You will get Experienced Virtual Assistant | Admin Support | Customer Support | EN & PT
Project details
Time is our most valuable asset. My job is to protect yours.
I'm Carla — a Virtual Assistant and Customer Advocate with 15+ years of experience in admin and customer advocacy across Portugal and the UK. I've worked in fast-paced environments managing 20+ systems simultaneously, handling complex customer cases, and keeping operations running smoothly behind the scenes.
What sets me apart is my character. I bring genuine care, attention to detail, and a high level of English to every task. I treat your business like it's mine, and your clients like I'm one of them.
Whether you need help with emails, scheduling, data entry, customer support, travel coordination or just someone reliable to keep things organised — I've got you.
I'm Carla — a Virtual Assistant and Customer Advocate with 15+ years of experience in admin and customer advocacy across Portugal and the UK. I've worked in fast-paced environments managing 20+ systems simultaneously, handling complex customer cases, and keeping operations running smoothly behind the scenes.
What sets me apart is my character. I bring genuine care, attention to detail, and a high level of English to every task. I treat your business like it's mine, and your clients like I'm one of them.
Whether you need help with emails, scheduling, data entry, customer support, travel coordination or just someone reliable to keep things organised — I've got you.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12Frequently asked questions
About Carla
Experienced Virtual Assistant - Admin-Customer Support-Content Creator
Esmoriz, Portugal - 8:23 pm local time
With over 15 years of experience across customer support, technical assistance, and administrative roles in both Portugal and the UK, I bring a rare combination of professional depth and practical versatility to every project.
I spent 4 years as a remote Customer Support Specialist handling high-volume interactions across phone, email, and chat — specialising in complex cases, retention, and navigating 20+ systems simultaneously. Before that, I worked as an Administrative Assistant at the NHS and as a Care Coordinator in the UK, where precision, discretion, and organisation were non-negotiable.
Beyond support and admin, I create. I independently produce presentations, digital newsletters, templates, flyers, and websites for the organisations and projects I work with — using Canva, Genially, Wix, and more. I manage projects from concept to delivery, alone and with teams.
What I can do for you:
— Customer support (email, chat, phone)
— Technical support & troubleshooting
— Administrative support & data entry
— CRM management & multi-system navigation
— Document creation, templates & digital content
— Website management & updates
— Team coordination & stakeholder communication
I'm fluent in English (C2) and Portuguese (native), reliable in remote environments, and comfortable adapting to new tools and processes quickly.
If you need someone who gets things done — independently, thoroughly, and without hand-holding — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Carla can start the project.
Delivery time starts when Carla receives requirements from you.
Carla works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Briefing & Alignment
I´ll review your requirements thoroughly and reach out with any clarifying questions to make sure we're fully aligned on goals, priorities and expectations before any work begins.
Planning & Setup
I´ll set up any tools, folders, templates or workflows needed to get started efficiently. If you have existing systems, I'll familiarise myself with them fully before diving in.