You will get Healthcare Virtual Assistant | GLP-1 Patient Support | Billing Specialist
Project details
I help GLP-1 telehealth clinics stay on top of billing disputes, refunds, and patient support without the chargebacks and revenue leaks that come from generic customer service. Using Stripe and Zoho Desk, I investigate every disputed charge by cross-referencing intake records, appointment history, and billing timestamps before issuing a refund or cancellation, so decisions are based on facts, not guesswork. I maintain a 24-hour resolution SLA on all tickets, verify patient identity on every interaction to stay HIPAA-compliant, and know how to work across multiple sub-organizations with different policies. If your clinic runs on Zoho Desk and Stripe, there's no ramp-up time I already know the workflow
Industry
Medical & Pharmaceutical, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$21
Weekly billing & dispute summary report
(+ 1 Day)
+$15Frequently asked questions
About Thabile
Healthcare Virtual Assistant | GLP-1 Patient Support | Billing Special
Istanbul, Turkey - 6:23 pm local time
I specialize in supporting GLP-1 telehealth providers by delivering fast, empathetic patient support while managing the billing issues that directly impact customer satisfaction and revenue.
Using Zoho Desk, I handle high-volume patient inquiries through phone and email, assist with provider appointments, track prescription and order status, and resolve support tickets with a strong focus on first-contact resolution.
On the billing side, I work daily with **Stripe**, processing refunds, resolving payment disputes, managing subscription cancellations, and helping prevent unnecessary chargebacks through accurate and timely customer support.
What I bring to your team:
* Zoho Desk – Patient support, ticket management, phone and email support
* Stripe – Billing, refunds, payment disputes, subscription cancellations
* High-volume support – 50+ inbound calls and 60–80+ emails daily
* HIPAA-aware handling of sensitive patient information
* Professional, empathetic communication with patients while maintaining accuracy and efficiency
If your GLP-1 telehealth clinic relies on Zoho Desk and Stripe, you won't need to train me on your support and billing workflows—I can contribute from day one.
Steps for completing your project
After purchasing the project, send requirements so Thabile can start the project.
Delivery time starts when Thabile receives requirements from you.
Thabile works on your project following the steps below.
Revisions may occur after the delivery date.
Review ticket & dispute backlog
Assess current Zoho Desk tickets and Stripe dispute queue to understand scope and priority
Verify patient identity
Confirm account holder or authorized representative before discussing any account details