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦
▶ Email Support
Managing customer emails, inquiries, complaints, product questions, and account-related requests.
▶ Live Chat Support
Providing fast, professional responses while maintaining a positive customer experience.
▶ Ticket Management
Organizing, tracking, updating, and resolving support tickets according to company procedures.
▶ E-commerce Customer Support
Handling order tracking, shipping updates, returns, exchanges, refunds, and product inquiries.
▶ Social Media Customer Care
Responding to customer comments, messages, and inquiries while maintaining brand professionalism.
▶ Inbox Management & Administrative Support
Managing inboxes, customer follow-ups, record updates, and support-related administrative tasks.
𝗧𝗢𝗢𝗟𝗦
• Gmail • Google Workspace • Google Sheets • Google Drive • Zendesk • Freshdesk • Slack • Zoom • Trello • Canva
My experience includes managing customer interactions across email, messaging platforms, and social media, completing a Bloomberg Customer Service Job Simulation, and earning Google IT Support Certification training focused on communication, troubleshooting, and problem resolution.
Why businesses work with me:
• Professional customer communication • Strong written English skills • Organized inbox and ticket management • Reliable follow-through on customer requests • Ability to follow SOPs and established workflows • Customer support that helps maintain customer satisfaction and trust.
Customer support plays a major role in customer satisfaction and brand reputation. If you need reliable support for customer emails, live chat, ticket management, or inbox organization, let's discuss your current challenges and how I can help create a smoother experience for both your team and your customers.
Send me a message, and let's explore the best way to support your business.
Steps for completing your project
After purchasing the project, send requirements so Leonard-White can start the project.
Delivery time starts when Leonard-White receives requirements from you.
Leonard-White works on your project following the steps below.
Revisions may occur after the delivery date.
Review customer inquiries
Response professionally