You will get Experienced Customer Support Rep for Online Stores
Project details
Deliver top-notch, responsive, and empathetic customer support for your Shopify, WooCommerce, or other eCommerce business. With 7+ years of experience in SaaS and eCommerce support, I ensure your customers feel valued and your business grows through retention and satisfaction. I provide help via email, chat, and social platforms using tools like Zendesk, Gorgias, Intercom, and Shopify.
I help your brand stand out with professional support that’s fast, kind, and effective, whether it's order management, refunds, escalations, or pre-sale questions.
Expect clear communication, tech-savvy support, and a reliable customer service partner who works like an extension of your team.
I help your brand stand out with professional support that’s fast, kind, and effective, whether it's order management, refunds, escalations, or pre-sale questions.
Expect clear communication, tech-savvy support, and a reliable customer service partner who works like an extension of your team.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$160
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 5 | 25 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
15 reviews
(14)
(1)
(0)
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This project doesn't have any reviews.
KZ
Karter Z.
May 21, 2025
Customer service manager at Muzzy
Hassaan is one of those rare gems you find, super honest, hard working and trust worthy.
I'm happy to have crossed paths with Hassaan and look forward to building great things together.
I'm happy to have crossed paths with Hassaan and look forward to building great things together.
JP
Julie P.
Feb 28, 2025
INS0090 - Customer Success Associate
Hassaan has been an invaluable contributor to our team since July 2021, consistently demonstrating expertise in customer retention, contract renewals, and relationship management. Over the years, he has not only excelled in his core responsibilities but also taken on additional leadership roles, driving process improvements and running independent projects. His ability to manage at-risk customers, optimize workflows, and mentor others has had a significant impact on our customer success operations.
Key Strengths & Contributions:
✅ Exceptional At-Risk Customer Management:
Hassaan played a crucial role in stabilizing at-risk customers, ensuring proactive interventions that helped reduce churn and strengthen relationships.
✅ Renewals & Forecasting Expertise:
Hassaan has successfully created accurate renewal offers and quotes, ensuring alignment with contract details and company strategy. He contributed to renewal forecasting meetings, collaborating effectively with internal teams to ensure accurate reporting and streamlined execution.
✅ Strong Negotiation & Contract Management:
Handled contract renewals and pricing negotiations with professionalism, ensuring agreements benefited both the company and customers.
✅ Leadership & Process Improvement Initiatives:
Beyond his core responsibilities, Hassaan has taken on leadership duties, guiding team members and contributing to process improvements that enhance operational efficiency. He led documentation efforts, ensuring standardized procedures for customer success workflows. Hassaan also successfully managed small independent projects, demonstrating initiative and a strong ability to drive results.
✅ CRM Management & Operational Excellence:
Maintained and updated account records in CRM, ensuring data integrity and accessibility for internal teams.
Implemented process enhancements that streamlined data management and improved reporting accuracy.
✅ Cross-Functional Collaboration & Customer Advocacy:
Worked closely with Sales, Services, Customer Success, and Support teams, sharing valuable customer feedback to drive product and service improvements.
✅ Product Knowledge & Customer Communication:
Quickly adapted to insightsoftware solutions, demonstrating a strong ability to articulate value to customers and ensure they maximize their investment.
Overall Impact & Recommendation:
Hassaan has consistently exceeded expectations, bringing a strategic, customer-first approach to every aspect of his role. His leadership in process improvement, mentorship, and independent projects showcases his versatility and ability to drive meaningful change. He is highly skilled at navigating complex customer relationships, contract negotiations, and operational efficiencies while also contributing to the broader success of the team.
I highly recommend Hassaan for any role requiring customer retention expertise, contract negotiation skills, process optimization, and leadership capabilities. His ability to manage responsibilities independently, lead initiatives, and collaborate cross-functionally makes him a tremendous asset to any organization.
Key Strengths & Contributions:
✅ Exceptional At-Risk Customer Management:
Hassaan played a crucial role in stabilizing at-risk customers, ensuring proactive interventions that helped reduce churn and strengthen relationships.
✅ Renewals & Forecasting Expertise:
Hassaan has successfully created accurate renewal offers and quotes, ensuring alignment with contract details and company strategy. He contributed to renewal forecasting meetings, collaborating effectively with internal teams to ensure accurate reporting and streamlined execution.
✅ Strong Negotiation & Contract Management:
Handled contract renewals and pricing negotiations with professionalism, ensuring agreements benefited both the company and customers.
