You will get Experienced Shopify Ecommerce Operations Manager
Project details
As an experienced Shopify e-commerce operations Manager, I provide comprehensive services that streamline and enhance your e-commerce business. Whether you are launching a new store or scaling an existing one, I’ll handle the day-to-day operations, allowing you to focus on growth.
What I Offer:
Product Management: Product listing, categorization, pricing updates, inventory management, and bulk product uploads.
Order & Fulfillment Management: Oversee order processing, fulfillment coordination, returns handling, and customer service inquiries.
App Integration: Integrate essential Shopify apps for marketing, analytics, reviews, inventory, and logistics (e.g., Oberlo, Klaviyo, and ShipStation).
Customer Relationship Management (CRM): Manage customer queries, feedback, and resolve issues to ensure customer satisfaction and retention.
Marketing & Promotions: Setup discount codes, promotions, email campaigns, and affiliate programs to boost conversions.
Ongoing Store Maintenance: Regular store audits, performance optimization, and troubleshooting technical issues.
Why Choose Me:
What I Offer:
Product Management: Product listing, categorization, pricing updates, inventory management, and bulk product uploads.
Order & Fulfillment Management: Oversee order processing, fulfillment coordination, returns handling, and customer service inquiries.
App Integration: Integrate essential Shopify apps for marketing, analytics, reviews, inventory, and logistics (e.g., Oberlo, Klaviyo, and ShipStation).
Customer Relationship Management (CRM): Manage customer queries, feedback, and resolve issues to ensure customer satisfaction and retention.
Marketing & Promotions: Setup discount codes, promotions, email campaigns, and affiliate programs to boost conversions.
Ongoing Store Maintenance: Regular store audits, performance optimization, and troubleshooting technical issues.
Why Choose Me:
Industry
Arts, Business, Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Education, Environmental, Games, Government & Public Sector, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Legal, Logistics & Supply Chain Management, Manufacturing, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Society & Culture, Sports & Recreation, Transportation & AutomotivePlatform
Shopify, WixLanguage
EnglishWhat's included $1,000
These options are included with the project scope.
$1,000
- Delivery Time 22 days
- Management Duration (Days) 22
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
49 reviews
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JO
Jack O.
Feb 20, 2025
Ecommerce Agency Operations Manager
Sonja has been an absolute joy to work with! She's proactive, experience and a great communicator! I very much look forward to working with her again in the future!
MO
Matthew O.
Oct 16, 2024
Operations manager - Running a ecommerce business for founder
Sonja, is an incredibly good at listening and feeding back to you what is required , we hired her to help with SOPs and she did amazing. Thank you so much for your help.
CW
C. Anderson W.
Oct 15, 2024
Online Business Manager
I thought Sonja was lovely to work with.
She is thoughtful and super smart, also she is able to work in a leadership role.
She is thoughtful and super smart, also she is able to work in a leadership role.
SH
Sandro H.
Oct 14, 2024
General Virtual Assistant for an E-Commerce company
It was a pleasure working with Sonja, she did an outstanding job!
We will rehire her again in the future for new projects!
We will rehire her again in the future for new projects!
BM
Blair M.
Aug 5, 2024
Project Manager for Shopify eCommerce Projects
Sonja was great at communicating, listening and also completing tasks. She is detail-oriented and we could not continue working together only because she took a role elsewhere. Thanks for your help!
About Sonja
Operations & Project Manager
100%
Job Success
Alverca do Ribatejo, Portugal - 3:22 pm local time
✅ TOP-RATED Manager
✅ 5 STAR Client Ratings - ONLY
► 𝐒𝐤𝐢𝐥𝐥𝐬:
✔ Process Management
- Streamlining Operations: Identifying inefficiencies in current processes and implementing solutions to enhance productivity and reduce costs.
- SOP Development: Creating and updating Standard Operating Procedures (SOPs) to ensure all team members follow consistent practices.
- Automation: Implementing software tools that automate repetitive tasks, thereby freeing up human resources for more critical tasks.
✔ Project Management
- Project Coordination: Overseeing various projects from inception to completion, ensuring they are completed on time, within budget, and meet quality standards.
- Resource Allocation: Managing resources effectively to ensure projects have what they need without overspending.
- Communication: Serving as the bridge between different departments and ensuring all stakeholders are kept informed of project statuses and potential issues.
✔ Team Management
- Remote Team Coordination: Managing a remote workforce, ensuring they are productive, engaged, and well-coordinated.
- Performance Reviews: Conducting regular check-ins with team members to discuss performance, address concerns, and encourage professional growth.
- Hiring, Onboarding, and Training: Finding the right team members, interviewing, hiring, onboarding, and providing training.
✔ Financial Oversight
- Budget Management: Overseeing the budget for operations, ensuring expenses are kept within limits without compromising on quality.
- Cost Reduction: Identifying opportunities to reduce costs through more efficient practices or more cost-effective resources.
✔Quality Control
- Quality Assurance: Overseeing quality control processes to maintain high standards in every aspect of the business.
✔ Client Success Management
- Client Strategy Development: Building and maintaining strong relationships with clients by understanding their business needs and objectives to tailor services that enhance their success.
- Client Onboarding and Support: Implementing thorough onboarding processes to ensure clients understand how to best utilize the services provided. Offering ongoing support and proactive communication to address their needs and resolve issues swiftly.
✔ Full Podcast Management
► If we end up working together, you will get a fully dedicated person who gives heart and soul and enjoys working as a project and operations manager. I am always focused on bringing value to the business and ready to grow with it! I was often called an A-player and right-hand woman by the CEOs who could focus on other important things while they left project and team management to me.
► 𝐒𝐨𝐦𝐞 𝐨𝐟 𝐦𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐛𝐨𝐮𝐭 𝐦𝐞
…𝘴𝘩𝘦 𝘩𝘢𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘣𝘦𝘦𝘯 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘷𝘦 𝘢𝘯𝘥 𝘩𝘢𝘴 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦𝘥 𝘦𝘢𝘤𝘩 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘰𝘯 𝘵𝘪𝘮𝘦.
...𝘚𝘰𝘯𝘫𝘢 𝘱𝘳𝘰𝘥𝘶𝘤𝘦𝘴 𝘵𝘩𝘦 𝘩𝘪𝘨𝘩𝘦𝘴𝘵 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘰𝘧 𝘸𝘰𝘳𝘬 𝘢𝘯𝘥 𝘴𝘩𝘦 𝘢𝘥𝘩𝘦𝘳𝘦𝘴 𝘵𝘰 𝘥𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴.
…𝘚𝘰𝘯𝘫𝘢 𝘪𝘴 𝘢 𝘷𝘦𝘳𝘺 𝘨𝘰𝘰𝘥 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘰𝘳.
…𝘨𝘳𝘦𝘢𝘵 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘵𝘰 𝘥𝘦𝘵𝘢𝘪𝘭 𝘢𝘯𝘥 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦.
…𝘴𝘩𝘦 𝘪𝘴 𝘥𝘪𝘭𝘪𝘨𝘦𝘯𝘵, 𝘩𝘢𝘳𝘥𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘢𝘣𝘭𝘦 𝘵𝘰 𝘧𝘰𝘭𝘭𝘰𝘸 𝘰𝘶𝘳 𝘪𝘯𝘴𝘵𝘳𝘶𝘤𝘵𝘪𝘰𝘯𝘴.
Let's get in touch! 🙂
Steps for completing your project
After purchasing the project, send requirements so Sonja can start the project.
Delivery time starts when Sonja receives requirements from you.
Sonja works on your project following the steps below.
Revisions may occur after the delivery date.
Final check
Final check