You will get expert customer service that boosts sales and client satisfaction
Top Rated
Project details
You will get top-tier customer service and sales support that enhances your business operations and improves customer satisfaction. With 6+ years of experience, I have successfully managed customer inquiries, technical troubleshooting, chargeback disputes, and multi-channel communication for industries like e-commerce, SaaS, cybersecurity, real estate, healthcare, and more.
I specialize in email support, live chat assistance, social media communication, and real-time helpdesk solutions. Whether you need someone to handle customer issues, process orders, reduce chargebacks, or increase retention rates, I am here to deliver professional and efficient support that drives results.
By hiring me, you’ll benefit from:
✔ Fast and professional customer support
✔ Proactive issue resolution and dispute handling
✔ Increased customer satisfaction and loyalty
✔ Expertise in platforms like Zendesk, Tawk.to, Intercom, and more
Let's work together to streamline your customer service and boost your sales success! 🚀
I specialize in email support, live chat assistance, social media communication, and real-time helpdesk solutions. Whether you need someone to handle customer issues, process orders, reduce chargebacks, or increase retention rates, I am here to deliver professional and efficient support that drives results.
By hiring me, you’ll benefit from:
✔ Fast and professional customer support
✔ Proactive issue resolution and dispute handling
✔ Increased customer satisfaction and loyalty
✔ Expertise in platforms like Zendesk, Tawk.to, Intercom, and more
Let's work together to streamline your customer service and boost your sales success! 🚀
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$120
|
Advanced
$360
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 5 | 20 | 60 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6Frequently asked questions
11 reviews
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EG
Emirhan G.
Jun 29, 2026
Proof period shuvo
Good guy that takes his job seriously!
DW
Dave W.
May 3, 2026
Customer Support Specialist for Ecommerce / Dropshipping Store
I am very satisfied with Shuvo's work. He keeps his appointments and knows exactly what he needs to do. I can definitely recommend him.
MT
Max T.
Apr 23, 2026
Chargeback Management and Customer Support
MD has been a pleasure to work with, and highly motivated to attend to all needs in a timely manner. Will look forward to working with him again in the near future!
TD
Thomas D.
Mar 30, 2026
Customer Service For Shopify Store
I've already worked with a person for manage my Customer Service.
But nobody made the same work that MD, he is the best for win chargeback and upgrade the customer confidence on my DTC brand !
Unfortunately, I need to take an other team with a natif language.
I highly recommend MD for the customer service.
Thank for all !
But nobody made the same work that MD, he is the best for win chargeback and upgrade the customer confidence on my DTC brand !
Unfortunately, I need to take an other team with a natif language.
I highly recommend MD for the customer service.
Thank for all !
TD
Thomas D.
Mar 17, 2026
Customer Service For Shopify Store
About MD
Customer Service & E-commerce Chargeback Specialist | Live support
100%
Job Success
Kalapara, Bangladesh - 12:57 am local time
Stop losing money to chargebacks — work with a trusted eCommerce support expert. I will help you win disputes, retain customers & provide 24/7 live support across industries. 𝟕𝟎–𝟖𝟎% 𝐰𝐢𝐧 𝐫𝐚𝐭𝐞.
🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬:
✔ 24/7 Customer Support & Live Chat Management
✔ Chargeback Handling (70–80% Win Rate*)
✔ Fast, Professional & Conversion-Focused Communication
✔ Real-Time Support via Leading Helpdesk Tools
*𝘙𝘦𝘴𝘶𝘭𝘵𝘴 𝘷𝘢𝘳𝘺 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘴𝘵𝘰𝘳𝘦, 𝘱𝘳𝘰𝘥𝘶𝘤𝘵, 𝘢𝘯𝘥 𝘤𝘢𝘴𝘦 𝘲𝘶𝘢𝘭𝘪𝘵𝘺.
🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞
• Product listing & inventory management
• Order processing, fulfillment & tracking
• Refunds, returns & exchanges handling
• Payment issue resolution
• Coordination with suppliers & logistics teams
💳 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧
• Investigating disputes & fraud cases
• Writing strong, evidence-based responses
• Reducing dispute rates with proactive strategies
• Working with Stripe, PayPal & Shopify systems
❤️ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 & 𝐆𝐫𝐨𝐰𝐭𝐡
• Conflict resolution & problem-solving
• Upselling & customer loyalty strategies
• Personalized support that builds long-term trust
🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬
Helpdesk & Live Chat:
Zendesk | Gorgias | Intercom | LiveChat | Tawk.to | Freshchat | Drift
CRM & Workflow Tools:
Trello | HubSpot | ClickUp
(𝘈𝘭𝘸𝘢𝘺𝘴 𝘰𝘱𝘦𝘯 𝘵𝘰 𝘢𝘥𝘢𝘱𝘵𝘪𝘯𝘨 𝘵𝘰 𝘺𝘰𝘶𝘳 𝘴𝘺𝘴𝘵𝘦𝘮)
🎯 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞:
✅ Fast response & reliable communication
✅ Detail-oriented & highly organized
✅ Focused on results, not just replies
✅ Dedicated to long-term collaboration
📩 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫
If you're looking for someone who can handle your customers like a pro and protect your revenue from chargebacks, I’m ready to help.
Send me a message — let’s discuss your project!
Best
Shuvo Arafi
Steps for completing your project
After purchasing the project, send requirements so MD can start the project.
Delivery time starts when MD receives requirements from you.
MD works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and submits requirements
The client provides details about their business, support channels (email, chat, social media), and any specific guidelines.
Initial assessment & onboarding
I review the provided information and clarify any doubts. Set up necessary tools (Zendesk, Intercom, Tawk.to, etc.) if required.