✅ Leadership & Process Improvement Initiatives:
Beyond his core responsibilities, Hassaan has taken on leadership duties, guiding team members and contributing to process improvements that enhance operational efficiency. He led documentation efforts, ensuring standardized procedures for customer success workflows. Hassaan also successfully managed small independent projects, demonstrating initiative and a strong ability to drive results.
✅ CRM Management & Operational Excellence:
Maintained and updated account records in CRM, ensuring data integrity and accessibility for internal teams.
Implemented process enhancements that streamlined data management and improved reporting accuracy.
✅ Cross-Functional Collaboration & Customer Advocacy:
Worked closely with Sales, Services, Customer Success, and Support teams, sharing valuable customer feedback to drive product and service improvements.
✅ Product Knowledge & Customer Communication:
Quickly adapted to insightsoftware solutions, demonstrating a strong ability to articulate value to customers and ensure they maximize their investment.
Overall Impact & Recommendation:
Hassaan has consistently exceeded expectations, bringing a strategic, customer-first approach to every aspect of his role. His leadership in process improvement, mentorship, and independent projects showcases his versatility and ability to drive meaningful change. He is highly skilled at navigating complex customer relationships, contract negotiations, and operational efficiencies while also contributing to the broader success of the team.
I highly recommend Hassaan for any role requiring customer retention expertise, contract negotiation skills, process optimization, and leadership capabilities. His ability to manage responsibilities independently, lead initiatives, and collaborate cross-functionally makes him a tremendous asset to any organization.
FL
Filemon L.
Nov 7, 2022
INS0090 - Customer Success Associate
AB
Austin B.
Oct 16, 2021
Executive Assistant For A SaaS Company
Provided good work but wasn't what I was looking for. Sure he would be great in the right environment!
AB
Andrew B.
Jul 30, 2021
Data Entry
Hassaan is always on time for shifts, does amazing Data Entry work and always meets the deadline with assignments when running big projects. Very well spoken, which is a huge plus for customer service task. I would highly recommend Hassaan for any Data Entry work and Customer Service task. He get's it done!!
About Hassaan
Customer Service | Shopify & SaaS Customer Support
100%
Job Success
Rawalpindi, Pakistan - 11:55 am local time
I help SaaS companies and Shopify brands deliver exceptional customer experiences by combining hands-on customer support with customer success, operations management, and process improvement.
Over the past 7+ years, I've worked with startups and established businesses, supporting thousands of customers while leading teams, improving workflows, and helping companies retain customers through fast, empathetic, and efficient support.
### What I can help you with
**Customer Support**
* Email Support
* Live Chat Support
* Phone Support
* Ticket Management
* Technical Support
* Customer Satisfaction
* Complaint Resolution
* Escalation Handling
**Shopify & Ecommerce**
* Order Management
* Order Tracking
* Refunds & Returns
* Chargebacks & Disputes
* Subscription Support
* Shipping Issues
* Customer Retention
* Reamaze
* Shopify Admin
**SaaS Customer Success**
* Customer Onboarding
* Account Management
* Renewals
* Product Adoption
* Customer Retention
* Success Planning
* Customer Education
* CRM Management
**Operations & Team Leadership**
* Operations Management
* Team Leadership
* KPI Tracking
* SOP Development
* Quality Assurance
* Process Improvement
* Performance Coaching
* Workforce Management
### Platforms & Tools
Shopify • Zendesk • Intercom • Salesforce • Reamaze • Pendo • Zoom • Slack • Google Workspace • Microsoft Office
### Why clients work with me
✔ 7+ years of professional customer support experience
✔ Operations Manager with leadership experience
✔ 100% Job Success
✔ $100K+ earned on Upwork
✔ 14,000+ successful hours
✔ Strong written and spoken English (IELTS Band 8 – CEFR C1)
Whether you need someone to manage customer conversations, improve support operations, reduce response times, increase customer satisfaction, or lead a growing support team, I can quickly become a reliable extension of your business.
I'm committed to providing professional, proactive, and customer-focused support that helps businesses build long-term customer relationships.
Steps for completing your project
After purchasing the project, send requirements so Hassaan can start the project.
Delivery time starts when Hassaan receives requirements from you.
Hassaan works on your project following the steps below.
Revisions may occur after the delivery date.
Review Tools & Access
I review the support platform, brand tone, and any internal SOPs or templates.
Start Support & Track Progress
Begin daily support, resolve customer issues, and send weekly updates or reports.