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You will get Email & Live Chat Customer Support for Small Businesses

Priscillia O.Status: Offline
Priscillia O. Priscillia O.
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Priscillia, priced and ready to go.
Priscillia O.Status: Offline
Priscillia O. Priscillia O.
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Priscillia, priced and ready to go.

Project details

I provide fast, reliable and professional customer support. I help businesses manage emails, chats, and administrative tasks efficiently, ensuring clients’ operations run smoothly while delivering excellent customer experiences.
What's included
Service Tiers Starter
$20
Standard
$50
Advanced
$100
Delivery Time 1 day 3 days 5 days
Number of Hours of Work
51020
Scriptwriting
-
-
-
Summary Report
-
-
Social Media Replies
-
Email Support
Live Chat Support
Priscillia O.Status: Offline

About Priscillia

Priscillia O.Status: Offline
Customer Support Specialist | Email, Chat, Phone | CRM & Admin Support
Lagos, Nigeria - 10:03 am local time
Are you looking for a reliable Customer Support Specialist who improves customer satisfaction while maintaining strong SLA performance? I help startups and growing businesses deliver efficient, empathetic, and results-driven support that strengthens customer relationships and improves retention. With experience supporting SaaS, eCommerce, and startup companies, I provide multi-channel support across Email Support, Online Chat Support, and Phone Support, ensuring consistent and professional communication across every customer touchpoint.

Here’s how I add value:
âś” Improve customer satisfaction and retention through proactive follow-ups and clear communication
âś” Maintain high SLA compliance while managing high ticket volumes
âś” Reduce resolution time by optimizing workflows using tools like Gorgias, Shopify, ClickUp, Asana, and Google Workspace
âś” Handle order tracking, order fulfillment, and escalation cases with professionalism
âś” Review customer interactions to improve service quality, consistency, and communication etiquette

Core Expertise:
• Customer Service & Customer Support Operations
• Email Communication, Online Chat Support & Phone Communication
• CRM Management (Zendesk, Freshdesk)
• Technical Troubleshooting & Product Knowledge
• Escalation Handling & Conflict Resolution
• CSAT, KPI & Customer Feedback Documentation
• Data Entry & Administrative Support
• Virtual Assistance & Executive Support
• Scheduling & Client Management

With 6+ years of experience in customer-facing roles, I specialize in delivering professional, empathetic, and solution-focused support. My background in technical support enables me to resolve issues efficiently while ensuring every customer feels heard and valued.
I am dependable, proactive, punctual, and committed to continuous improvement. I follow procedures carefully, manage tasks effectively, and thrive in fast-paced environments requiring multitasking and strong interpersonal skills.

If you need a dedicated professional focused on delivering outstanding service, improving customer satisfaction, and supporting business growth, I am ready to support your team. Let’s discuss your project and how I can help elevate your customer experience.

Steps for completing your project

After purchasing the project, send requirements so Priscillia can start the project.

Delivery time starts when Priscillia receives requirements from you.

Priscillia works on your project following the steps below.

Revisions may occur after the delivery date.

Review client details and goals before starting.

Break work into steps and set priorities.

Review the work, release payment, and leave feedback to Priscillia.