You will get "Exceptional Customer Support: Using Zendesk for Efficiency & Satisfaction
Project details
As a CRM and Customer Support Specialist with 4 years of experience, I led the implementation and optimization of Zendesk to streamline customer support operations, improve response times, and enhance customer satisfaction. This project involved integrating Zendesk with existing CRM systems, automating workflows, and training support teams to deliver exceptional service.
Purpose
BusinessIndustry
Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Khawaja Shaharyar
Customer Success Representative | CRM | Zendesk | E-Commerce
Daska Kalan, Pakistan - 8:14 am local time
Having worked with tools such as Zendesk, Shopify, Freshdesk, Gorgias, Aliexpress, and more, I’m highly adaptable to various systems and platforms. Whether you need assistance with order management, customer communication, or handling social media support, I’ve got you covered.
I thrive on learning and embracing new challenges, constantly looking for ways to improve and grow. I’m dedicated to offering fast, empathetic, and effective solutions, so you can focus on what matters most—growing your business.
What I offer:
✅ **Customer Support:**
- Live chat, email, and call support
- Zendesk, Freshdesk, Gorgias, and other tools
- Social media handling (Facebook, Instagram)
✅ **E-commerce Support:**
- Shopify, Aliexpress, Amazon, and other platforms
- Order management, refunds, replacements, and returns
✅ **Project Management & Systems:**
- Experience with Trello, Slack, Monday.com
- Workflow optimization and process improvement
I believe in creating systems that allow businesses to run smoothly while providing exceptional customer care. If you're looking for a reliable, adaptable, and passionate customer service representative, let's chat!
Looking forward to helping your business thrive.
Steps for completing your project
After purchasing the project, send requirements so Khawaja Shaharyar can start the project.
Delivery time starts when Khawaja Shaharyar receives requirements from you.
Khawaja Shaharyar works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Description: Gather client requirements.
Conduct a kickoff meeting to understand your goals, pain points, and expectations. Review existing support tools, workflows, and customer data. Define project scope, deliverables, and timelines.
Zendesk Setup and Configuration
Requirement Description: Customize Zendesk to align with your business needs. Set up Zendesk ticketing system, live chat, and knowledge base. Configure user roles, permissions, and support channels. Customize ticket forms, fields, and workflows.