You will get excellent quality assurance analysis for your customer support team
Project details
I will do quality assurance analysis for your customer service team. No matter which channel: phone, chat, email.
I have six years of experience at a BPO for Amazon.
Two years of experience strictly as Quality Assurance Analyst and four more years as Team Manager applying knowledge gained, coaching team members, following KPIs, and delivering customer-centric service. One year of being a CSR myself.
I strongly believe in excellence when treating a customer.
What do you get in return? A loyal customer who will come back to your business each time.
Soft skills such as but not limited to active listening, apologizing, empathizing, acknowledging, and more are a must in this field.
I, as well as the teams I coached and led, have been congratulated and outstood in the company.
My goal is to help buisnesses to achieve the best results in customer service.
I have six years of experience at a BPO for Amazon.
Two years of experience strictly as Quality Assurance Analyst and four more years as Team Manager applying knowledge gained, coaching team members, following KPIs, and delivering customer-centric service. One year of being a CSR myself.
I strongly believe in excellence when treating a customer.
What do you get in return? A loyal customer who will come back to your business each time.
Soft skills such as but not limited to active listening, apologizing, empathizing, acknowledging, and more are a must in this field.
I, as well as the teams I coached and led, have been congratulated and outstood in the company.
My goal is to help buisnesses to achieve the best results in customer service.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$30
|
Standard
$55
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 10 days |
Number of Revisions | 1 | 2 | 4 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$5 - $10
Additional Revision
+$5
Additional Interactions
(+ 1 Day)
+$15Frequently asked questions
About Evelyn
Team Manager, Q&A Analyst (not software) , Secretary, Bank Clerk
Montevideo, Uruguay - 10:13 am local time
I am always ready for new challenges. I like to think "out of the box" and go the extra mile and I am motivated by the constant effort to achieve goals that allow me to improve myself.
My goal is to bring to the organization my skills and knowledge, as well as the enthusiasm to face new challenges.
Steps for completing your project
After purchasing the project, send requirements so Evelyn can start the project.
Delivery time starts when Evelyn receives requirements from you.
Evelyn works on your project following the steps below.
Revisions may occur after the delivery date.
Receiving information
I receive and classify the interactions as needed
Analysis
Analysis of interactions as per requirements previously agreed.