You will get expert customer support and helpdesk management to boost your CSAT
Project details
I provide professional, empathetic, and highly efficient customer support for growing businesses. With a background in biochemistry and professional training in Virtual Assistance, I am skilled at handling complex inquiries, managing CRM tools like HubSpot or Zendesk, and maintaining a high customer satisfaction rate.
I specialize in Email Support, Live Chat, and Order Management. My goal is to reduce your response times and ensure every customer feels valued. Whether you need a short-term trial or long-term helpdesk management, I am here to streamline your support operations.
I specialize in Email Support, Live Chat, and Order Management. My goal is to reduce your response times and ensure every customer feels valued. Whether you need a short-term trial or long-term helpdesk management, I am here to streamline your support operations.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Events Planning, Retail & Wholesale, Software, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $20
Additional Hour of Work
+$15Frequently asked questions
About Cynthia
Customer Support Specialist | Shopify & Zendesk Expert | Email & Live
Port Harcourt, Nigeria - 1:09 am local time
My strengths include:
• Responding to customer inquiries (chat, email, and phone support)
• Handling complaints professionally and finding effective solutions
• Data entry and accurate record keeping
• Strong attention to detail
• Good time management and reliability
• Basic technical and computer skills
I am a fast learner who is always willing to improve and adapt to new tools and systems. My goal is to support businesses by providing excellent customer service that builds trust and customer loyalty.
If you are looking for someone who is reliable, hardworking, and genuinely cares about customer satisfaction, I am ready to work with you.
Steps for completing your project
After purchasing the project, send requirements so Cynthia can start the project.
Delivery time starts when Cynthia receives requirements from you.
Cynthia works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and knowledge Transfer
I will review your brand guidelines, existing FAQs, and support tools to ensure a seamless transition into your workflow.