You will get PR, Guest Experience & Email Management
Project details
Objective: Enhance guest satisfaction, improve retention, and maintain seamless communication for restaurants through professional email handling and follow-ups.
Services Included:
✅ Email Management – Replying to guest inquiries, reservations, and complaints professionally.
✅ Follow-Up Emails – Sending thank-you messages and feedback requests post-visit.
✅ Customer Retention Support – Managing loyalty program emails and special occasion reminders.
✅ Basic PR & Guest Relations Tasks – Assisting with review responses, VIP guest handling, and special requests.
Ideal For:
✔️ Independent restaurants with no dedicated guest relations team.
✔️ Small restaurant groups looking to improve communication.
✔️ Businesses that want a professional touch in handling guest experience remotely.
Why Choose Me?
✨ Extensive experience of over 9 years managing guest experiences for top restaurants in Hong Kong.
✨ Proficient with various reservation systems and third-party platforms (e.g., SevenRooms, OpenRice).
✨ Efficiency in handling guest interactions, improving retention, and optimizing communication.
✨ Bilingual (English & Spanish) – ideal for international guests.
Services Included:
✅ Email Management – Replying to guest inquiries, reservations, and complaints professionally.
✅ Follow-Up Emails – Sending thank-you messages and feedback requests post-visit.
✅ Customer Retention Support – Managing loyalty program emails and special occasion reminders.
✅ Basic PR & Guest Relations Tasks – Assisting with review responses, VIP guest handling, and special requests.
Ideal For:
✔️ Independent restaurants with no dedicated guest relations team.
✔️ Small restaurant groups looking to improve communication.
✔️ Businesses that want a professional touch in handling guest experience remotely.
Why Choose Me?
✨ Extensive experience of over 9 years managing guest experiences for top restaurants in Hong Kong.
✨ Proficient with various reservation systems and third-party platforms (e.g., SevenRooms, OpenRice).
✨ Efficiency in handling guest interactions, improving retention, and optimizing communication.
✨ Bilingual (English & Spanish) – ideal for international guests.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$400
|
Advanced
$850
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 20 | 40 | 80 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15About Paula
Guest Experience Expert | Spanish and English Translations
Buenos Aires, Argentina - 10:07 am local time
Hi there! 👋 I’m a bilingual Guest Experience Manager (native Spanish, bilingual English) with nearly a decade of experience in the hospitality industry in Hong Kong, working across diverse venues such as Michelin-starred restaurants and delivery services.
My mission?
To deliver exceptional guest experiences and help businesses thrive.
What I Bring to the Table:
- Expertise in Reservation Systems: Skilled in backend systems like SevenRooms and third-party platforms like OpenRice and Chope.
- VIP Customer Service & Complaint Handling: Proficient in managing high-profile clients and resolving issues with professionalism and care.
- Project Management: Strong abilities to multitask and collaborate with teams in marketing, operations, and business development, ensuring seamless guest satisfaction.
- Problem-Solving & Organizational Skills: Efficient at addressing challenges and streamlining workflows to enhance operations.
Why Choose Me?
With a passion for hospitality and a commitment to excellence, I thrive on finding innovative ways to improve guest satisfaction. Whether it’s translating, virtual assistance, project management, or customer service, I excel at roles where effective communication and exceptional service are key.
Let’s Work Together!
If you're looking for someone who understands the nuances of hospitality, has a strong command of bilingual communication, and is dedicated to creating extraordinary experiences, I’m ready to help you achieve your goals. Let’s connect and make a lasting impact together!
Steps for completing your project
After purchasing the project, send requirements so Paula can start the project.
Delivery time starts when Paula receives requirements from you.
Paula works on your project following the steps below.
Revisions may occur after the delivery date.
Paula will receive and review the project requirements