You will get Excel-based Performance Dashboard that provides insights in quality metrics
Project details
I create custom Excel-based Performance Dashboards that offer real-time insights into agent quality and compliance. My dashboards are user-friendly, automated, and tailored to help clients track performance, ensure compliance, and improve decision-making effortlessly.
Project Type
Customer Support, OtherWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 5 days
- Number of Revisions 5
About Farooq
Call Center QA & Compliance Expert | 16+ Yrs | Call Audit | CSAT | ISO
Rawalpindi, Pakistan - 1:04 am local time
I help BPOs, telecoms, and customer service teams elevate customer experience by auditing calls, improving agent performance, and ensuring ISO-level compliance.
✅ 1000s of calls audited with actionable insights
✅ Proven results: Reduced escalations by 25%, improved CSAT by 18%
✅ Certified in ISO 9001 & ISO 18295 | Experienced in both internal and external audits
What I Can Do For You:
Review and score support/sales calls using your framework — or design one
✅Identify performance gaps with Training Needs Analysis (TNA)
✅Develop KPI dashboards and QA reports to boost accountability
✅Support ISO compliance through process audits
I also use AI-powered sentiment analysis tools for fast, high-quality insights — giving you a complete picture of your team’s communication quality.
📊 My focus: Boost CSAT, reduce repeat calls, and ensure your agents meet performance standards.
📊 Excel Dashboards for QA Insights
I build dynamic, automated Excel dashboards to turn raw QA data into clear, actionable visuals for your leadership team. These dashboards help:
✅Track agent performance trends over time
✅Identify compliance gaps and top failing metrics
✅Highlight CSAT-impacting issues at a glance
Whether you're reviewing 50 or 5,000 calls, I can help you make sense of the data — quickly and clearly
Let’s start with 5–10 sample call reviews so you can see the value I bring — no long-term commitment needed.
Steps for completing your project
After purchasing the project, send requirements so Farooq can start the project.
Delivery time starts when Farooq receives requirements from you.
Farooq works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Requirement
Understand client needs, key metrics, and data sources.
Data Collection & Processing
Organize and clean data for accurate reporting.