You will get an AI-powered customer support triage system
Project details
A DTC apparel brand on Shopify 2.0 was overwhelmed by 200+ daily customer emails asking "Where is my order?" – a classic support bottleneck that forced their team to spend 3 hours daily on manual order status checks, leading to slow response times and low team morale .
I built an AI-powered ticket triage system using Zapier and the ChatGPT API that functions like a virtual support agent. The automation monitors incoming Gmail messages for keywords like "order status," extracts order numbers using AI, queries Shopify's API in real-time for tracking information, and drafts personalized, accurate replies for final human review .
The system achieved 90%+ AI accuracy in categorization and reduced manual handling time by 85% – from 3 hours to just 30 minutes daily. This AI integration delivered faster response times, happier customers, and a more engaged support team focused on complex issues rather than repetitive inquiries .
I built an AI-powered ticket triage system using Zapier and the ChatGPT API that functions like a virtual support agent. The automation monitors incoming Gmail messages for keywords like "order status," extracts order numbers using AI, queries Shopify's API in real-time for tracking information, and drafts personalized, accurate replies for final human review .
The system achieved 90%+ AI accuracy in categorization and reduced manual handling time by 85% – from 3 hours to just 30 minutes daily. This AI integration delivered faster response times, happier customers, and a more engaged support team focused on complex issues rather than repetitive inquiries .
Purpose
BusinessIndustry
Ecommerce, Marketing & Advertising, Real EstateLanguage
EnglishWhat's included
| Service Tiers |
Starter
$149
|
Standard
$199
|
Advanced
$299
|
|---|---|---|---|
| Delivery Time | 3 days | 3 days | 5 days |
Number of Hours of Work | 4 | 8 | 24 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
About Khadimoul Moustapha
Zapier Expert | AI Automation Specialist | Microsoft 365 Ambassador
Casablanca, Morocco - 8:43 am local time
Who I am
I am an AI Integration Specialist with a unique background: 10+ years inside the customer support operations of global tech leaders (Microsoft, Disney+, ByteDance/TikTok, Lufthansa). I have managed teams, trained hundreds of agents, and seen firsthand where businesses waste thousands of hours on manual work. Now, I build the machines that fix that.
What I do
I connect your tools so they talk to each other automatically. No more copying and pasting data. No more manually answering "Where is my order?" 50 times a day.
I specialize in:
✅ Zapier Automations (Expert Level) – Complex, multi-step Zaps connecting your CRM, email, Slack, and databases. If you can imagine it, I can build it.
✅ AI-Powered Customer Support – I build systems where Generative AI reads incoming customer emails, checks order status in your database, and drafts replies for your team to approve . Your team works 10x faster.
✅ AI Chatbot Development & Integration – Deploying smart chatbots that handle tier-1 support, qualify leads, and integrate seamlessly with your backend .
✅ Microsoft 365 Optimization – As a Microsoft 365 Ambassador, I help businesses get the most out of Teams, SharePoint, Outlook, and Power Automate.
✅ CRM Integrations – HubSpot, Zendesk, Salesforce, Airtable, Mailchimp. I connect them all so your data flows without friction.
✅ AI Prompt Engineering & Training – I train your team on how to write effective prompts for ChatGPT and other large language models (LLMs) to get useful, accurate results.
Who I work with
E-commerce brands & DTC companies tired of answering the same shipping questions .
SaaS startups needing to connect their CRM to their support ticketing system and improve user activation .
Customer support leaders who want to reduce response times without hiring more staff.
Small business owners overwhelmed by manual data entry.
Why work with me?
10+ years of operations experience – I don't just know tech; I know how support teams actually work.
Fortune 500 background – I have managed support for Microsoft, Disney+, and TikTok. I understand enterprise-level standards.
Bilingual & Time-Zone Friendly – I work fluently in French and English, serving clients across Europe and North America from Casablanca (GMT+1) .
100% Job Success Score – I protect my reputation and deliver on time, every time.
Let's talk.
Send me an invitation. Tell me what tools you're currently using and what repetitive task is wasting your team's time. I'll tell you how I can automate it.
Steps for completing your project
After purchasing the project, send requirements so Khadimoul Moustapha can start the project.
Delivery time starts when Khadimoul Moustapha receives requirements from you.
Khadimoul Moustapha works on your project following the steps below.
Revisions may occur after the delivery date.
Identify customer need and offer solution.