You will get excellent admin support that will elevate your productivity
Project details
You will get excellent admin support. I’m here to help you run smoother, smarter, and stress-free. With years of experience in admin support and customer service, I work on projects with passion, precision, and a client-first mindset.
I am skilled in the following:
Inbox management
Calendar management
Presentation, form & spreadsheet creation
Travel planning and itinerary creation
Online research and report compilation
Data entry
Expense tracking
Customer support (Email, chat)
Meeting minutes & follow-up support
Task tracking
Let’s work together to free up your time and help you refocus on growth!
I am skilled in the following:
Inbox management
Calendar management
Presentation, form & spreadsheet creation
Travel planning and itinerary creation
Online research and report compilation
Data entry
Expense tracking
Customer support (Email, chat)
Meeting minutes & follow-up support
Task tracking
Let’s work together to free up your time and help you refocus on growth!
Industry
Agriculture, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Revisions | 1 | 2 | 4 |
Number of Hours of Work | 5 | 10 | 15 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning | - |
Frequently asked questions
About Ama
Virtual Assistant | Customer Service Professional
Obuasi, Ghana - 8:10 pm local time
Hi, I’m a detail-oriented Virtual Assistant and Customer Service Professional with 9+ years of experience supporting clients across the banking, non-banking, construction, and non-profit sectors.
I specialize in delivering seamless administrative support and exceptional customer experiences with a strong foundation in organization, communication, and time management. Whether you need someone to manage your inbox and schedule, handle customer queries, organize data, prepare presentations, or assist with social media and digital marketing, I’m here to lighten your workload and help you focus on growth.
SKILLS
• Customer Service
• Interpersonal and Communication
• Organization
• Time Management
• Problem-Solving
• Adaptability
• Virtual Assistance
• Scheduling
• Records Management
• Data Entry
• Training and Development
• Digital Marketing
• Social Media Management (Content Creation, Posting, Scheduling Posts, Engagement, Community Management & Analytics Reporting)
• Public Speaking
Services I Provide:
*Inbox, calendar & meeting management
*Customer support (email, phone & chat)
*Travel planning & expense tracking
*Data entry & document organization
*Research & report preparation
*Workflow automation & task tracking
*Presentation, spreadsheet & form creation
*Social media post scheduling & engagement
*Training support & team coordination
Tools:
*Google Workspace: Gmail, Docs, Sheets, Slides, Forms, Meet, Calendar, Drive
*Microsoft 365: Outlook, Word, Excel, PowerPoint, Forms, Teams
*Productivity: Asana, ClickUp, Trello, Monday.com, Slack, Zoom, Calendly, Doodle
*Content & Marketing: Canva, CapCut, Mailchimp, Loom
*Transcription & Notes: Otter.ai, Fireflies.ai
*Travel & Expense: TripIt, Expensify
Past Experience Highlights:
*Resolved 90% of customer complaints on first contact, reducing escalations by 30% in a fast-paced customer service environment at a non-financial institution.
*Reduced email inbox backlog by 40% for the CEO of a business entity.
*Trained volunteers, organized team workshops, and supported operations at a national level at a religious organization.
*Created content, scheduled posts, and engaged the community of an NGO, increasing followers by 30% in a month.
*Provided timely reports that improved decision-making and team efficiency.
I'm committed to continuous learning, team collaboration, and delivering client-focused results. Let’s chat about how I can support your success with professionalism and a personal touch!
Ready to work together? Send me a message today!
Education & Certifications:
*Certificate - Virtual Assistance Skills in the Digital Age - ALX
*Certificate in Working as a Virtual Assistant – Alison
*Diploma in Human Resource Management – Udemy
*Certificate in Digital Marketing – Aleph
*Certificate in Effective Customer Service Skills – Alison
Steps for completing your project
After purchasing the project, send requirements so Ama can start the project.
Delivery time starts when Ama receives requirements from you.
Ama works on your project following the steps below.
Revisions may occur after the delivery date.
Get to know the client's priorities and area of focus.
Breakdown the tasks, set deadlines and start working on them.