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You will get Email Management Customer Support Virtual Assistant
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Project details
Hi there! I am a virtual assistant who specializes in email support services tailored to meet the unique needs of busy professionals like yourself.
My role typically involves handling and responding to customer inquiries and issues via email.
This includes addressing inquiries, resolving issues, and providing information or support.
Maintaining records of customer interactions and transactions using a customer relationship management (CRM) system or other tools to keep track of customer communications and issue resolutions.
Ensuring timely responses to customer emails and maintaining a positive customer experience.
If you have any specific requirements or questions, please don't hesitate to reach out.
My role typically involves handling and responding to customer inquiries and issues via email.
This includes addressing inquiries, resolving issues, and providing information or support.
Maintaining records of customer interactions and transactions using a customer relationship management (CRM) system or other tools to keep track of customer communications and issue resolutions.
Ensuring timely responses to customer emails and maintaining a positive customer experience.
If you have any specific requirements or questions, please don't hesitate to reach out.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
6 reviews
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EW
Elijah W.
Jun 18, 2026
Trial task: completed sheet
KS
Kim S.
Feb 15, 2025
Transaction Coordinator
Sashena was great to work with, I definitely recommend her.
TC
Tendisai C.
Jul 30, 2024
Executive Assistant for Tech Startup
MI
Matthew I.
Mar 12, 2024
Email sales responder + customer support. Need PERFECT english, for casual conversation.
VS
Veronica S.
Jan 15, 2024
Administrative Assistant & Transaction Coordinator
Great! Swift learner. Adheres to business hours. Completes tasks on time.
About Sashena
Executive Assistant | Customer Support | Operations & Workflow Manager
100%
Job Success
Ocho Rios, Jamaica - 7:55 pm local time
I work with startups, CEOs & Founders by managing inboxes, reviewing documentation, communicating with clients, and keeping internal systems organized so workflow stays efficient and nothing slips through the cracks.
What sets me apart is that YOU DO NOT NEED TO MOTIVATE ME! I am a self-starter, not only that I am honest, trustworthy and accountable, you can leave me to manage things and everything will be running smoothly. I’m always learning new things, so if you have a project that I’m not familiar with, you better believe I am going to research and become half an expert overnight.
Below are projects I’ve managed and duties listed.
Customer Support Specialist
In this role, I support an emergency relief fund by onboarding applicants, reviewing documentation, and ensuring applications meet program requirements.
Responsibilities include:
• Evaluating grant applications and supporting documentation
• Reviewing applicant information and making decisions based on eligibility criteria
• Providing timely, professional email support to applicants requesting grants
• Managing and organizing the Gmail inbox to ensure all inquiries are handled efficiently
• Updating and maintaining Google Sheets as a CRM to track applicant information and status
• Ensuring documentation is complete and compliant with program requirements
• Learning and navigating the grant management platform to accurately support applicants
• Keeping the entire workflow organized so applications move smoothly through the review process.
Real Estate Intake Manager
In this role, I managed communications with landowners responding to property offers and helped move deals forward from the initial inquiry stage through due diligence.
Responsibilities included:
• Handling landowner communications via phone, email, and virtual mailbox
• Responding to inquiries and building trust with property sellers
• Tracking conversations and deal progress within the CRM
• Ordering and reviewing title reports and due diligence documents
• Organizing deal files and documents in Google Drive
• Maintaining accurate records and communication logs
• Coordinating tasks to ensure deals progressed smoothly toward closing
Executive Assistant (Startup)
I provided direct executive support to leadership while helping maintain smooth internal operations.
Responsibilities included:
• Managing the general company inbox and drafting professional correspondence
• Coordinating schedules and managing calendars
• Preparing meeting materials, presentations, and documentation
• Conducting research to support leadership decision-making
• Communicating with accountants, designers, and legal counsel
• Tracking operational tasks and ensuring priorities stayed organized
Administrative Assistant & Transaction Coordinator
In this role, I supported business owners by managing daily administrative operations and maintaining organized workflows for clients and internal teams.
Responsibilities included:
• Calendar management and appointment scheduling
• Responding to leads and managing client communications
• Maintaining and updating CRM databases
• Data entry and database organization
• File management and document organization
• Supporting buyers, sellers, and internal teams with clear communication
• Ensuring workflows remained structured and organized
How I Can Support Your Business
• Customer support and applicant support
• Executive and administrative assistance
• Inbox and email communication management
• CRM management and database organization
• Calendar management and scheduling
• File and document organization
• Workflow and operations support
• Lead follow-up and client communication
• Data entry, research, and reporting
• Project coordination and workflow tracking
Tools I Work With:
• Google Workspace (Docs, Sheets, Drive, Gmail)
• Airtable
• Slack
• Microsoft Teams
• Lofty CRM
• Simplifile
• Monday. com
• CRM and database systems
If you're looking for someone dependable who can support your clients, keep your systems organized, and ensure your operations run smoothly, I’d love to help.
Send me a message and let’s discuss how I can support your business.
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Admin Virtual Assistant
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