You will get Excellent Virtual Customer Support
Project details
I have over 5 years of experience in customer service and I can offer the below services:
1. I can do live chat and email support with your customers and social media support.
2. I can raise the complaint and provide the possible solution to the customers.
3. The unsolved complaints will be redirected to you/ concern.
4. I can give you the report of my work.
5. I can share the maximum query list that might be improved for customer satisfaction.
6. If you have a CRM tool, I can use that one for you.
1. I can do live chat and email support with your customers and social media support.
2. I can raise the complaint and provide the possible solution to the customers.
3. The unsolved complaints will be redirected to you/ concern.
4. I can give you the report of my work.
5. I can share the maximum query list that might be improved for customer satisfaction.
6. If you have a CRM tool, I can use that one for you.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$16
|
Standard
$32
|
Advanced
$48
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | - | ||
Live Chat Support | - | - |
About Katrina Emily
10+ Years in Customer Service | Admin | eCommerce Expert
Cebu City, Philippines - 3:42 am local time
I’m Katrina a Customer Service & eCommerce Specialist with over 10 years of experience delivering fast, friendly, and effective support. I’ve worked with global brands like Beautylish/Good Molecules and John Lee Media, managing 60–150+ tickets daily across email, live chat, and social media.
Certified in Customer Service by Upwork, I combine strong communication with modern tools to help businesses provide empathetic, efficient, and reliable customer experiences. I’m also expanding into AI-enhanced workflows using ChatGPT, GoHighLevel (GHL), and Whisper Flow to make customer support smarter and faster.
💡 What I Offer:
- Personalized & empathetic customer support that builds loyalty
- High-volume ticket handling with 95%+ satisfaction scores
- Shopify order management, returns, refunds, and tracking
- VIP concierge support, onboarding, and event help desk moderation
- AI-powered templates and process improvements to save time & boost accuracy
✨ Let’s work together to delight your customers and grow your brand!
Tools I use: Shopify · Freshdesk · Re:amaze · Personal.CX · ChatGPT · GHL · Whisper Flow · Google Workspace · Slack · Zendesk
Steps for completing your project
After purchasing the project, send requirements so Katrina Emily can start the project.
Delivery time starts when Katrina Emily receives requirements from you.
Katrina Emily works on your project following the steps below.
Revisions may occur after the delivery date.
Making contact and getting to know the project
Provide me the script or the details. Also let me know the timing