You will get exceptional customer support specialist services (Email, Phone, Chat)
Project details
I provide professional customer support for e-commerce and online brands. From email, live chat, and phone support to handling returns and social media DMs, I ensure your customers feel heard and satisfied. I'm skilled in tools like Shopify, Zendesk Gorgias and HubSpot and can match your brand’s tone across all platforms. Let me handle your support while you focus on growing your business.
Purpose
BusinessWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$95
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Hours of Work | 10 | 20 | 35 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
About Odom
Customer Support Specialist | Customer Onboarding & Customer Success
100%
Job Success
Owerri Aba, Nigeria - 12:50 am local time
I help SaaS companies, digital products, e-commerce brands, and service-based businesses improve Customer Support, Customer Onboarding, Customer Success, User Adoption, Customer Retention, and Customer Satisfaction.
My experience includes:
* Customer Support (Email, Chat, Ticket Support)
* Customer Onboarding & User Onboarding
* Customer Success & Customer Experience
* Product Walkthroughs & User Education
* User Adoption & Product Training
* Technical Support & Troubleshooting
* Customer Communication & Issue Resolution
* Help Center & Self-Service Support
* CRM Management
* Review & Reputation Management
Whether I'm assisting a customer with account setup, guiding users through a platform, troubleshooting issues, or improving the onboarding experience, my focus remains the same: reducing friction, increasing customer satisfaction, and helping customers quickly realize value from a product.
I am comfortable working with growing startups, SaaS companies, e-commerce businesses, and digital platforms that need reliable support and onboarding processes that improve the customer journey.
If you're looking for a Customer Support and Customer Success professional who can support your customers, improve onboarding, increase user adoption, and contribute to long-term customer retention, let's connect.
Send an invite or drop me a message, and I'll be happy to hop on a short discovery call to discuss your goals and how I can help.
Steps for completing your project
After purchasing the project, send requirements so Odom can start the project.
Delivery time starts when Odom receives requirements from you.
Odom works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access
I’ll gather details about your business and customer support needs, and receive access to platforms like email, chat, or CRM tools.