You will get Enhancing Email Support for E-Commerce Stores
Project details
I help e‑commerce businesses deliver exceptional customer experiences through professional and reliable email support. With 2+ years of experience in customer service and deep expertise in Shopify, Zendesk, Gorgias, and other support tools, I ensure your customers receive fast, accurate, and friendly responses.
My process includes managing inquiries, resolving complaints, processing returns/refunds, and coordinating with your team to quickly address issues. I maintain a customer-first approach while following your company guidelines and tone of communication.
What sets me apart?
Proven track record in e‑commerce customer support
Ability to handle high volumes of inquiries with efficiency
Process-driven and focused on improving workflows
Clear, empathetic communication to build lasting customer relationships
Let me manage your inbox so you can focus on growing your business.
My process includes managing inquiries, resolving complaints, processing returns/refunds, and coordinating with your team to quickly address issues. I maintain a customer-first approach while following your company guidelines and tone of communication.
What sets me apart?
Proven track record in e‑commerce customer support
Ability to handle high volumes of inquiries with efficiency
Process-driven and focused on improving workflows
Clear, empathetic communication to build lasting customer relationships
Let me manage your inbox so you can focus on growing your business.
Data Entry Type
Copy Paste, Data Cleansing, Document Conversion, Error Detection, Online Research, Word ProcessingData Entry Tool
Google SheetsWhat's included
| Service Tiers |
Starter
$150
|
Standard
$450
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 7 days | 30 days | 30 days |
Number of Hours of Work | 10 | 40 | 80 |
Formatting & Clean Up | - | - | - |
Graph & Table Creation | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$250 - $900
7 reviews
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SM
Sidra M.
May 29, 2026
Support & Resolution Specialist
Excellent Shopify customer support! Professional, responsive, and detail-oriented. Communication was clear, customers were handled efficiently, and every task was completed smoothly. Reliable, friendly, and easy to work with — highly recommended!
DS
David S.
May 10, 2026
Shopify Customer Support Representative
Great experience working with this freelancer. They communicated clearly, delivered the work on time, and paid attention to every detail. The final result met all expectations, and I would definitely recommend them for future projects.
HB
Harry B.
May 7, 2026
Shopify Customer Support Representative (Subscriptions & Customer Service)
Great communication and delivered high-quality work on time—very professional throughout the project. Would definitely recommend and look forward to working together again!
BA
Brandon A.
Mar 12, 2026
eCommerce Customer Support & Order Management Specialist
Great experience working with Junaid; communication was smooth and the work was completed efficiently and professionally.
BA
Brandon A.
Feb 3, 2026
Customer Service Agent Needed
Very professional, reliable, and easy to communicate with.
About Junaid
Customer Support Specialist | Email, Disputes & Chargebacks | Airbnb
90%
Job Success
Multan Cantt, Pakistan - 5:43 pm local time
I am a dedicated Shopify Customer Support Specialist and Virtual Assistant with extensive experience in delivering exceptional customer service for eCommerce businesses, Shopify stores, property management companies, and international clients.
My goal is to help businesses enhance customer satisfaction, improve operational efficiency, and build long-term customer loyalty through professional communication, fast response times, and reliable support services.
With strong experience in handling live chat, email support, phone support, order fulfillment, and customer issue resolution, I understand the importance of creating a positive customer experience that reflects your brand professionally.
### Services I Provide:
✔ Shopify Customer Support
✔ Live Chat & Email Support
✔ Phone Support
✔ Order Fulfillment & Tracking
✔ Refund & Dispute Handling
✔ CRM & Ticket Management
✔ Property Management Support
✔ Virtual Assistance
✔ Administrative Support & Data Entry
✔ Social Media Customer Handling
✔ B2B Communication & Client Support
✔ Customer Satisfaction & Retention
### Tools & Platforms:
✔ Shopify
✔ Zendesk
✔ Freshdesk
✔ Gorgias
✔ Reamaze
✔ Tawk.to
✔ Trello
✔ CRM Systems
✔ Airbnb
✔ HomeAway
✔ Airtable
✔ Zadarma
✔ Google Sheets
✔ Microsoft Office
✔ 17Track
✔ ManyChat
✔ Signal
### Professional Experience:
#### Shopify Customer Support & Virtual Assistance
* Managed customer inquiries, refunds, chargebacks, order tracking, and fulfillment
* Coordinated with suppliers and manufacturers to ensure smooth order processing
* Maintained Trello boards for pending and priority orders
* Generated discount codes and prepared daily reports for store owners
#### Airbnb & Property Management Support
* Successfully managed 200+ properties and customer inquiries
* Handled live chat, WhatsApp communication, and booking confirmations
* Coordinated cleaning schedules, maintenance tasks, and reservations
* Managed owner accounts and ensured smooth guest experiences
#### Customer Support & B2B Communication
* Handled inbound and outbound calls for UK energy and USA gas campaigns
* Provided customer support services for 30+ Shopify dropshipping stores worldwide
* Resolved customer issues professionally while maintaining high satisfaction levels
### Languages:
English (US & UK), German, Spanish, Dutch, Italian, Portuguese, Norwegian, Swedish, Finnish, and Danish.
### Why Clients Choose Me:
✔ Professional & Friendly Communication
✔ Fast Response Time
✔ Detail-Oriented & Organized
✔ Reliable 24/7 Support Availability
✔ Strong Problem-Solving Skills
✔ Long-Term Commitment to Client Success
I am committed to delivering high-quality customer support that helps businesses grow and maintain strong relationships with their customers.
If you are looking for a reliable Shopify Customer Support Expert or Virtual Assistant who can professionally represent your brand and provide outstanding customer service, feel free to contact me.
I look forward to working with you!
Thank you.
Steps for completing your project
After purchasing the project, send requirements so Junaid can start the project.
Delivery time starts when Junaid receives requirements from you.
Junaid works on your project following the steps below.
Revisions may occur after the delivery date.
Get access to your email system or ticketing platform .